Cruise118 Reviews

Name: Cruise118
Address: 110A Market Street, Chorley, Lancashire
Rating: 4.78

4.8 Rating 16,191 Reviews

96 %

of reviewers recommend Cruise118

Company Reviews

Metrics

Info

4.8

Based on 16,191 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Cruise118:

There’s no better way to see the world than via the sea, so if you’ve got the urge to travel wide and far, Cruise 118 can help you make that dream a reality.

As the online retailer for once in a lifetime travel experiences, we’re constantly curating the best cruises from around the world currently available to book on to, so if you want to be the first to secure your place on the world’s biggest and best ships that will sail to all corners of the globe then www.cruise118.com is the place to visit.

We understand that holidaying is a personal experience and although cruises are pre-planned to the finest detail for your convenience, the process of booking one should still feel individual to you and we can confirm that we provide each and every customer with the ultimate experience and all of the glowing Cruise 118 reviews online confirm that.

All of our past and present customers comment on the quality and efficiency of our service, as well as letting us know just how fantastic their holidays of a lifetime were, selected with our assistance, so don’t just take our word for it, browse through all of the positive Cruise118.com reviews and see for yourself why we’re the perfect people to help you pick the right cruise for you.

Visit Website

Email:

customer.relations@worldtravelholdings.co.uk

Location:

110A Market Street,
Chorley
Lancashire
PR7 2SL

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Cruise118 5 star review on 15th April 2023

Michael Hadjifillipou

Cruise118 5 star review on 25th January 2023

Bridget Barnes

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Booked p&o cruise - really good price - excellent service - so efficient”

Helpful Report

Posted 1 week ago

Dear Christine Thank you for your review, We are happy to hear that you found a great price on your P&O cruise and received excellent, efficient service. Once again thank you kindly for your review it is very much appreciated. Kind Regards Customer relations

Posted 1 week ago

“Great service got what we wanted with help x”

Helpful Report

Posted 1 week ago

Dear Lesley Thank you for your 5 star review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Daniel recently. Once again thank you for your review it is very much appreciated. Kind Regards Customer Relations

Posted 1 week ago

“As always cruise 118 looked after us in booking our cruise all done and sorted in a few minutes. And again Lexi Longstaff booked us she is absolutely brilliant and so knowledgeable about all aspects of cruising, we can’t thank Lexi and the cruise 118 team enough. Why go anywhere else with such great customer service.”

Helpful Report

Posted 1 week ago

Dear Derek Thank you for your 5 star review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Lexi recently. Once again thank you for your review it is very much appreciated. Kind Regards Customer Relations

Posted 1 week ago

“Kym was very helpful and made sure that we got everything we wanted.”

Helpful Report

Posted 1 week ago

Dear Charles Thank you for your 5 star review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Kym recently. Once again thank you for your review it is very much appreciated. Kind Regards Customer Relations

Posted 1 week ago

“Saw the offer for cruise n stay in New Orleans but wanted to upgrade to Premium Economy flights. Neil was excellent with his communication and understood exactly what we wanted and sorted a 4* hotel on the end of Bourbon Street as well. All round excellent service - especially finding Premium Economy seats for the flights both ways!”

Helpful Report

Posted 1 week ago

Dear Mr Jones Thank you for your 5 star review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Neil recently. Once again thank you for your review it is very much appreciated. Kind Regards Customer Relations

Posted 1 week ago

“I have booked with Cruise118 for some year now. I can't believe how this service get better and better every year and how heplfull all Cruise118 staff are. I would like to give a big Thank You to Georgina Dawkins. I have had the luck to speak to thid young lady went booking our last few cruises. Nothing to much trouble for her, she is always very polite and will go more than that extra mile for you. Please if you can give her my best and with a bit of luck may be to my next cruise with her. John.”

Helpful Report

Posted 1 week ago

Dear John Thank you for your 5 star review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Georgina recently, we will most certainly let her know of your lovely comments. Once again thank you for your review it is very much appreciated. Kind Regards Customer Relations

Posted 1 week ago

“Just booked our cruise today with Jennifer Stevenson who was fantastic in every way : talking through all our options and finding us the best flights and cabin as well as securing us a great price . She guided us through our options and called us back and emailed us through the day as requested but didn’t pressure us .. giving us great confidence to book ..thank you”

Helpful Report

Posted 1 week ago

Dear Guest Thank you for your review, We are very happy hear that Jennifer provided such exceptional service throughout your booking journey. Taking the time to explore all the options, find the best flights and cabin, and secure great value for our guests is exactly the level of service we strive to deliver. It's especially pleasing to know that Jennifer kept in touch throughout the day, answered all your questions, and gave you the time and space to make the right decision without any pressure. Once again thank you kindly for your review it is very much appreciated. Kind Regards Customer Relations

Posted 1 week ago

“Booked on-line. All very easy & a very acceptable price.”

Helpful Report

Posted 2 weeks ago

Dear Guest, Thank you for taking the time to leave your review. We are delighted to hear that you found our online booking process straightforward and that you were pleased with the value of your holiday. We continually strive to make booking as simple and seamless as possible, so it is wonderful to know that this was reflected in your experience. We truly appreciate your feedback and thank you for choosing Cruise118. We look forward to assisting you with your future travel plans. Kind regards, Customer Relations

Posted 1 week ago

“We have just booked a cruise for next year Natasha the travel rep went out of her way to find us good flights and brilliantly located hotels before and after our cruise was extremely knowledgeable and nothing was too much trouble many thanks greatful customers”

Helpful Report

Posted 2 weeks ago

Dear Guests Thank you for your 5 star review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Natasha recently. Once again thank you for your review it is very much appreciated. Kind Regards Customer Relations

Posted 1 week ago

“Recently booked another cruise via Cruise118, on this occasion we needed to phone and speak to one of the advisors rather than just booking online. I spoke with Mona Samandi and she could not have been more helpful. She was able to sort out our booking and did so in a super efficient and professional manner. Mona was a delight to speak to and was extremely friendly and very helpful. Thank you Cruise118 and in particular Mona, you were a delight 🩷.”

Helpful Report

Posted 2 weeks ago

Dear Andy Thank you for your 5 star review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Mona recently. Once again thank you for your review it is very much appreciated. Kind Regards Customer Relations

Posted 1 week ago

“As always fabulous service from Sian Halliwell. So efficient, does what she says she is going to do and explains everything so well. Thank you”

Helpful Report

Posted 2 weeks ago

Dear Tahnee Thank you for your 5 star review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Sian recently. Once again thank you for your review it is very much appreciated. Kind Regards Customer Relations

Posted 2 weeks ago

“Great customer service”

Helpful Report

Posted 2 weeks ago

Dear Mrs Compton, Thank you for taking the time to leave a review. We are delighted to hear that you received great customer service from our team. Providing exceptional service to our guests is always our priority, so it is wonderful to know that your experience reflected this. We truly appreciate your feedback and thank you for choosing Cruise118. We look forward to assisting you with your future travel plans. Kind regards, Customer Relations

Posted 2 weeks ago

“Very helpful, knowledgeable and kind lady, Mrs Sian. Always prompt making sure customer is happy. Well done.”

Helpful Report

Posted 2 weeks ago

Dear I. Damianos, Thank you for taking the time to leave such a lovely review. We are delighted to hear about the excellent service you received from Sian. Providing helpful, knowledgeable and friendly assistance is something we pride ourselves on, and it is wonderful to know that Sian kept you informed, responded promptly, and ensured you were happy throughout your booking journey. We will be sure to share your kind comments with Sian and her manager, as recognition like this means a great deal to our team. Thank you again for choosing Cruise118. We look forward to assisting you with your future travel plans. Kind regards, Customer Relations

Posted 2 weeks ago

“We've booked 3 cruises with Cruise118, and every time they have been fantastic. They got us the best price we could find Every time, and also a couple of bonuses along the way. I've dealt with both Kerrie and Stevie, and they are two of the most knowledgeable and friendliest cruise advisors you could wish to deal with. I'd highly recommend you try Cruise118 for your next cruise booking.”

Helpful Report

Posted 2 weeks ago

Dear Kirk Thank you for your 5 star review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by both Kerrie and Stevie recently. Once again thank you for your review it is very much appreciated. Kind Regards Customer Relations

Posted 2 weeks ago

“Gina was extremely helpful and found us the best deal ensuring we were happy with our cabin and package. Taking time to check things and keeping us informed in a friendly manner.”

Helpful Report

Posted 2 weeks ago

Dear Lynn, Thank you very much for taking the time to leave such a wonderful review. We are delighted to hear that Gina provided such helpful service and was able to find the best deal for your holiday while ensuring you were happy with both your cabin and package. It is always our aim to keep our guests informed and provide a friendly, personalised experience, so it is fantastic to know that Gina's efforts made a positive difference. We will ensure your kind comments are shared with Gina and her manager, as they will indeed be greatly appreciated. Thank you again for choosing Cruise118, and we look forward to assisting you with your future travel plans. Kind regards, Customer Relations

Posted 2 weeks ago

“Very helpful agent (Mona) and booking was easy and split between us and our friends. Only negative was the online system not allowing a booking for more than one cabin and then by phoning being unable to avail the STAY20 -£20 on line discount.”

Helpful Report

Posted 2 weeks ago

Dear David Thank you for your 5 star review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Mona recently. Once again thank you for your review it is very much appreciated. Kind Regards Customer Relations

Posted 2 weeks ago

“Stephanie and Mona really know their stuff and were able to tailor the perfect trip for us. First time cruisers and we got all the information we needed to get the trip booked. Thank you.”

Helpful Report

Posted 2 weeks ago

Dear Ian Thank you for your 5 star review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Stephanie and Mona recently. Once again thank you for your review it is very much appreciated. Kind Regards Customer Relations

Posted 1 week ago

“The staff involved absolutely played a blinder. The cruise was sold out, but they managed to secure us an inside cabin on a dream cruise. We are very happy.”

Helpful Report

Posted 2 weeks ago

Dear Lynn Thank you for your 5 star review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Daniel recently. Once again thank you for your review it is very much appreciated. Kind Regards Customer Relations

Posted 1 week ago

“Very easy to book online and then also very helpful on the phone when I needed to clarify a couple of points. I would highly recommend and will definitely use them again”

Helpful Report

Posted 2 weeks ago

Dear Guest, Thank you for taking the time to leave such a wonderful review. We are delighted to hear that you found our online booking process easy to use and that our team was able to assist when you called to clarify a few points. We believe that booking a holiday should be as straightforward and enjoyable as possible, so it is fantastic to know that your experience reflected this. Your recommendation means a great deal to us, and we are especially pleased to hear that you would consider booking with us again in the future. Thank you for choosing Cruise118. We look forward to helping you plan many more memorable holidays. Kind regards, Customer Relations

Posted 2 weeks ago

“Rachel is always reliable, efficient, friendly and understanding. The best we have experienced.”

Helpful Report

Posted 2 weeks ago

Dear Sue Thank you for your 5 star review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Rachel recently. Once again thank you for your review it is very much appreciated. Kind Regards Customer Relations

Posted 2 weeks ago

Cruise118 is rated 4.8 based on 16,191 reviews