“October 16, that night, I submitted an order. Both designs had low resolution. The next afternoon, October 17, I replied to both e-mails from your art department. October 18, I called to inquire of the status of my order. The representative spent a very long time discussing with me the option to save a format, the send-to-email option that did not work for me, resulting in error messages when I opened the e-mails I sent myself to proceed to the saved proof. However, she did not offer to resolve the design issue nor did she offer to transfer me to the art department.
Then, today, October 19, I called customer service to inquire of my request to add additional signs.
This exceptional employee offered to small the revision I requested of the art department, October 17, plus, she offered to transfer my call to the art department so I could be assisted while on the phone. Both Chantel and Carlos were exceptional. However, the woman I spoke to by calling customer service, October 18, caused me to lose a day's time of resolving these errors, yesterday, October 18. I am very disappointed.”
