compare the man and van Reviews

Name: compare the man and van
Address: 117 merton road, wimbledon
Rating: 1.57

1.6 Rating 76 Reviews

9 %

of reviewers recommend compare the man and van

Company Reviews

Metrics

Info

1.6

Based on 76 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Telephone, Live Chat, Email

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Phone:

02034558696

Email:

info@comparethemanandvan.co.uk

Location:

117 merton road
wimbledon
SW19 1ED

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"Please avoid this company at all cost!\r\n\r\nWe have had to pay additional costs on the day of the move in addition to massive delays on the day of the move.\r\n\r\nCustomer service is non-existent and you cannot contact the company via phone (they can call you - but there is no contact number for you to contact them - which become especially convenient when the driver is late and you need to get an update ).\r\n\r\nI am \"trying\" to obtain their complaints procedure - but the company appear to be ignoring this. Which is baffling.\r\n\r\n\r\nAs a back story. We have booked a removal van 12 days before the day of the move. On the day of the move and 15 minutes before the arrival time of the van we received a call from Man in Van letting us know the driver had not \"responded to their email\" and they haven't been able to reach them.\r\n\r\nWhy it has taken 12 days for them to check this? We are not certain.\r\n\r\nWe were told that Van will arrive by Noon - yet the driver arrived 13:15pm.\r\n\r\nOnce the drivers arrived, they had not received any information about the move, including whether there are stairs\/lift involved with the move (which we included on the website). As a result of this, we had to pay additional money to have the job completed.\r\n\r\nLong story short. We do not recommend using this company and either use a different comparison website or arrange removal directly with the van driver.\r\n\r\nWe are in the process of complaining and I will update the review over the course of the procedure.\r\n\r\nBooking ID: LrTNzVpVHy7zAsbh\r\n\r\nUpdate: 24\/05\/2023. The company has reached out (in what appears to be a panic response to the review) and has made a refund for overpayments that we have made. They have not yet shown any accountability or failure on their part or compensation which is clearly owed to us - given the breach of their own terms of conditions. They now appear to be ignoring our recent correspondence.\r\n\r\nIf they respond further, we will let you know."

compare the man and van 1 star review on 24th May 2023

compare the man and van 1 star review on 20th May 2023

Nancy

compare the man and van 1 star review on 7th June 2022

Elizabeth

Anonymous

Anonymous // 01/01/2019

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“Trustpilot reviews Thanks for your review! Compare The Man And Van Add photo Your review is pending.Read more Sue Trott 3 reviews GB Rated 1 out of 5 stars Zero star rating!! Booked this company for a house move. Confirmation email stated 8.30am but the online portal showed 10.30am and George Adams was the driver. 8.30am came and went, as did 10.30am and no sign of a van. Getting agitated by 11.00am, I reassured myself, and as stated in their policy, its possible that drivers could be an hr or so late during to traffic etc. Between 11.30 and 12.30 I sent 3 messages via online 'support' with no response. I then spent another half hr phoning around van-hire companies and eventually was able to book a van but couldn't collect until 3pm. Thanks to this atrocious company, I had wasted 6.5hrs, on what was already an extremely stressful day, before I could actually start moving! Laughingly,15hrs after my initial message via their 'support' function, I received an email starting: - A Quick Update on Your Query *15hrs is NOT quick! - We hope you’re having a wonderful festive season * No I am NOT! - If your driver is late, please try using the call feature in your tracking link to get in touch with them directly *there wasn't one! - If you’re due a refund, rest assured it’s being processed and will arrive in your bank account within 5 - 10 days * already offering a refund! - We sincerely apologise for any inconvenience caused.*inconvenience is an understatement! I wouldn't have booked their service if I didn't need it! - To show our appreciation, we’d like to offer you 12% off your next booking with us *hahahaha!! Would NOT recommend!! Date of experience: 13 December 2024”

Helpful Report

Posted 15 hours ago

“Proper Scam , Stay away at all cost . Awful experience. Nobody showed up on the moving day , called the "booked driver" 5 times in the morning but nobody answered. Messaged and emailed the company 10 times , no answer whatsoever . Paid over 300 pounds and on the terms and conditions it says no refunds . 100% scam , they take your money and give you nothing. Can't believe this is legal in UK .”

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Posted 2 days ago

“I booked a driver to move some furniture 6 miles across town. On the day of the move, the driver called and informed me that he would not be able to show up because the company owed him a lot of money and had not paid him. As a result, no one arrived, and I could not reach anyone to get my money back. This company is a scam. They con people”

Helpful Report

Posted 6 days ago

“Horrible Experience, No Customer Service They left me stranded without helping to resolve the issue. The driver showed up with a van that was too large to fit in the garage entrance. He told me they would send a new van and advised me to contact customer service...but they never replied. I waited for 4 hours, and they disappeared! I had to book with a different company at the last minute! STAY AWAY!”

Helpful Report

Posted 1 month ago

“Avoid with prejudice! Driver called the evening before to state they would not be able to meet the agreed (and paid for) timescale, due to childcare commitments. I understand life can get in the way sometimes so I agreed to alter the times slightly. It was later revealed when the driver was unable to make the designated drop off time that it was due to the drop off and pickup for school. Not a childcare issue. So a complete lie despite accepting the job 3 days prior, knowing full well the specified timescale. At the delivery end the driver attempted to charge an extra fee due to there being 'too many items'. When challenged on why this was not raised upon loading of the vehicle they were unable to state why. They also turned up in a smaller vehicle than I had paid for. It is my understanding that the two main factors for a booking on comparethemanandvan.co.uk are items (size of vehicle required) and time (how long you may require their services). Neither of these criteria were met. The driver and his 'helper' damaged several items (upwards of £700 worth of damage) and proceeded to ask me to utilise my own insurance as they would not use theirs. The driver flatly refused to provide any details and has broken all contact. Support from comparethemanandvan.co.uk is wholly lacking. Stating their T&C's and how they are not responsible for damages. However, when driver details are requested they have sent the bare minimum (mobile number and email. Both of which I had from the booking). Stated they do not hold insurance details for drivers. Despite on the website it clearly stating 'Fully Insured Drivers' and under driver ratings it lists the information they have received from the driver (in my case insurance documents). This website are not doing their due diligence with drivers. An expected level of care and skill is required and accountability for drivers conduct should be ensured! Very poor service all round and would highly recommend to avoid!”

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Posted 2 months ago

“Great service.”

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Posted 4 months ago

“Shockingly poor. Booked many days ahead to facilitate a flat move. Paid in full. When no-one arrived I tried in vain to contact through the platform and with the mobile number provided for the driver. Mobile Dead, no-one responding on platform. Hurriedly attempted to acquire a real and decent assistance of course at extra cost !! Was subsequently contacted (eventually) by someone claiming to be the driver who was still not at my property and unlikely to be for over an hour. It's appalling. This website and company should be shut down.”

Helpful Report

Posted 5 months ago

“I’m completely gutted. Only now when I’m reading all the reviews here then I know I got scammed!!! I’m moving in 30 hours and the driver’s info is still non-existent since 3 days ago and I could just tell something was wrong. I have been trying to contact them then realised there is no phone number no online instant chat but just an online “form” to fill. I did that 3 days ago and then panic-sending another 4 or 5 forms. Finally some Slindile from Support wrote me back saying my original driver I booked “rejected” my booking and now they are “trying” to find me another one. After reading all these reviews here I almost know for sure they won’t find me any drivers at all. May I know how can I get my money back? Any advice anyone?”

Helpful Report

Posted 5 months ago

“This crooked company have now stopped paying their drivers. I have worked with my vans through Comparethemanandvan / Shift for over 3 years and have always had excellent customer feedback. When I started we were paid 7 days after completion of a job. Last year that was increased to 14 days, then 28 and then 42. Payments have now stopped, the reason given is "banking issues". I have now not been paid for a number of jobs going back over 60 days for an amount totalling a little over £1200.00 which I now don't ever expect to recover. They are still accepting bookings and customers money AND recruiting new drivers who are blissfully unaware that they will not be paid. Please don't risk your money by booking with this company.”

Helpful Report

Posted 6 months ago

“AVOID AT ALL COSTS. They cancelled my booking on the morning I was supposed to be moving and didn’t let me know until I frantically messaged them (they conveniently don’t have a phone number). They then said they could TRY and find another driver for me but it could be 7 hours after my original booking, of which my other storage unit I was sending my stuff to would have been closed. I’m shocked they are a working business, if you want a reliable service then do not go with this company. I would not want anyone else to endure the day I had due to their horrific service and they weren’t cheap either!”

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Posted 6 months ago

“It's just a SCAM! Don't use it, I reported them from fraud!”

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Posted 10 months ago

“Terrible service, the cancellation policy I am sure is against UK law, I was assigned a new driver and cancelled 5, FIVE!! days ahead, their refund policy is beyond shocking. I started to read the reviews and could not afford having anyone turn up late due to legally having to be out of my house at a certain time due to the sale of the property. It's impossible to chat to anyone, feels like a total scam website and shocking business practice to pay ALL the money upfront, giving the customer NO POWER whatsoever. Avoid at all costs!!!”

Helpful Report

Posted 10 months ago

“PLEASE AVOID! I don’t usually leave reviews but this was the most stressful moving experience I’ve ever had because of the lack of customer service and the removal men turned up 8 hours late!!! I was called 20minutes before they were meant to turn up saying the van broke down but they promised to no end that the new driver will be with me at 2pm at the very latest. I called at 2:30pm and was promised the driver was round the corner and arriving soon which I found out was a total lie. After struggling to get an answer and no one turning up I finally got hold of the actual drivers number who said he was still in London on another job!! So by this point I had lies on lies since 9am. They finally arrived at 6pm after all my helpers left. They even threatened to charge me more because of some nonsense reason after being rude and very unprofessional. The drivers had been on the job since 7am and clearly over worked and underpaid by the company. I ended up paying more to finish the next day as we couldn’t do it all in the one late evening. It delayed me hugely and I was so worried I was scammed all day. Please just spend the extra bit of money to get a proper removal company outside of this website.”

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Posted 11 months ago

“This fake company take your money and didn’t send any driver!”

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Posted 1 year ago

“This company took my payment of £409 but did not provide a confirmation email, and the service was not provided. There is no way at all of contacting them, part from writing a letter, which I have done three times without any response. Never, ever use them. They are thieves.”

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Posted 1 year ago

“DO NOT USE THIS COMPANY! Absolutely awful company. You do not have a secure booking if you have arranged a van/man hire... They only "put messages out there" to see if any company wants to pick up the work. So if no company does, they just don't turn up! Which was my experience. 10am booking, no show, rescheduled to 12, no show, then they told me no company had accepted the booking. So if you want a reliable company to turn up on the day requested DO NOT USE! no communication, no phone number or email address (says it all) Thus company letting us down caused alot of problems/expense for us. I'm not able to log a complaint as no way to communicate.”

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Posted 1 year ago

“Avoid this company! No van turned up, no customer service and no refund My experience with the man and van company found through compare the man and van: Driver was due to arrive at 2.30pm, he repeatedly said he was running late due to traffic but was on his way and would be 30mins. We kept ringing every 45mins and he kept telling us he was almost there. At 6.30 we called again and he told us he was no longer coming as it was late and so the office had told him not to come. Leaving us stranded with all our belongings and needing to complete the move today. They still registered the booking as completed and have not responded to any messages since. Experience with compare the man and van: The customer service at compare the man and van is non existent - they say it's instant support but I sent many increasingly desperate messages when the van was late/didn't turn up, and in the days after this (to complain and request a refund) and have only received one message in total (Despite repeated chasing) which asked me if the move had gone ahead. No further responses and no refund.”

Helpful Report

Posted 1 year ago

“I wanted to cancel my booking but there is no where possible to cancel it, even though they suggest to do it within the hour and you can get a full refund. There is NO OPTION to cancel it. So I have been charged but no longer need the service”

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Posted 1 year ago

“Don't use this company. Driver was booked for 1:30pm. I called to check if he would be on time and he said he’d be a bit late. Still no arrival by 3pm, called again and he said he’d be there by 3:45. It is now 7:30pm and the driver still hasn’t showed up. Have called 10/20 times and still no response from the driver. Filed a few support requests on the website and 0 response. No phone number available to call. If you are thinking about using this company to save some money, DO NOT DO IT.”

Helpful Report

Posted 1 year ago

“I will never use this company / service again, and I recommend you don't use it either. Here is a list of issues: • The company you select for your move is not necessarily the company you will get. I put in my move details, went through the search results of available removals companies, and selected one based on positive reviews and price. I then paid up front, as per the website requirements, for this company. Yet Compare the Man & Van reassigned my job to another company without notifying me. There was no communication, no refund in price difference - nothing. What's the point of selecting a removals company / service at all if that is not what you are guaranteed to get. • Support is not existent. You might as well just write an email to yourself. When I had questions before the move, and when there were issues with the removals company, there was no response from Compare the Man & Van. • You have no idea who is actually doing the move. So apparently the removals company we were assigned by Compare the Man & Van had subcontracted the move to another person. That other person then hired a driver for the move. So now we have 4 parties involved in our move: Compare the Man & Van -> Removals company -> Man in the middle -> Driver. Of course this is going to cause issues (see below). • Payment issues. We paid Compare the Man & Van, who then paid (assumption) the Removals company. The Removals company paid this man in the middle, who then had not paid the driver. So the driver then waits until everything is packed up in the van and we're on our way to the destination, before telling (quite angrily) that he has not been paid. And that he will refuse to unload our stuff until he has been paid. He then says this is my problem to solve even though I had already paid up front. Many stressful calls and messages to the Removals company later and it's still not resolved. The Removals company apparently paid the man in the middle so said they couldn't do anything. Once the driver got in contact with the man in the middle, apparently he wouldn't pay the driver the going rate. So after a stressful drive, we got to our destination and the driver refused to unload. After an hour of more calls to Removals company, and more calls from driver to the man in the middle - he unloaded our stuff. I mostly blame the removals company because they subcontracted the job. And even though I triple checked with them in the days leading up to the move that all payments were sorted, they were not. This was so unnecessarily stressful.”

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Posted 1 year ago

compare the man and van is rated 1.6 based on 76 reviews