compare the man and van Reviews

"Please avoid this company at all cost!\r\n\r\nWe have had to pay additional costs on the day of the move in addition to massive delays on the day of the move.\r\n\r\nCustomer service is non-existent and you cannot contact the company via phone (they can call you - but there is no contact number for you to contact them - which become especially convenient when the driver is late and you need to get an update ).\r\n\r\nI am \"trying\" to obtain their complaints procedure - but the company appear to be ignoring this. Which is baffling.\r\n\r\n\r\nAs a back story. We have booked a removal van 12 days before the day of the move. On the day of the move and 15 minutes before the arrival time of the van we received a call from Man in Van letting us know the driver had not \"responded to their email\" and they haven't been able to reach them.\r\n\r\nWhy it has taken 12 days for them to check this? We are not certain.\r\n\r\nWe were told that Van will arrive by Noon - yet the driver arrived 13:15pm.\r\n\r\nOnce the drivers arrived, they had not received any information about the move, including whether there are stairs\/lift involved with the move (which we included on the website). As a result of this, we had to pay additional money to have the job completed.\r\n\r\nLong story short. We do not recommend using this company and either use a different comparison website or arrange removal directly with the van driver.\r\n\r\nWe are in the process of complaining and I will update the review over the course of the procedure.\r\n\r\nBooking ID: LrTNzVpVHy7zAsbh\r\n\r\nUpdate: 24\/05\/2023. The company has reached out (in what appears to be a panic response to the review) and has made a refund for overpayments that we have made. They have not yet shown any accountability or failure on their part or compensation which is clearly owed to us - given the breach of their own terms of conditions. They now appear to be ignoring our recent correspondence.\r\n\r\nIf they respond further, we will let you know."

"Literally the worst experience of my life. I booked a van with a driver and a helper a month in advance and paid the full amount as well. The confirmed my booking as well. On the scheduled day they couldn\u2019t find any driver to help me, they didn\u2019t compensate me, they rescheduled the time and cancelled again. I had to move everything with my own hands and take 2-4 Ubers !\r\nThey didn\u2019t care at all. Most useless and pathetic company. They are scammers !"

"Literally the worst experience of my life. I booked a van with a driver and a helper a month in advance and paid the full amount as well. The confirmed my booking as well. On the scheduled day they couldn\u2019t find any driver to help me, they didn\u2019t compensate me, they rescheduled the time and cancelled again. I had to move everything with my own hands and take 2-4 Ubers !\r\nThey didn\u2019t care at all. Most useless and pathetic company. They are scammers !"

"I paid \u00a3157.43 to this company they did not do my removal at all I told them there was one flight of stairs and I needed help from the van driver when I received a confirmation they said I do not need help from the van driver and there are no stairs I cancelled this straightaway and I\u2019ve since been emailing them to get my money back and they have not responded to me they only responded through to me by Trust pilot because of the review I left on there-they\u2019ve taken my money and not bothered about me this is a scam and it is stealing I\u2019m still fighting to get my money back they called me yesterday when the review went up and now I\u2019m going to post reviews everywhere I want my money back and I told you that I\u2019m going to fight this it\u2019s not your money you did not deliver the service and the confirmation was wrong you phoned me yesterday and you apologised and you said you understood the situation and that you will be give me a full refund you said that you sent me an email and you still haven\u2019t sent me an email you call me on some number that I don\u2019t even know and I didn\u2019t even know who I was speaking to I photo shotted everything in regards to the order that was made in the first place and this was the order that I cancelled with the van driver I even asked the van driver if you have a telephone number and they said that you don\u2019t have no telephone number your online chat which mentions 24 seven live chat does not work all your telephone numbers do not work and it seems that you\u2019re doing this to a lot of people and you need to stop"

"I paid \u00a3157.43 to this company they did not do my removal at all I told them there was one flight of stairs and I needed help from the van driver when I received a confirmation they said I do not need help from the van driver and there are no stairs I cancelled this straightaway and I\u2019ve since been emailing them to get my money back and they have not responded to me they only responded through to me by Trust pilot because of the review I left on there-they\u2019ve taken my money and not bothered about me this is a scam and it is stealing I\u2019m still fighting to get my money back they called me yesterday when the review went up and now I\u2019m going to post reviews everywhere I want my money back and I told you that I\u2019m going to fight this it\u2019s not your money you did not deliver the service and the confirmation was wrong you phoned me yesterday and you apologised and you said you understood the situation and that you will be give me a full refund you said that you sent me an email and you still haven\u2019t sent me an email you call me on some number that I don\u2019t even know and I didn\u2019t even know who I was speaking to I photo shotted everything in regards to the order that was made in the first place and this was the order that I cancelled with the van driver I even asked the van driver if you have a telephone number and they said that you don\u2019t have no telephone number your online chat which mentions 24 seven live chat does not work all your telephone numbers do not work and it seems that you\u2019re doing this to a lot of people and you need to stop"

"I paid \u00a3157.43 to this company they did not do my removal at all I told them there was one flight of stairs and I needed help from the van driver when I received a confirmation they said I do not need help from the van driver and there are no stairs I cancelled this straightaway and I\u2019ve since been emailing them to get my money back and they have not responded to me they only responded through to me by Trust pilot because of the review I left on there-they\u2019ve taken my money and not bothered about me this is a scam and it is stealing I\u2019m still fighting to get my money back they called me yesterday when the review went up and now I\u2019m going to post reviews everywhere I want my money back and I told you that I\u2019m going to fight this it\u2019s not your money you did not deliver the service and the confirmation was wrong you phoned me yesterday and you apologised and you said you understood the situation and that you will be give me a full refund you said that you sent me an email and you still haven\u2019t sent me an email you call me on some number that I don\u2019t even know and I didn\u2019t even know who I was speaking to I photo shotted everything in regards to the order that was made in the first place and this was the order that I cancelled with the van driver I even asked the van driver if you have a telephone number and they said that you don\u2019t have no telephone number your online chat which mentions 24 seven live chat does not work all your telephone numbers do not work and it seems that you\u2019re doing this to a lot of people and you need to stop"