Cruise118 Reviews

Name: Cruise118
Address: 110A Market Street, Chorley, Lancashire
Rating: 4.78

4.8 Rating 16,195 Reviews

96 %

of reviewers recommend Cruise118

Company Reviews

Metrics

Info

4.8

Based on 16,195 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Cruise118:

There’s no better way to see the world than via the sea, so if you’ve got the urge to travel wide and far, Cruise 118 can help you make that dream a reality.

As the online retailer for once in a lifetime travel experiences, we’re constantly curating the best cruises from around the world currently available to book on to, so if you want to be the first to secure your place on the world’s biggest and best ships that will sail to all corners of the globe then www.cruise118.com is the place to visit.

We understand that holidaying is a personal experience and although cruises are pre-planned to the finest detail for your convenience, the process of booking one should still feel individual to you and we can confirm that we provide each and every customer with the ultimate experience and all of the glowing Cruise 118 reviews online confirm that.

All of our past and present customers comment on the quality and efficiency of our service, as well as letting us know just how fantastic their holidays of a lifetime were, selected with our assistance, so don’t just take our word for it, browse through all of the positive Cruise118.com reviews and see for yourself why we’re the perfect people to help you pick the right cruise for you.

Visit Website

Email:

customer.relations@worldtravelholdings.co.uk

Location:

110A Market Street,
Chorley
Lancashire
PR7 2SL

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Cruise118 5 star review on 15th April 2023

Michael Hadjifillipou

Cruise118 5 star review on 25th January 2023

Bridget Barnes

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Just got off liberty of the seas and loved it. The lady that sold us our new cruise Sunday was excellent and made it so easy all done in less than 30 minutes. Only concern I have I why it’s not showing in my royal app.”

Helpful Report

Posted 2 months ago

Dear Anita Thank you for your 5 star review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Andrea recently. Once again thank you for your review it is very much appreciated. Kind Regards Customer Relations

Posted 2 months ago

“Mona our cruise agent was particularly knowledgeable, patient and professional. Sge was super helpful and ticked all the boxes for my cruise request. She went above and beyond what was asked of her and we will certainly seek her assistance when booking our next cruise.”

Helpful Report

Posted 2 months ago

Dear Diane Thank you for your review. We are very happy to hear that Mona provided such knowledgeable, patient, and professional service throughout your booking journey. It is especially pleasing to know that she took the time to understand your requirements, was able to meet all of your cruise preferences, and went above and beyond to ensure everything was arranged to your satisfaction. We will be sure to pass on your kind comments to Mona, who I'm sure will be thrilled to receive such recognition. Once again thank you kindly for your review it is very much appreciated. Kind Regards Customer relations

Posted 2 months ago

“Fantastic support and service whilst booking our first ever cruise! Made it so easy to understand and book”

Helpful Report

Posted 2 months ago

Dear Eleanor, Thank you so much for your wonderful review. We are delighted to hear that our team provided fantastic support and made the process of booking your very first cruise easy to understand and straightforward. We know that planning a first cruise can feel a little overwhelming, so it is great to know we were able to help you book with confidence. We truly appreciate your kind words and are grateful that you chose Cruise118 for your cruise holiday. We hope you have an amazing time on board and create some unforgettable memories. Kind regards, Customer Relatons

Posted 2 months ago

“Cruise Consultant Stevie, was professional, helpful and well informed and gave us the clear prices for a couple of cruises we were interested in. Cruise118’s prices were better than offfered aboard a cruise we have just been on, so no surprise we booked one of them.”

Helpful Report

Posted 2 months ago

Dear Mike Thank you for your 5 star review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Stevie recently. Once again thank you for your review it is very much appreciated. Kind Regards Customer Relations

Posted 2 months ago

“Stevie, Cruise Consultant, was professional, well informed and not pushy at all. Time was given to go through figures and she was so helpful with filling the information in. Cruise118’s prices were much better than my usual Cruise Travel agents.”

Helpful Report

Posted 3 months ago

Dear Valued Guest, Thank you for taking the time to leave such a wonderful review. We are delighted to hear that Stevie provided a professional, informative, and pressure-free booking experience. We pride ourselves on taking the time to ensure our customers feel confident and comfortable throughout the process, so it is fantastic to know that Stevie's helpfulness and expertise stood out. We are also pleased that you found our pricing competitive and that we were able to offer better value than your usual travel agent. Thank you for choosing Cruise118. We hope you have a fantastic cruise and look forward to assisting you again in the future. Kind regards, Customer Relations

Posted 2 months ago

“It is the first time we have booked with Cruise 118. We were really impressed with the professionalism and courteousness from the sales consultant Mona. She went above and beyond to get us the best deal possible. She was exceptionally patient with our questions and contacted the cruise line on several occasions with our queries until we were happy to book. I would definitely book with Cruise 118 again.”

Helpful Report

Posted 3 months ago

Dear Mr Turnbull Thank you for leaving your review. Cruise118 are delighted to receive a review of this nature. Its lovely to know that Mona impressed you with her professionalism and friendly approach. Its equally reassuring that you got the best deal possible and you will book with Cruise118 again. We hope that you have a wonderful cruise and look forward to helping you again. KInd regards Customer Relations

Posted 3 months ago

“Natasha could not have been more helpful in sorting out our booking.”

Helpful Report

Posted 3 months ago

Dear Guest Thank you for taking the time to leave your review. Its lovely to know that Natasha was helpful recently with your cruise booking. Your review will be shared with Natasha and her manager. Thank you again. Kind regards, Customer Relations

Posted 3 months ago

“Every time I want to book a cruise or a cruise package I spend ages researching prices and the quality of accommodations before making a final decision. And I always end up booking with Cruise 118. I've just booked a 27 night cruise and stay package to Australia with Steph Mather at Cruise 118. She personalised the trip exactly to my requirements with excellent hotels, and gave me good information on possible changes to flight options when they become available. The price was very good too. I felt very comfortable booking this trip with Cruise 118 with the guidance and help from Steph.”

Helpful Report

Posted 3 months ago

Dear Miriam Lloyd, Thank you for taking the time to share such a wonderful review. We are delighted to hear that, after thoroughly researching your options, you continue to choose Cruise118 for your cruise holidays. Your confidence in us is greatly appreciated. It is fantastic to know that Steph was able to create a personalised 27-night Australia cruise and stay package that perfectly matched your requirements. From selecting excellent hotel options to providing guidance on potential flight changes, we are pleased that her expertise and attention to detail helped make the booking process smooth and reassuring. We will be sure to pass your kind comments on to Steph, who will be thrilled to know that her hard work and dedication made such a positive impression. Thank you once again for your valued feedback and for choosing Cruise118. We hope you have an amazing time on your Australian adventure and look forward to assisting you with many more memorable holidays in the future. Kind regards, Customer Relations

Posted 3 months ago

“I have used 118 for many years, having 2 or 3 cruises every year the team deal with my bookings in a friendly and very helpful manner , couldn't ask for any more, highly recommended.”

Helpful Report

Posted 3 months ago

Dear Steven Thank you for your review and for your continued loyalty over the years. We are delighted to hear that you have trusted 118 with your cruise holidays and that our team has consistently provided friendly and helpful service when managing your bookings. Your recommendation means a great deal to us, and we truly appreciate your support. We look forward to helping you plan many more memorable cruises in the years ahead. Once again thank you kindly for your review it is very much appreciated. Kind Regards Customer relations

Posted 2 months ago

“Excellent, seem-less booking experience. Rachel Halliwell was lovely to deal with, she had all our requirements sorted in a friendly and competent manner. We would certainly request her in the future to sort out a holiday.”

Helpful Report

Posted 3 months ago

Dear Mr Davies Thank you for your 5 star review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Rachel recently. Once again thank you for your review it is very much appreciated. Kind Regards Customer Relations

Posted 3 months ago

“Good price, staff very friendly and knowledgable. Great service all round.”

Helpful Report

Posted 3 months ago

Dear Valued Guest, Thank you for taking the time to leave a review. We are delighted to hear that you found our prices competitive and that our team provided friendly, knowledgeable service throughout your booking experience. Delivering great value alongside excellent customer service is something we take great pride in, so it is wonderful to know we met your expectations. Your kind comments are greatly appreciated and will be shared with the team. Thank you for choosing Cruise118. We look forward to helping you plan another fantastic cruise in the future. Kind regards, Customer Relations

Posted 3 months ago

“Shelley out concierge, was brilliant at sorting out our bookings for all of the family. We always use cruise118..”

Helpful Report

Posted 3 months ago

Dear Gary Thank you for your 5 star review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Shelley recently. Once again thank you for your review it is very much appreciated. Kind Regards Customer Relations

Posted 3 months ago

“Daniel was amazing from start to finish with everything. He called us to offer a better deal which swung it Daniel even emailed us back on his day off and got his colleague to take the booking Very impressed with this company Thanks, Sam”

Helpful Report

Posted 3 months ago

Dear Samantha, Thank you for taking the time to leave such a wonderful review. We are delighted to hear that Daniel provided such exceptional service throughout your booking journey. It is fantastic to know that his proactive approach in contacting you with a better offer, together with his dedication in responding even on his day off and ensuring a colleague could assist with your booking, helped make your experience such a positive one. I will make sure your kind comments are shared with Daniel and his manager, who will be thrilled to receive your feedback. Thank you for choosing Cruise118. We truly appreciate your recommendation and look forward to helping you plan another fantastic cruise in the future. Kind regards, Customer Relations

Posted 3 months ago

“I found the staff were helpful when you were enquiring or booking. But once you had made the booking and you had further queries, there seemed to be a distinct lack of interest. There has also been very little general information about what to expect on our cruise. When booking my last cruise, I booked direct with the company and I received plenty of information. For future cruises, I think I would prefer to book direct than through Cruise 118.”

Helpful Report

Posted 3 months ago

Dear Guest, Thank you for taking the time to share your feedback. We are pleased to hear that you found our team helpful during the enquiry and booking process, however we are very sorry to learn that your experience afterwards did not meet your expectations. We understand how important it is to receive timely assistance and useful information throughout the lead-up to your cruise, and we are disappointed to hear that you felt this was lacking. At Cruise118, we aim to provide the same high level of service before and after booking, so your comments are extremely valuable and will be shared with the relevant teams for review. We appreciate your honesty and regret that we have left you feeling that booking direct would be a better option in the future. We hope you have a wonderful cruise and would welcome the opportunity to restore your confidence in us. Kind regards, Customer Relations

Posted 3 months ago

“Excellent service online, on the chat and on the phone. Staff were extremely helpful and we got the cruise we wanted at a great price.”

Helpful Report

Posted 3 months ago

Dear Valued Guest, Thank you for taking the time to leave such a lovely review. We are delighted to hear that you received excellent service across our online, chat and telephone channels. Providing helpful, knowledgeable support at every stage of the booking journey is something we are very passionate about, so it is wonderful to know that our team was able to assist you in finding the cruise you wanted at a great price. We truly appreciate your feedback and your decision to book with Cruise118. We look forward to helping you plan many more fantastic cruise holidays in the future. Kind regards, Customer Relations

Posted 3 months ago

“Absolutely brilliant 👏 easy to book and professional”

Helpful Report

Posted 3 months ago

Dear Tracy, Thank you for your wonderful review! We are delighted to hear that you found the booking process easy and professional. Our team works hard to make arranging a cruise as straightforward and enjoyable as possible, so it is fantastic to know that this was reflected in your experience. We truly appreciate your kind feedback and your decision to book with Cruise118. We look forward to helping you plan many more amazing cruise holidays in the future. Kind regards, Customer Relations

Posted 3 months ago

“Lexi was very helpful and the small discount was a bonus. Thanks Geoff T”

Helpful Report

Posted 3 months ago

Dear Geoff Thank you for your review, We are happy to hear that Lexi was able to help you and make the booking process a positive experience. It's always great to know that our team has provided excellent service, and we're pleased the discount was an added bonus. Once again thank you kindly for your review it is very much appreciated. Kind Regards Customer Relations

Posted 2 months ago

“evrything was simple we did barter with 118 and a few others but by far 118 came out on top what we are getting for our money was very good thankyou 118”

Helpful Report

Posted 3 months ago

Dear Ashley Thank you for your review, We are happy to hear that you found the booking process simple and that the value of your holiday package stood out when compared with other options you considered. It's fantastic to know that we were able to offer the best combination of value and service for your money. Once again thank you kindly for your review it is very much appreciated. Kind Regards Customer relations

Posted 2 months ago

“Excellent customer service. Scarlett was very knowledgeable and was able to answer all our questions. The booking process was easy and straightforward”

Helpful Report

Posted 3 months ago

Dear Guest Thank you for your 5 star review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Scarlett recently. Once again thank you for your review it is very much appreciated. Kind Regards Customer Relations

Posted 3 months ago

“Very easy to have all our issues addressed by a lovely friendly Mona. She couldn’t have been more helpful. Thankyou”

Helpful Report

Posted 3 months ago

Dear Valued Guest, Thank you for taking the time to leave such a wonderful review. We are delighted to hear that Mona was able to resolve all of your queries and provide the friendly and attentive service that we strive to deliver. Your kind words will mean a great deal to her, and we will be sure to share your feedback with her. We truly appreciate your trust in Cruise118 and are pleased that we were able to make the process as smooth and straightforward as possible. We look forward to assisting you again with your future cruise plans. Kind Regards Customer Relations.

Posted 3 months ago

Cruise118 is rated 4.8 based on 16,195 reviews