Cruise118 Reviews

Name: Cruise118
Address: 110A Market Street, Chorley, Lancashire
Rating: 4.78

4.8 Rating 16,190 Reviews

96 %

of reviewers recommend Cruise118

Company Reviews

Metrics

Info

4.8

Based on 16,190 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Cruise118:

There’s no better way to see the world than via the sea, so if you’ve got the urge to travel wide and far, Cruise 118 can help you make that dream a reality.

As the online retailer for once in a lifetime travel experiences, we’re constantly curating the best cruises from around the world currently available to book on to, so if you want to be the first to secure your place on the world’s biggest and best ships that will sail to all corners of the globe then www.cruise118.com is the place to visit.

We understand that holidaying is a personal experience and although cruises are pre-planned to the finest detail for your convenience, the process of booking one should still feel individual to you and we can confirm that we provide each and every customer with the ultimate experience and all of the glowing Cruise 118 reviews online confirm that.

All of our past and present customers comment on the quality and efficiency of our service, as well as letting us know just how fantastic their holidays of a lifetime were, selected with our assistance, so don’t just take our word for it, browse through all of the positive Cruise118.com reviews and see for yourself why we’re the perfect people to help you pick the right cruise for you.

Visit Website

Email:

customer.relations@worldtravelholdings.co.uk

Location:

110A Market Street,
Chorley
Lancashire
PR7 2SL

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Cruise118 5 star review on 15th April 2023

Michael Hadjifillipou

Cruise118 5 star review on 25th January 2023

Bridget Barnes

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Best price available. Booked online very easy and straightforward”

Helpful Report

Posted 1 month ago

Dear Valued Guest, Thank you for taking the time to leave a review. We are delighted to hear that you found our pricing competitive and that the online booking process was easy and straightforward. We work hard to provide great value alongside a seamless booking experience, so it is wonderful to know that this was reflected in your experience. Thank you for choosing Cruise118. We hope you have an amazing cruise and look forward to assisting you again in the future. Kind regards, Customer Relations

Posted 1 month ago

“Have never booked a cruise before but Cruise118 were amazing. Mona was fantastic, incredibly helpful kind and patient. Totally recommend both Mon and Cruise118!”

Helpful Report

Posted 1 month ago

Dear Manny Thank you for your 5 star review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Mona recently. Once again thank you for your review it is very much appreciated. Kind Regards Customer Relations

Posted 1 month ago

“Perfect service and good prices”

Helpful Report

Posted 1 month ago

Dear John, Thank you for taking the time to leave a 5-star review. We are delighted to hear that you were pleased with both the service you received and the value of your booking. Providing excellent customer service alongside competitive pricing is something we continually strive for, so it is wonderful to know we met your expectations. Your kind feedback is greatly appreciated and will be shared with the team. Thank you once again for choosing Cruise118. We look forward to assisting you with your future cruise holidays. Kind regards, Customer Relations

Posted 1 month ago

“Very easy to deal with, Kym was brilliant as always, highly recommended”

Helpful Report

Posted 1 month ago

Dear Martin Rowe, Thank you for taking the time to leave a 5-star review. We are delighted to hear that you found us easy to deal with and that Kym once again provided you with excellent service. It is always wonderful to receive feedback from returning guests, and we are pleased that Kym continues to deliver the high level of service that our customers expect. We will be sure to pass on your kind comments to Kym, who will be thrilled to receive this recognition. Thank you for your recommendation and for choosing Cruise118.com. We look forward to assisting you with your future cruise plans. Kind regards, Customer Relations

Posted 1 month ago

“Excellent service and quick”

Helpful Report

Posted 1 month ago

Dear Maureen, Thank you for taking the time to leave a 5-star review. We are delighted to hear that you were pleased with the service you received and that everything was handled quickly and efficiently. Providing excellent customer service is always our priority, so it is wonderful to know that we met your expectations. Thank you once again for choosing Cruise118. We look forward to assisting you with your future cruise holidays. Kind regards, Customer Relations

Posted 1 month ago

“Customer service was excellent they even helped with our disabled medical questionnaire as we do not have a computer or printer.”

Helpful Report

Posted 1 month ago

Dear John Thank you for your review, We are happy to hear that you received excellent customer service and that the team was able to assist with your medical questionnaire. We understand that not everyone has access to a computer or printer, so we're pleased we could provide the support you needed to complete the process. Once again thank you kindly for your review it is very much appreciated. Kind Regards Customer Relations

Posted 1 month ago

“Andrea is so helpful it’s like speaking to a close friend”

Helpful Report

Posted 1 month ago

Dear Valued Guest, Thank you for taking the time to leave such a wonderful review. We are delighted to hear about your positive experience with Andrea. Providing friendly, knowledgeable, and personal service is something we pride ourselves on, and it is fantastic to know that Andrea made you feel so comfortable and supported throughout the process. Your kind words will be passed on to Andrea, who will be thrilled to receive your feedback. Thank you once again for choosing Cruise118, and we look forward to helping you plan your next holiday. Kind regards, Customer Relations

Posted 1 month ago

“Excellent service from start to finish. I spoke to Adam Walker and could not have had a better conceirge.”

Helpful Report

Posted 1 month ago

Dear Valued Guest, Thank you for taking the time to leave such a wonderful review. We are delighted to hear that you received excellent service from start to finish and that Adam Walker made such a positive impression on your booking experience. We will be sure to share your kind comments with Adam, who will be thrilled to receive this recognition. Providing exceptional customer service is extremely important to us, and it is always rewarding to hear when we have helped create a positive experience for our guests. Thank you once again for your feedback and for choosing Cruise118. We hope to assist you with another fantastic cruise holiday in the future. Kind regards, Customer Relations

Posted 1 month ago

“Wouldn't hesitate to book another cruise with Cruise118.com. Were very helpful, professional and very knowledgeable, when answering my questions and all done in a very polite manner. Thanks.”

Helpful Report

Posted 1 month ago

Dear Steve Thank you for your kind review. We're delighted to hear that you found our team helpful, professional, and knowledgeable, and that all your questions were answered in a polite manner. We truly appreciate your feedback and look forward to helping you plan your next cruise. Thank you for choosing Cruise118! Kind regards Customer Relations

Posted 1 month ago

“Customer service was excellent and really helpful. I have tried to book in using my fight code with jet 2 but they say that number is assigned to a different email? Any ideas?”

Helpful Report

Posted 1 month ago

Dear Guest Thank you for your review. We're delighted to hear that our customer service team was able to help. Regarding your Jet2 flight reference, I can see you have since contacted customer service for this, please do contact our customer service team should you need further assistance, we also have our online chat facility for customer service under existing bookings. We look forward to assisting you. Kind regards Customer Relations

Posted 1 month ago

“Jason Archibald was very patient and great to deal with, thank you”

Helpful Report

Posted 1 month ago

Dear Guest Thank you for your review, We are happy to hear that Jason Archibald was patient and a pleasure to deal with throughout your booking experience. We will be sure to pass on your comments to Jason. Once again thank you kindly for your review it is very much appreciated. Kind Regards Customer Relations

Posted 1 month ago

“My 2nd cruise booking this year with Jennifer from Cruise 118. It is always such a pleasure speaking with Jennifer, she is so knowledgeable and friendly and the price quoted has always been better than other cruise companies I have enquired with! I have now used Cruise 118 for my last 4 cruise bookings and they are now my preferred choice!”

Helpful Report

Posted 1 month ago

Dear Guest Thank you for your review, We are Very happy to hear that Jennifer made your cruise booking experience so enjoyable. Her knowledge, friendly approach, and commitment to finding the best value for our guests are qualities we are very proud of. It is especially rewarding to know that you have chosen Cruise118 for your last four cruise bookings and that we have become your preferred choice. We will be sure to pass on your kind comments to Jennifer. Once again thank you kindly for your review it is very much appreciated. Kind Regards Customer Relations

Posted 1 month ago

“I have booked a cruise with John. He managed to beat the price online for me. He was very knowledgeable and answered all my questions. The reservation was quick I would definitely book again with him.”

Helpful Report

Posted 1 month ago

Dear Caroline, Thank you for taking the time to leave such a wonderful review. We are delighted to hear that John was able to secure you a competitive price and provide the knowledge and guidance you needed when booking your cruise. It is great to know that he answered all of your questions and made the reservation process quick and straightforward for you. We will ensure that your kind comments are shared with John and his manager, as we know they will be greatly appreciated. Thank you once again for choosing Cruise118. We truly value your feedback and look forward to assisting with your future holiday plans. Kind regards, Customer Relations

Posted 1 month ago

Helpful Report

Posted 1 month ago

“John M was very professional, listened to what we wanted from our holiday. He gave good advice and provided brilliant service”

Helpful Report

Posted 1 month ago

Dear Alan Thank you for your review, We are happy to hear that John provided professional and attentive service, taking the time to understand your holiday requirements and offer helpful advice throughout. We will be sure to pass on your kind comments to John, Once again thank you kindly for your review it is very much appreciated. Kind Regards Customer Relations

Posted 1 month ago

“Customer service was brilliant. Everything explained eloquently. Brittany made things simple and I felt happy with the whole process.”

Helpful Report

Posted 1 month ago

Dear Norma Cliff, Thank you for taking the time to leave such a wonderful review. We are delighted to hear that you had a positive experience and that Brittany provided brilliant customer service throughout the booking process. It's fantastic to know that everything was explained clearly and that she made the process simple and straightforward for you. I will be sure to pass your kind comments on to Brittany, who will be thrilled to receive your feedback. Thank you for choosing Cruise118, and we look forward to helping you plan your next cruise adventure. Kind regards, Customer Relations

Posted 1 month ago

“Booked with this company many times.Always spot- on service. Very few hiccups,but easily sorted everytime.Lexi is a brill contact !”

Helpful Report

Posted 1 month ago

Dear Graham Thank you for your continued loyalty and for taking the time to share your experience. We are happy to hear that you've enjoyed consistently excellent service when booking with us and that any issues along the way were resolved quickly and efficiently. A special thank you for your kind words about Lexi. She will be delighted to know that her support has made such a positive impression. Once again thank you kindly for your review it is very much appreciated. Kind regards Customer Relations

Posted 1 month ago

“This has been the best cruise booking experience ever! I have been booking cruises for 25 years and John Marcinko went beyond the standard customer service to ensure my husband and I booked the right cruise, hotel and flights. Our list was very demanding and he met all the criteria. I am so grateful to John's experience to achieve the best price, quality and care to ensure we have the best holiday ever. Thanks so much, would absolutely recommend Cruise 118. Thank you John.”

Helpful Report

Posted 1 month ago

Dear Christina Thank you for your review, We are very happy to hear that John provided you with the best cruise booking experience you've had in 25 years of cruising. It's fantastic to know that John took the time to understand your requirements and went above and beyond to help you find the right cruise, hotel, and flights while ensuring you received the best possible value and service. We pride ourselves on delivering exceptional customer care, and your comments are a testament to John's dedication and expertise. We will be sure to pass on your kind words to John. Once again thank you kindly for your review it is very much appreciated. Kind regards Customer Relations

Posted 1 month ago

“Used twice now and found the experience to be easy and efficient. Prices were cheaper than the cruise line and the whole procedure was very smooth and quick.”

Helpful Report

Posted 1 month ago

Dear Adrian, Thank you for taking the time to leave such a positive review and for choosing Cruise118 once again. We are delighted to hear that you have found the booking process easy, efficient, and straightforward on both occasions. It is particularly pleasing to know that you found our prices competitive and that your overall experience was smooth and hassle-free. We truly appreciate your continued trust in Cruise118 and are grateful for your loyalty. Your feedback is invaluable and will be shared with the team. We look forward to helping you plan many more wonderful cruise holidays in the future. Kind regards, Customer Relations

Posted 1 month ago

“I am a repeat customer and, sadly, my previous cruise consultant has left your company. Adam handled my enquiry with a very professional approach, returned calls when he said he would, was patient when l asked to slightly alter the booking and, overall, did an excellent job booking my holiday. I will now look forward to him booking future cruises for me.”

Helpful Report

Posted 1 month ago

Dear Stephen Thank you for your continued loyalty and for taking the time to share your feedback. While we're sorry to hear that your previous cruise consultant has left, we're happy to know that Adam was able to provide the same high level of service you've come to expect. It’s great to hear that Adam handled your enquiry professionally, kept his promises when returning calls, and was patient and accommodating when making changes to your booking. We'll be sure to pass your kind comments on to Adam. Once again thank you kindly for your review it is very much appreciated. Kind regards Customer Relations

Posted 1 month ago

Cruise118 is rated 4.8 based on 16,190 reviews