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Charley Chau Reviews

4.9 Rating 1,565 Reviews
98 %
of reviewers recommend Charley Chau
Company Reviews Product Reviews
1,046
 Metrics Info
4.9
Based on 1,565 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
96%
Accurate And Undamaged Orders
99%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
5 out of 5
Returns & Refunds
Returns Process
Easy
Read Charley Chau Reviews

About Charley Chau:

Charley Chau makes beautiful bedding for dogs that look gorgeous in your home. An award-winning small British business, we focus on designing luxury dog beds and blankets that are cosy, stylish and practical, and made to perform over time. Comfort for our canine customers is paramount, as is styling for our human customers, and we design to a mantra of ‘machine washable everything’. We set out to make the most beautiful dog beds in the UK and we’re proud to say that we now have customers in over sixty countries around the world.

Visit Website

Phone:

0161 848 8702

Email:

marketing@charleychau.com

Location:

Unit F, The Courts, Kestrel Road`, Trafford Park
Manchester
M17 1SF

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5
Raquel C
Raquel C
Verified Buyer
“I bought the wrong size of a spare snuggle bed and Jenny was incredibly kind to make the exchange. Izy loved his new bed 💙 Thank you very much for your prompt service!”
Charley Chau 5 star review on 4th April 2024
Helpful Report
Posted 1 month ago
Hi Raquel, Thank you so much for your lovely review and it's always a pleasure if we're able to help! And thank you for the photo of Izy, who is beautiful ❤️ Happy Snuggling! Bests, Jenny
Posted 3 weeks ago
5
Verified Buyer
Anonymous
Verified Buyer
“Fantastic company that I cannot recommend enough! The quality of their dog beds are like no other; look good, quality craftsmanship, quality materials, doesn't flatten, and isn’t lumpy. If you want to improve your dog’s quality of life then buy from Charley Chau :)”
Charley Chau 5 star review on 27th February 2024 Charley Chau 5 star review on 27th February 2024 Charley Chau 5 star review on 27th February 2024
Helpful Report
Posted 2 months ago
Wowsers! Thank you so much for the awesome review and the lovely photo of your Whippet xx
Posted 1 month ago
5
Anne C
Anne C
Verified Buyer
“Our whippets loves it, as soon as they want a sleep they dives right in. So we’ll made, we now only buy Charlie Chau beds.”
Charley Chau 5 star review on 25th February 2024
Helpful Report
Posted 2 months ago
Hi Anne, Thank you for the lovely review and the fab photo! Bests, Jenny
Posted 1 month ago
5
Verified Buyer
Anonymous
Verified Buyer
“My girls are enjoying their new collars, and I adore the colour!”
Charley Chau 5 star review on 9th February 2024
Helpful Report
Posted 3 months ago
Thank you so much for the five star review and the gorgeous photo of you girls. Smooches to them both xx
Posted 3 months ago
5
Penny S
Penny S
Verified Buyer
“Very efficient.”
Charley Chau 5 star review on 22nd January 2024 Charley Chau 5 star review on 22nd January 2024
Helpful Report
Posted 3 months ago
Hi Penny, Thank you so much for the five star review and the lovely photo. Happy Snuggling! xx Bests, Jenny
Posted 3 months ago
5
Emma D
Emma D
Verified Buyer
“I honestly can’t praise Charley Chau enough. We purchased the snuggle bed for our 3 yr old, incredibly fussy whippet around 6 weeks ago. He has had several beds, and none of which have seemed to meet his exacting standards (very princess and the pea!). I was tentative about investing in a Charley Chau in case it was going to be the usual story of refusing to sleep in it.. however it has been a revelation. Not only is it beautifully made, and stylish (can’t be said about most dog beds!) but he actually enjoys snuggling up in there and spends the entire night there without trying to sneak into our bed. I honestly cannot recommend it enough. Very much worth every penny! Thank you Jenny and team :D”
Charley Chau 5 star review on 2nd January 2024
Helpful Report
Posted 4 months ago
Hi Emma, Thank you so much for your lovely review and I'm so glad the Snuggle Bed has been a hit with your Whippet! Love the photo! Bests, Jenny
Posted 3 months ago
5
Kerry B
Kerry B
Verified Buyer
“Only beds you’re ever need . Although initially expensive, they last for year are robust & the dogs love them. So after many years of buying Charley chau I don’t buy any other beds. In fact my whole family just buy Charley chau”
Charley Chau 5 star review on 23rd December 2023
Helpful Report
Posted 4 months ago
Hi Kerry, Thank you so much for your five star review and the lovely photo of your doglets! Bests, Jenny
Posted 3 months ago
5
Mel B
Mel B
Verified Buyer
“We absolutely love Bella’s early Christmas present, and clearly she does too as she snuggled in straight away! Great quality and delivery time, with excellent customer service from Jenny. Would definitely recommend.”
Charley Chau 5 star review on 7th December 2023
Helpful Report
Posted 5 months ago
Hi Mel, Aww, thank you! And so glad to see Bella enjoying her Snuggle Bed! Happy Snuggling! xx Bests, Jenny
Posted 5 months ago
5
Jacolyn M
Jacolyn M
Verified Buyer
“Third time purchasing from Charley Chau, lovely company to deal with, kept up to date on delivery. Highly recommend.”
Charley Chau 5 star review on 21st November 2023
Helpful Report
Posted 5 months ago
Thank you so much, Jacolyn, for your 5 star rating of Charley Chau and for your loyalty as a returning customer. It's always great to have you back as we appreciate your support. We're very pleased to hear that your delivery experience was up to your standard and that you found us a lovely company to deal with. Thank you again for your kind words - we really appreciate it! And thank you for the fab photo!
Posted 5 months ago
5
Ritchie H
Ritchie H
Verified Buyer
“Fantastic service as always. We love their beds.”
Charley Chau 5 star review on 21st November 2023
Helpful Report
Posted 5 months ago
Hi Ritchie, Thank you and glad you love the Snuggle Beds. And thank you for the photo - love, love, love
Posted 5 months ago
5
Suzanne G
Suzanne G
Verified Buyer
“Fantastic quality, my dog absolutely loves her new bed.”
Charley Chau 5 star review on 21st November 2023 Charley Chau 5 star review on 21st November 2023
Helpful Report
Posted 5 months ago
Hi Suzanne, Thank you for the lovely photo and I'm so glad the Snuggle Bed has been a success! Bests, Jenny
Posted 5 months ago
5
Kirstie S
Kirstie S
Verified Buyer
“Charley Chau’s Snuggle beds are perfect for our Italian Greyhounds: cosy, stylish and practical.”
Charley Chau 5 star review on 14th November 2023
Helpful Report
Posted 5 months ago
Hi Kirstie, Thank you for the lovely photo! Bests, Jenny
Posted 5 months ago
5
Olin R
Olin R
Verified Buyer
“The Snuggle Beds are the best thing ever happen for our two Whippets”
Charley Chau 5 star review on 11th November 2023
Helpful Report
Posted 5 months ago
Aww, thank you so much Olin! And big smooches to your Whippets xx Bests, Jenny
Posted 5 months ago
5
Barbara C
Barbara C
Verified Buyer
“My bed arrived quickly and well-packaged. Good service.”
Charley Chau 5 star review on 27th October 2023
Helpful Report
Posted 6 months ago
Hi Barbara, It looks like the Snuggle Bed has been a success! Thank you for ordering with Charley Chau. Best wishes, Jenny
Posted 6 months ago
5
Gemma S
Gemma S
Verified Buyer
“I bought the memory foam bed from Charley Chau originally and the quality was just amazing. So I bought another two beds (we have four dogs!) I love the waterproof liner. I think that is an absolute game changer! Couldn’t be happier and the dogs love the beds! Highly recommend and well worth spending the money!”
Charley Chau 5 star review on 8th October 2023
Helpful Report
Posted 7 months ago
Hi Gemma, Thank you for the lovely photo of your gang, gorgeous pups and for your continued support! Bests, Jenny
Posted 7 months ago
5
Joanne P
Joanne P
Verified Buyer
“Excellent quality as always . Third set of beds covers I have purchased over the years - that’s why I keep coming back ! Many thanks”
Charley Chau 5 star review on 8th October 2023
Helpful Report
Posted 7 months ago
Aww, so very sweet. Thank you for your continued support, Joanne. It means the world to us. And smooches to your doglet xx Bests, Jenny
Posted 7 months ago
5
Rebecca M
Rebecca M
Verified Buyer
“I resisted buying one of these because of the price tag and I thought my friends were being Bouji when they got theirs. Then I looked after their dog for a week and they brought the bed. I have three whippets and a Jack Shih and long story short is that there is always one of the dogs in the bed at all times other than meal times and sometimes there’s ever two in there. I would definitely recommend this bed and if you are ummimg and aaaring about it just bite the bullet and do it. We don’t have as much scuffling around on the sofa for space anymore. Win win”
Charley Chau 5 star review on 18th September 2023
Helpful Report
Posted 7 months ago
HI Rebecca, Thank you so much for taking the time to leave your lovely review. We really appreciate it. And it's always great to see our canine customers enjoying their Charley Chau's. Thank you for the fab photo xx Bests, Jenny
Posted 7 months ago
5
JONATHAN B
JONATHAN B
Verified Buyer
“Alfie loves it”
Charley Chau 5 star review on 18th September 2023
Helpful Report
Posted 7 months ago
Hi Jonathan, I'm so glad the Snuggle Bed has been a hit with Alfie. Happy Snuggling xx And thank you so much for the lovely photo! Bests, Jenny
Posted 7 months ago
5
Karen S
Karen S
Verified Buyer
“Fabulous company with great staff and fab products”
Charley Chau 5 star review on 17th September 2023 Charley Chau 5 star review on 17th September 2023 Charley Chau 5 star review on 17th September 2023 Charley Chau 5 star review on 17th September 2023 Charley Chau 5 star review on 17th September 2023
Helpful Report
Posted 7 months ago
Hi Karen, Thank you for your lovely review and the gorgeous photos of your doglets xx Bests, Jenny
Posted 7 months ago
5
Corrie M
Corrie M
Verified Buyer
“We've bought two blankets from Charley Chau now for our two dogs. The double fleece is so thick and cosy and great for the back of the car, they both lie straight down for a nap. The faux fur blanket feels so luxurious and both of them love it. The service from Charley Chau has been fantastic and they are really quick to respond and sort any issues straight away. Will definitely purchase again!”
Charley Chau 5 star review on 10th August 2023
Helpful Report
Posted 9 months ago
Hi Corrie, Thank you so much for the lovely review and photo. It great to see the Faux Fur being enjoyed. Best wishes, Chloe
Posted 8 months ago
5
Sarah B
Sarah B
Verified Buyer
“Our two whippets love these beds. Although the small one hasn’t quite got the hang of getting in on her own yet. We’ve got a number of these beds now. The oldest we’ve had for 2 years and has lasted well. Worth the investment.”
Charley Chau 5 star review on 14th July 2023
Helpful Report
Posted 9 months ago
Hi Sarah, Its so great to see your whippets enjoying the Snuggle Bed! Thank you for leaving a review and for your continued custom. Best wishes, Chloe
Posted 9 months ago
5
Karen B
Karen B
Verified Buyer
“It was an absolute pleasure to order from Charley Chau. The customer service is personal and second to none. I ordered the medium for Tippi, the Parson Russell Terrier and it turned out she didn't quite need the super-king size ! The small version arrived within days of my returning the original and she is now firmly ensconced !”
Charley Chau 5 star review on 10th July 2023
Helpful Report
Posted 10 months ago
Oh Karen, what a beautiful photo of Tippi! I'm so happy to see her enjoying her new bed, she looks so cosy! Thank you for taking the time to leave a review, it really does mean a lot. Best wishes, Chloe
Posted 9 months ago
5
Charlotte R
Charlotte R
Verified Buyer
“Amazing beds - so well designed for the dogs comfort and exceptionally well crafted… they are worth what you pay for them. After the first one (the snuggle bed) was such a hit - we bought bought a second for sitting room (the ducky donut)…. Can see us getting a third at some point for the office….”
Charley Chau 5 star review on 9th July 2023
Helpful Report
Posted 10 months ago
Hi Charlotte, Thanks so much for leaving a review and for your continued support! Great to see how well the Ducky Donut has gone down! Best wishes, Chloe
Posted 9 months ago
5
Lisa H
Lisa H
Verified Buyer
“Flora loves her new snuggle bed but is still learning how to get in! Here she is enjoying a little bit of Andy Murray at Wimbledon.”
Charley Chau 5 star review on 7th July 2023
Helpful Report
Posted 10 months ago
Hi Lisa, Thank you for leaving a review and posting a photo of Flora. She looks so cosy! Best wishes, Chloe
Posted 9 months ago
5
Irena K
Irena K
Verified Buyer
“This is our second Charley Chau bed. This time size small and with waterproof covers. Just fabulous as our first large one. Immediately used and loved. We also bought waterproof covers for the large bed as we noticed the cushions inside get very dusty. Our large dog is very fluffy and she brings in lots of dust and even frequent vacuuming of the bed is not enough. The waterproof covers actually hold the shape of the large bed and the sides do not get squashed easily. Easy to wash, looks like new after a wash. Also the covers dry quickly. The dogs are both seniors and they used their new beds more frequently compared to their old ones. They stopped going on the sofa and rather go into their bed which is more comfy.”
Charley Chau 5 star review on 15th June 2023
Helpful Report
Posted 10 months ago
Hi Irena, Thank you for leaving a review and posting such a cute photo of the Ducky Donut being enjoyed. Its great to hear how pleased you are with our products :) Best wishes, Chloe
Posted 10 months ago
5
Moira C
Moira C
Verified Buyer
“As always great design,outstanding quality and excellent customer service. They never disappoint-highly recommended.”
Charley Chau 5 star review on 15th June 2023
Helpful Report
Posted 10 months ago
Hi Moira, Thank you so much for leaving a review and posting an adorable photo, it really does mean a lot! Great to see how much the Snuggle Bed is being enjoyed. Best wishes, Chloe
Posted 10 months ago
5
Craig H
Craig H
Verified Buyer
“Erik the whippet loves his new snuggle warmer, he still needs a hand getting into it! But he loves it 😍”
Charley Chau 5 star review on 6th May 2023
Helpful Report
Posted 1 year ago
Hi Craig, Thank you for sharing the photo of Erik all snuggly in his Snuggle Sack. I'm glad he loves it! Best wishes, Chloe
Posted 1 year ago
5
Jill N
Jill N
Verified Buyer
“We have brought Charley Chau beds for many years, not only for our sighthound rescues but for other rescue breeds also. This latest purchase was for a 14month old rescue from Serbia who was extremely nervous and unsure of the outside world and for the first week found solace in her Charley Chau bed. She took to it immediately and runs to it and buries herself amongst the cushions every time she needs to feel safe. A week on she is settling well and we have moved the bed into the main area where the other dogs live and it's hilarious to watch our 2 GSD's try to fit into it. The Deeply dishy luxury velour bed is the latest of our purchases, we have others scattered around the house which our elderly whippet cross (and 2 GSD's) use every day with a faux fur blanket on top. Our dogs are spoilt and we buy the best, but the quality is without question unrivalled, we still have all the beds and they have been washed countless times.”
Charley Chau 5 star review on 4th May 2023
Helpful Report
Posted 1 year ago
Hi Jill, Thank you so much for your continued custom over the years. Its so warming to see the new member of the gang content with her Deeply Dishy. I'm glad to hear she's settling in well and can only imagine how funny it looks like with the GSD's trying to get in it! Best wishes, Chloe
Posted 1 year ago
5
Johnny S
Johnny S
Verified Buyer
“Amazing!! My little fella loves his new bed, he always used to love snuggling under his blanket but now has found a whole new cosy world, amazing product”
Charley Chau 5 star review on 30th April 2023
Helpful Report
Posted 1 year ago
Thanks so much for the review! Happy to see the little guy has found a whole new cosy world! :D Best wishes, Chloe
Posted 1 year ago
5
Verified Buyer
Anonymous
Verified Buyer
“Our lurcher adores his bed, it’s wonderful!”
Charley Chau 5 star review on 29th April 2023
Helpful Report
Posted 1 year ago
Thank you so much for leaving a review! Great to see the Snuggle Bed being enjoyed! :) Best wishes, Chloe
Posted 1 year ago
Charley Chau is rated 4.9 based on 1,565 reviews
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