Cruise118 Reviews

Name: Cruise118
Address: 110A Market Street, Chorley, Lancashire
Rating: 4.78

4.8 Rating 16,191 Reviews

96 %

of reviewers recommend Cruise118

Company Reviews

Metrics

Info

4.8

Based on 16,191 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Cruise118:

There’s no better way to see the world than via the sea, so if you’ve got the urge to travel wide and far, Cruise 118 can help you make that dream a reality.

As the online retailer for once in a lifetime travel experiences, we’re constantly curating the best cruises from around the world currently available to book on to, so if you want to be the first to secure your place on the world’s biggest and best ships that will sail to all corners of the globe then www.cruise118.com is the place to visit.

We understand that holidaying is a personal experience and although cruises are pre-planned to the finest detail for your convenience, the process of booking one should still feel individual to you and we can confirm that we provide each and every customer with the ultimate experience and all of the glowing Cruise 118 reviews online confirm that.

All of our past and present customers comment on the quality and efficiency of our service, as well as letting us know just how fantastic their holidays of a lifetime were, selected with our assistance, so don’t just take our word for it, browse through all of the positive Cruise118.com reviews and see for yourself why we’re the perfect people to help you pick the right cruise for you.

Visit Website

Email:

customer.relations@worldtravelholdings.co.uk

Location:

110A Market Street,
Chorley
Lancashire
PR7 2SL

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Cruise118 5 star review on 15th April 2023

Michael Hadjifillipou

Cruise118 5 star review on 25th January 2023

Bridget Barnes

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fantastic service from Shelley at Cruise118. She had excellent knowledge, very friendly and explained everything about the cruise, the drinks options, room locations etc. We will definitely be using Cruise118 again.”

Helpful Report

Posted 3 weeks ago

Dear John Thank you so much for your wonderful review. We're delighted to hear that Shelley provided such fantastic service and was able to help you with every aspect of your cruise, from drinks packages to cabin locations. We'll be sure to pass on your kind comments to her, as she will be thrilled to know she made such a positive impression. Thank you for choosing Cruise118, and we look forward to helping you plan your next cruise adventure. Kind regards, Customer Relations

Posted 3 weeks ago

“Customer service is excellent. Did not wait long waiting for a representative, who dealt and resolved my enquiries regarding a booking in a very helpful and nice manner. 👍”

Helpful Report

Posted 3 weeks ago

Dear Garry Thank you for your review. We are very happy to hear that your enquiry was resolved promptly and that you found our team member both helpful and friendly. We appreciate your feedback and thank you for choosing us. We look forward to assisting you again soon. Kind regards Customer relations

Posted 3 weeks ago

“I am from Malta this is the second time that I used the criuse 118,I found them very helpfull and profetionals in there work this time MS Claire carpio did the booking for me and she was very helpfull, thanks for everything and hope that I keep using this travel agent as long as I can. Best Regards Joseph.”

Helpful Report

Posted 3 weeks ago

Dear Joseph Thank you for your wonderful review and for choosing Cruise118 for the second time. We're delighted to hear that you found our team helpful and professional throughout your booking experience. It's especially lovely to know that Claire provided such excellent service and was able to assist you with your arrangements. Your continued trust means a great deal to us, and we're grateful for your kind words. We look forward to helping you plan many more memorable cruises in the future. Thank you again for your loyalty and support. Kind regards Customer Relations, Cruise118.

Posted 3 weeks ago

“Great customer service, price and professionalism”

Helpful Report

Posted 3 weeks ago

Dear Guest Thank you for your 5 star review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Daniel recently. Once again thank you for your review it is very much appreciated. Kind Regards Customer Relations

Posted 3 weeks ago

“The service I received from Adam was excellent He explained everything and his advice was very good Thank you Adam”

Helpful Report

Posted 4 weeks ago

Dear Michael Thank you for your 5 star review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Adam recently. Once again thank you for your review it is very much appreciated. Kind Regards Customer Relations

Posted 4 weeks ago

“Very professional staff, easy to book and all logical and straight-forward.”

Helpful Report

Posted 4 weeks ago

Dear Valued Guest, Thank you for taking the time to leave such a positive review. We are delighted to hear that you found our team professional and that your booking experience was easy, logical and straightforward. We strive to make arranging a cruise as simple and enjoyable as possible, so it is wonderful to know that we achieved this for you. Your kind feedback is greatly appreciated and will be shared with the team. Thank you for choosing to sail with Cruise118. Kind Regards Customer Relations

Posted 4 weeks ago

“We booked our cruise through 118 as we have always had excellent service from them in the past and this was no different. We dealt with Katie, who was really professional and helpful throughout the entire process, making it a pleasant experience and giving us the utmost confidence. Highly recommended.”

Helpful Report

Posted 4 weeks ago

Dear Phil, Thank you for taking the time to leave such a wonderful review. We are delighted to hear that you chose Cruise118 once again and that the service you received lived up to the high standards you have come to expect from us. It is especially pleasing to know that Katie provided professional and helpful support throughout the booking process and gave you complete confidence in your travel arrangements. Your kind words will be passed on to Katie, who will be thrilled to receive your recognition. Thank you for your continued loyalty and recommendation. We truly appreciate your support and look forward to helping you plan many more fantastic cruises in the future. Kind regards, Customer Relations

Posted 4 weeks ago

“Shelley whom I booked holiday with was so very helpful guiding us through the booking.”

Helpful Report

Posted 4 weeks ago

Dear Silvi Thank you for your 5 star review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Shelley recently. Once again thank you for your review it is very much appreciated. Kind Regards Customer Relations

Posted 4 weeks ago

“Daniell was ever so helpful in arranging my cruise booking from the point of enquiry ,through quoting various options and expediting my booking . Nothing seemed too much trouble .”

Helpful Report

Posted 4 weeks ago

Dear Kevan Thank you for your 5 star review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Daniel recently. Once again thank you for your review it is very much appreciated. Kind Regards Customer Relations

Posted 4 weeks ago

“We had a complicated booking ammendment to our cruise, but it was dealt with the utmost efficiently by the staff. Thank you.”

Helpful Report

Posted 4 weeks ago

Dear Guest Thank you for your 5 star review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered recently. Once again thank you for your review it is very much appreciated. Kind Regards Customer Relations

Posted 4 weeks ago

“Josie Daly was at all timed politer, professional and knowledgeable. She made the whole exercise trouble free and for that I am grateful. 10/10”

Helpful Report

Posted 4 weeks ago

Dear Guest Thank you for your 5 star review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered recently. Once again thank you for your review it is very much appreciated. Kind Regards

Posted 4 weeks ago

“Cruise118 had this amazing offer for a dream trip to Australia & New Zealand in 2028. It was so easy to talk to an advisor and in a relatively short period of time have the deal booked and my deposit paid. Claire was so well trained and her customer service skills excellent. To add to this, I already had a trip to Australia booked and fortunately got my deposit back. I couldn’t let this deal go and am booked with my preferred cruise line also. So pleased with Cruise118”

Helpful Report

Posted 4 weeks ago

Dear Adrian, Thank you for taking the time to leave such a fantastic review. We are delighted to hear that you were able to take advantage of our Australia & New Zealand 2028 offer and that the booking process was straightforward from start to finish. Finding the perfect holiday should be an exciting experience, and we're pleased that Claire was able to make the process smooth and enjoyable for you. It is wonderful to hear that the itinerary included your preferred cruise line and that everything fell into place with your previous arrangements, allowing you to secure the holiday you really wanted. We know how important it is to find the right cruise, and we're thrilled that this dream trip was too good an opportunity to miss. Your kind comments regarding Claire's professionalism, knowledge, and customer service are greatly appreciated and will be shared with her personally. Thank you once again for choosing Cruise118. We very much appreciate your support and look forward to being part of your Australia & New Zealand adventure in 2028. Kind regards, Customer Relations

Posted 4 weeks ago

“So easy to book over the phone taking us step by step throughout”

Helpful Report

Posted 4 weeks ago

Dear Guest Thank you for your 5 star review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Kym recently. Once again thank you for your review it is very much appreciated. Kind Regards Customer Relations

Posted 4 weeks ago

“Staff was very helpful and knew the products”

Helpful Report

Posted 4 weeks ago

“Scarlet was fantastic. We needed to make bookings for Two families together but booking separately and she arranged it all for us with ease. She was very knowledgeable also.”

Helpful Report

Posted 4 weeks ago

Dear Lou Thank you for your 5 star review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Scarlett recently. Once again thank you for your review it is very much appreciated. Kind Regards Customer Relations

Posted 4 weeks ago

“Excellent company. Customer service is first class Stephanie at 118.com in concierge has always been very friendly and extremely helpful in all the cruises we have booked with them. Also Stacy from 6 star cruises has always given us a great service too. We would highly recommend 118 and we definitely won’t be booking with anyone else. Your stuck with us 😁🌞 thank you for a great service”

Helpful Report

Posted 1 month ago

Dear Terry and Virginia, Thank you so much for your wonderful review and for your continued loyalty to Cruise118 and 6 Star Cruises. We are delighted to hear that you have consistently received first class customer service from both Stephanie and Stacey. Your kind words will mean a great deal to them, and we will ensure your feedback is shared with both colleagues. It is especially rewarding to know that you would highly recommend our services and that you choose to return to us when booking your cruises. Building lasting relationships with our guests is incredibly important to us, and comments such as yours make all our hard work worthwhile. Thank you once again for taking the time to share your experience. We look forward to helping you plan many more unforgettable cruises in the years ahead. Kind Regards Customer Relations

Posted 4 weeks ago

“Really easy to deal with and great on pricing. This isn’t the first booking and they also helped with a change I needed too.”

Helpful Report

Posted 1 month ago

Dear Alex, Thank you for taking the time to leave such a wonderful review. We are delighted to hear that you found us easy to deal with and that you were pleased with the pricing we were able to offer. It is especially rewarding to know that you have chosen to book with us again and that our team was able to assist with the changes you needed along the way. We truly value your continued loyalty and appreciate your kind comments. We look forward to helping you plan many more amazing holidays in the future. Kind Regards Customer Relations

Posted 4 weeks ago

“As usual Rachel handled our booking with care and professionalism.”

Helpful Report

Posted 1 month ago

Dear Stephen Thank you for your 5 star review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Rachel recently. Once again thank you for your review it is very much appreciated. Kind Regards Customer Relations

Posted 4 weeks ago

“Very friendly, helpful and efficient. After Gill giving us all the information we required and coming up with a cruise that was attractive to us we decided to book there and then.Gill came up with a value for money cruising holiday with MSC in the yacht club and fulfilled all the discounts for us.”

Helpful Report

Posted 1 month ago

Dear Carol Thank you for your review, We are happy to hear that Gill was able to provide all the information you needed and help you find the perfect cruise. It's fantastic to know that her friendly, helpful and efficient service gave you the confidence to book straight away. We're especially pleased that Gill was able to secure a great value-for-money holiday for you in MSC Yacht Club while ensuring you received all applicable discounts and benefits. We know how important it is to find the right cruise at the best possible value, and we're glad that she was able to deliver exactly that. Once again thank you kindly for your review it is very much appreciated. Kind Regards Customer Relations

Posted 1 month ago

“This was A very good booking experiance.Andrea was very helpful and made the booking procedure uncomplicated for us.This is one of many cruises we have booked and before phoning 118 had a very bad cruise consultant with another company,it was our usual compzny but never had such an aggresive and rude consultant on line,needless to say they lost a booking and 118 gained us for this and future bookings Will definately be recommending to others. The service,price and curteous manner of the agent was 2nd to none.”

Helpful Report

Posted 1 month ago

Dear Guest, Thank you for taking the time to leave such a wonderful review. We are delighted to hear that Andrea made your booking experience straightforward and enjoyable. We understand that planning a cruise should be exciting and stress-free, so it is fantastic to know that Andrea's helpful, professional and courteous approach made such a positive impression. It is especially rewarding to hear that, after a disappointing experience elsewhere, you chose to book with Cruise118 and found the level of service, value and support to be second to none. We are truly grateful for the trust you have placed in us and are thrilled that you are considering Cruise118 for your future cruise bookings. Your kind comments will be passed on to Andrea, who will be delighted to know that her efforts were so appreciated. Thank you once again for your recommendation and for choosing Cruise118. We look forward to helping you plan many more unforgettable cruises in the future. Kind regards, Customer Relations

Posted 4 weeks ago

Cruise118 is rated 4.8 based on 16,191 reviews