compare the man and van Reviews

Name: compare the man and van
Address: 117 merton road, wimbledon
Rating: 1.57

1.6 Rating 69 Reviews

13 %

of reviewers recommend compare the man and van

Company Reviews

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Metrics

1.6

Based on 69 reviews


Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Telephone, Live Chat, Email

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Phone:

02034558696

Email:

info@comparethemanandvan.co.uk

Location:

117 merton road
wimbledon
SW19 1ED

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"Please avoid this company at all cost!\r\n\r\nWe have had to pay additional costs on the day of the move in addition to massive delays on the day of the move.\r\n\r\nCustomer service is non-existent and you cannot contact the company via phone (they can call you - but there is no contact number for you to contact them - which become especially convenient when the driver is late and you need to get an update ).\r\n\r\nI am \"trying\" to obtain their complaints procedure - but the company appear to be ignoring this. Which is baffling.\r\n\r\n\r\nAs a back story. We have booked a removal van 12 days before the day of the move. On the day of the move and 15 minutes before the arrival time of the van we received a call from Man in Van letting us know the driver had not \"responded to their email\" and they haven't been able to reach them.\r\n\r\nWhy it has taken 12 days for them to check this? We are not certain.\r\n\r\nWe were told that Van will arrive by Noon - yet the driver arrived 13:15pm.\r\n\r\nOnce the drivers arrived, they had not received any information about the move, including whether there are stairs\/lift involved with the move (which we included on the website). As a result of this, we had to pay additional money to have the job completed.\r\n\r\nLong story short. We do not recommend using this company and either use a different comparison website or arrange removal directly with the van driver.\r\n\r\nWe are in the process of complaining and I will update the review over the course of the procedure.\r\n\r\nBooking ID: LrTNzVpVHy7zAsbh\r\n\r\nUpdate: 24\/05\/2023. The company has reached out (in what appears to be a panic response to the review) and has made a refund for overpayments that we have made. They have not yet shown any accountability or failure on their part or compensation which is clearly owed to us - given the breach of their own terms of conditions. They now appear to be ignoring our recent correspondence.\r\n\r\nIf they respond further, we will let you know."

compare the man and van 1 star review on 24th May 2023

compare the man and van 1 star review on 20th May 2023

Nancy

compare the man and van 1 star review on 7th June 2022

Elizabeth

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It's just a SCAM! Don't use it, I reported them from fraud!”

Helpful Report

Posted 2 months ago

“Terrible service, the cancellation policy I am sure is against UK law, I was assigned a new driver and cancelled 5, FIVE!! days ahead, their refund policy is beyond shocking. I started to read the reviews and could not afford having anyone turn up late due to legally having to be out of my house at a certain time due to the sale of the property. It's impossible to chat to anyone, feels like a total scam website and shocking business practice to pay ALL the money upfront, giving the customer NO POWER whatsoever. Avoid at all costs!!!”

Helpful Report

Posted 2 months ago

“PLEASE AVOID! I don’t usually leave reviews but this was the most stressful moving experience I’ve ever had because of the lack of customer service and the removal men turned up 8 hours late!!! I was called 20minutes before they were meant to turn up saying the van broke down but they promised to no end that the new driver will be with me at 2pm at the very latest. I called at 2:30pm and was promised the driver was round the corner and arriving soon which I found out was a total lie. After struggling to get an answer and no one turning up I finally got hold of the actual drivers number who said he was still in London on another job!! So by this point I had lies on lies since 9am. They finally arrived at 6pm after all my helpers left. They even threatened to charge me more because of some nonsense reason after being rude and very unprofessional. The drivers had been on the job since 7am and clearly over worked and underpaid by the company. I ended up paying more to finish the next day as we couldn’t do it all in the one late evening. It delayed me hugely and I was so worried I was scammed all day. Please just spend the extra bit of money to get a proper removal company outside of this website.”

Helpful Report

Posted 3 months ago

“This fake company take your money and didn’t send any driver!”

Helpful Report

Posted 5 months ago

“This company took my payment of £409 but did not provide a confirmation email, and the service was not provided. There is no way at all of contacting them, part from writing a letter, which I have done three times without any response. Never, ever use them. They are thieves.”

Helpful Report

Posted 6 months ago

“DO NOT USE THIS COMPANY! Absolutely awful company. You do not have a secure booking if you have arranged a van/man hire... They only "put messages out there" to see if any company wants to pick up the work. So if no company does, they just don't turn up! Which was my experience. 10am booking, no show, rescheduled to 12, no show, then they told me no company had accepted the booking. So if you want a reliable company to turn up on the day requested DO NOT USE! no communication, no phone number or email address (says it all) Thus company letting us down caused alot of problems/expense for us. I'm not able to log a complaint as no way to communicate.”

Helpful Report

Posted 6 months ago

“Avoid this company! No van turned up, no customer service and no refund My experience with the man and van company found through compare the man and van: Driver was due to arrive at 2.30pm, he repeatedly said he was running late due to traffic but was on his way and would be 30mins. We kept ringing every 45mins and he kept telling us he was almost there. At 6.30 we called again and he told us he was no longer coming as it was late and so the office had told him not to come. Leaving us stranded with all our belongings and needing to complete the move today. They still registered the booking as completed and have not responded to any messages since. Experience with compare the man and van: The customer service at compare the man and van is non existent - they say it's instant support but I sent many increasingly desperate messages when the van was late/didn't turn up, and in the days after this (to complain and request a refund) and have only received one message in total (Despite repeated chasing) which asked me if the move had gone ahead. No further responses and no refund.”

Helpful Report

Posted 6 months ago

“I wanted to cancel my booking but there is no where possible to cancel it, even though they suggest to do it within the hour and you can get a full refund. There is NO OPTION to cancel it. So I have been charged but no longer need the service”

Helpful Report

Posted 6 months ago

“Don't use this company. Driver was booked for 1:30pm. I called to check if he would be on time and he said he’d be a bit late. Still no arrival by 3pm, called again and he said he’d be there by 3:45. It is now 7:30pm and the driver still hasn’t showed up. Have called 10/20 times and still no response from the driver. Filed a few support requests on the website and 0 response. No phone number available to call. If you are thinking about using this company to save some money, DO NOT DO IT.”

Helpful Report

Posted 6 months ago

“I will never use this company / service again, and I recommend you don't use it either. Here is a list of issues: • The company you select for your move is not necessarily the company you will get. I put in my move details, went through the search results of available removals companies, and selected one based on positive reviews and price. I then paid up front, as per the website requirements, for this company. Yet Compare the Man & Van reassigned my job to another company without notifying me. There was no communication, no refund in price difference - nothing. What's the point of selecting a removals company / service at all if that is not what you are guaranteed to get. • Support is not existent. You might as well just write an email to yourself. When I had questions before the move, and when there were issues with the removals company, there was no response from Compare the Man & Van. • You have no idea who is actually doing the move. So apparently the removals company we were assigned by Compare the Man & Van had subcontracted the move to another person. That other person then hired a driver for the move. So now we have 4 parties involved in our move: Compare the Man & Van -> Removals company -> Man in the middle -> Driver. Of course this is going to cause issues (see below). • Payment issues. We paid Compare the Man & Van, who then paid (assumption) the Removals company. The Removals company paid this man in the middle, who then had not paid the driver. So the driver then waits until everything is packed up in the van and we're on our way to the destination, before telling (quite angrily) that he has not been paid. And that he will refuse to unload our stuff until he has been paid. He then says this is my problem to solve even though I had already paid up front. Many stressful calls and messages to the Removals company later and it's still not resolved. The Removals company apparently paid the man in the middle so said they couldn't do anything. Once the driver got in contact with the man in the middle, apparently he wouldn't pay the driver the going rate. So after a stressful drive, we got to our destination and the driver refused to unload. After an hour of more calls to Removals company, and more calls from driver to the man in the middle - he unloaded our stuff. I mostly blame the removals company because they subcontracted the job. And even though I triple checked with them in the days leading up to the move that all payments were sorted, they were not. This was so unnecessarily stressful.”

Helpful Report

Posted 6 months ago

“Don't use this company, they sell you services for highly rated people and then substitute driver with one that has a very low rating. It was nightmare to cancel my service as I needed reliable driver for delivery of fragile items. Also after telling company that they are breaching UK regulations for services they providing (sending lower rated driver, when I have payed premium price for a highly rated one), they agreed to refund, but never actually did, money was not refunded, I had to chase them again after weeks.”

Helpful Report

Posted 9 months ago

“Worst customer service. Do not use. The driver was 2 hours late and we almost missed the closing time of the storage facility we were dropping things off to. I brought everything down outside my apartment so he didn’t have to do any of that. He charged me extra to ride in the van with him. He charged me extra for two stops which I had already paid for through the website: the customer service Denys this but I know as it was 50 extra for the extra stop. The guy moving was a nice guy but the company is run so bad, wish I had read these reviews before booking”

Helpful Report

Posted 10 months ago

“Please avoid this company at all cost! We have had to pay additional costs on the day of the move in addition to massive delays on the day of the move. Customer service is non-existent and you cannot contact the company via phone (they can call you - but there is no contact number for you to contact them - which become especially convenient when the driver is late and you need to get an update ). I am "trying" to obtain their complaints procedure - but the company appear to be ignoring this. Which is baffling. As a back story. We have booked a removal van 12 days before the day of the move. On the day of the move and 15 minutes before the arrival time of the van we received a call from Man in Van letting us know the driver had not "responded to their email" and they haven't been able to reach them. Why it has taken 12 days for them to check this? We are not certain. We were told that Van will arrive by Noon - yet the driver arrived 13:15pm. Once the drivers arrived, they had not received any information about the move, including whether there are stairs/lift involved with the move (which we included on the website). As a result of this, we had to pay additional money to have the job completed. Long story short. We do not recommend using this company and either use a different comparison website or arrange removal directly with the van driver. We are in the process of complaining and I will update the review over the course of the procedure. Booking ID: LrTNzVpVHy7zAsbh Update: 24/05/2023. The company has reached out (in what appears to be a panic response to the review) and has made a refund for overpayments that we have made. They have not yet shown any accountability or failure on their part or compensation which is clearly owed to us - given the breach of their own terms of conditions. They now appear to be ignoring our recent correspondence. If they respond further, we will let you know.”

Helpful Report

Posted 10 months ago

“Literally the worst experience of my life. I booked a van with a driver and a helper a month in advance and paid the full amount as well. The confirmed my booking as well. On the scheduled day they couldn’t find any driver to help me, they didn’t compensate me, they rescheduled the time and cancelled again. I had to move everything with my own hands and take 2-4 Ubers ! They didn’t care at all. Most useless and pathetic company. They are scammers !”

Helpful Report

Posted 10 months ago

“Don’t book with this company they are absolutely useless and take NO responsibility for anything goes wrong! Booked the removal van with rating 10 they changed it to the company with rating 8 and had a very bad experience! Driver was 50mins late, one of the helpers absolutely stunk of alcohol! The driver was very rude. They damaged my ceiling, my sofa and the lawn. I contacted the company - no reply. Contacted “Compare the Man and Van” - no help whatsoever! They take no responsibilities no anything and tell you to contact the company and like I said they wouldn’t reply! Do not waste your time with them. There’re better companies on the market.”

Helpful Report

Posted 1 year ago

“AVOID LIKE THE PLAGUE Had read the negative reviews but thought I would give them a try anyway. Booked to move a single piece of furniture - price was expensive but it was vital that this piece was moved ASAP so went ahead. Before paying it is made to seem like your booking, time, date etc, is 100% guaranteed - IT IS NOT. Only after you pay does the booking system mention that your booking is preliminary and needs to be confirmed, driver found etc. Immediately phoned customer service to query this as it seemed a bit dodgy, they had my money but I had no guarantee of the job being carried out as and when I needed it done. While on the phone the job was assigned to a driver, coincidence... 10 minutes later and the driver cancelled! This was far too an uncertain way to go about booking a £250 delivery, I can't allow my business to be dictated like this. A sort of semi-booking that has been fully paid for, which is then liable to be changed on the whim of a 3rd party driver. So amateur. I immediately called customer service back to request a refund. Was told that while I was on the phone another driver had been assigned to the job. I explained that I could not rely on this unreliable system and I would like to cancel the booking (bearing in mind the booking had only been paid approximately 11 minutes beforehand!). Was told that as a driver had been found (apparently) if I wanted to cancel as it was within 24hours of the date of the collection I would not receive a refund at all as it was too short notice! 11 minutes after I had boooked! I asked for a more senior member of staff to call me back. Same worker called me back saying a manager was unavailable but that he himself had made a mistake and that I would be charged a £30 fee to cancel the booking. Not very happy about it but I know how slippery these terrible companies can be but did request he escalate the matter to his manager as it had only been 11 minutes since I booked and paid. Received another call back saying that a manager was unavailable but that he had clarified the situation with management and he had in fact made another mistake. The fee to cancel the booking was either £30 or 30% of the total cost, whichever was more! So it would cost me £85+ to cancel the booking that existed for less than 15minutes and had cost them absolutely nothing at all. I would understand if the driver had driven to a job that was cancelled, or had accepted this job and in doing so had lost the opportunity to then do another job- but nothing of the sort happened as it had only been a matter of minutes. Absolutely outrageous. A deliberately dubious booking system that makes it seem that the job/date/time you have selected is set. A host of unknown 3rd party drivers who can cancel allegedly confirmed jobs without reason. A customer service team who are in a 3rd party call centre and are not directly employed by the company or even in the same building as the 'management'. Just terrible, absolutely no need to steal £85 from me just before Christmas. Shame on them. Believe the other negative reviews. PLEASE, just pay £20 more and use a bigger more well known company, not these clowns.”

Helpful Report

Posted 1 year ago

“Changed my driver. Then they arrived an hour late, I was fine with it, then they arrived looked around LIED and said they will come back and no problem for the job. They never came back, robbed my money, no customer service number to call to enquire about it. BULLSHITTERS. Don’t trust them”

Helpful Report

Posted 1 year ago

“The booking was confirmed for 6am this morning at 162 The Parade Leamington Spa. I was at the property to meet the Driver at 6am as we needed to do a removal from the property before the Reynolds Blinds Showroom opened at 9am. I waited until 6.09 and the driver had not arrived. I sent him a text message to which I received no response. I then followed this with a call at 6:12 and 6:14 to which I left a voicemail. At 6:28 I received a call from the driver who informed me they would not attend the booking until 8am as it was too early for him, reluctantly I accepted this change as it was of high importance that this is done today and although it would disrupt the operation of the business, he had left me with no other option but to continue. The driver then arrived at 8.04 and inspected the fabrics that we had booked to move and explained that he does not feel the Van he has brought with him would be sufficient to transport the goods. He explained that his collegue would come to replace him with a larger van and would arrive by 8:30. Again I accepted this change as it is of paramount importance that the stock is moved today. I then messaged the driver again at 8:57 to inform him that his college had still not arrived, I had no response. I called at 9:34 to which I was told by the driver he would follow up with his colleague and let me know what is going on, I then had no call back. I messaged again 9:50 and 10:02 for an update, again to be ignored. Following this I put an enquiry through your website to which you state you will respond within the next 10 minutes; its has now been 2 hours and I am yet to receive any correspondence. Please can someone from your organisation give me a call as it is now 12:03 and we have no idea if a driver is coming, or a replacement is being sent. This is our first experience using your service and so far, it is not only disappointing but has caused a great deal of inconvenience to our business which may now lead to us incurring costs due to the incompetence of your associates. I look forward to hearing from you and hope that Compare the Man & Van will prioritise this as it is critical to our business. Regards Stefan Wesley”

Helpful Report

Posted 1 year ago

“BEWARE: YOUR CHOSEN DRIVER CAN BE CHANGED BY THE COMPANY WITH NO OPTION FOR REFUND IF NOT REQUESTED WITHIN 1 HOUR. I booked with a driver I had experience with through the website and had been awesome. Two hours later at 11pm at night I received an email to say the driver had been changed to another with a lower rating and star level. I was asleep at this time so emailed the next day to say I do not want this driver and would prefer to cancel and get a refund. They refused this and said I had a 1hour cooling off period. I had the option to either cancel and loose >£150 or be forced to use the services of someone I did not agree to, involving them coming into my home when I'm alone, know where I live and what I own. This feels like I've been put in a horrible situation and basically robbed. The driver may be absolutely brilliant, but the fact that I have paid for a service but have had zero say in it is absolutely disgusting. What is the point of giving us an option to choose a driver based on our own experience and ratings if they can just be changed at any point?”

Helpful Report

Posted 1 year ago

“DO NOT BOOK THIS COMPANY EVER! Honestly please see the below opinions and save yourself so much trouble. The driver never showed up, I tried contacting him multiple times but the phone was completely off. There is no contact with the company itself either. I have emailed both parties, no response. I am now working with my bank, had to proceed with a fraud claim and fingers crossed I get my money back. Over 200 GBP for a small van! I managed to find an honest driver on Gumtree for £140 with a LARGE van for the same job. I am so incredibly upset that I got tricked like this. Lesson for the future. Please beware.”

Helpful Report

Posted 1 year ago

compare the man and van is rated 1.6 based on 69 reviews