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Charley Chau Reviews

4.9 Rating 1,566 Reviews
98 %
of reviewers recommend Charley Chau
Company Reviews Product Reviews
1,046
 Metrics Info
4.9
Based on 1,566 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
96%
Accurate And Undamaged Orders
99%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
5 out of 5
Returns & Refunds
Returns Process
Easy
Read Charley Chau Reviews

About Charley Chau:

Charley Chau makes beautiful bedding for dogs that look gorgeous in your home. An award-winning small British business, we focus on designing luxury dog beds and blankets that are cosy, stylish and practical, and made to perform over time. Comfort for our canine customers is paramount, as is styling for our human customers, and we design to a mantra of ‘machine washable everything’. We set out to make the most beautiful dog beds in the UK and we’re proud to say that we now have customers in over sixty countries around the world.

Visit Website

Phone:

0161 848 8702

Email:

marketing@charleychau.com

Location:

Unit F, The Courts, Kestrel Road`, Trafford Park
Manchester
M17 1SF

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5
Kate P
Kate P
Verified Buyer
“Gertie absolutely loves her new snuggle bed. It also looks fabulous in my living room. Great service. Great product. Thank you.”
Charley Chau 5 star review on 30th April 2022
Helpful Report
Posted 2 years ago
Hi Kate, Thank you for the fab photo and your review. Smooches to Gertie xx Bests, Jenny
Posted 2 years ago
5
Iwona P
Iwona P
Verified Buyer
“Our Anjara has been a fan of the Charley Chau beds for the last ten years! ( she is in the possession of three...) we were looking for a snuggle bed since she crawled under her previous beddings. I was thrilled to discover that indeed someone was thinking of designing just the right bed for dogs who love hiding and being covered while resting. As the first bed arrived she immediately knew how to handle it! It was like she was waiting for this bed her whole life! Now she will turn 15 and we had to replace her first bed. The old one lasted for many years. Thank you Charley Chau!”
Charley Chau 5 star review on 21st April 2022
Helpful Report
Posted 2 years ago
Hi Iwona, Thank you so much for your lovely review and the photo of beautiful Anjara. I can't believe she's fifteen! And thank you for your continued support for Charley Chau. Bests, Jenny
Posted 2 years ago
5
Verified Buyer
Anonymous
Verified Buyer
“Quick efficient service”
Charley Chau 5 star review on 19th April 2022
Helpful Report
Posted 2 years ago
Thank you and love the photo!
Posted 2 years ago
5
Alison S
Alison S
Verified Buyer
“Excellent product as always. Excellent customer service too - I had to return a medium snuggle bed and wanted a large - all made very easy and arrived within a few days.”
Charley Chau 5 star review on 18th April 2022
Helpful Report
Posted 2 years ago
Hi Alison, Thank you for the fab photo. And I'm glad we were able to help with the exchange for you. Smooches xx Bests, Jenny
Posted 2 years ago
5
Vikki T
Vikki T
Verified Buyer
“Well informed throughout the speedy delivery service. Top quality product, my chihuahuas love to borrow so the snuggle bed is perfect for them. They get cooried in and the look of sheer contentment on their little faces is priceless. I highly recommend Charley Chau”
Charley Chau 5 star review on 14th April 2022
Helpful Report
Posted 2 years ago
Hi Vikki, Aww, thank you so much for the adorable picture and your kind words! Happy Snuggling, sweetie! xx Bests, Jeny
Posted 2 years ago
5
Denise T
Denise T
Verified Buyer
“Let 4 pups love this bed , saving up for another as not cheap but are well made snd look very comfortable.”
Charley Chau 5 star review on 11th April 2022 Charley Chau 5 star review on 11th April 2022
Helpful Report
Posted 2 years ago
Hi Denise, Thank you for the fab photo and lovely to see the Snuggle Bed being enjoyed by your doglets. Happy Snuggling! xx Bests, Jenny
Posted 2 years ago
5
Annabel K
Annabel K
Verified Buyer
“I’ve been buying snuggle bed followed by covers only for years . Fabulous quality and my sausage Hugo adores them .”
Charley Chau 5 star review on 9th April 2022
Helpful Report
Posted 2 years ago
Hi Annabel, Thank you so much for the lovely photo of your boys and for taking the time to leave your review. Smooches to Hugo xx Bests, Jenny
Posted 2 years ago
5
Nicola G
Nicola G
Verified Buyer
“Happy Pets”
Charley Chau 5 star review on 7th April 2022
Helpful Report
Posted 2 years ago
Hi Nicola, Thank you so much for the beautiful photo. May I ask their names? And Happy Snuggling both! xx Bests, Jenny
Posted 2 years ago
5
Lindsay G
Lindsay G
Verified Buyer
“Rocky LOVES his snuggle bed”
Charley Chau 5 star review on 4th April 2022
Helpful Report
Posted 2 years ago
Hi Lindsay, Thank you for the fab photo of Rocky and so glad the Snuggle Bed has been a hit. Happy Snuggling Rocky! xx Bests, Jenny
Posted 2 years ago
5
Claire O
Claire O
Verified Buyer
“Fabulous. My iggys love your beds so much they had to have one each!”
Charley Chau 5 star review on 25th March 2022
Helpful Report
Posted 2 years ago
Hi Clare, Thank you so the lovely photo of your iggys. It's always a joy to see our Snuggle Beds being used. Smooches to your doglets xx Bests, Jenny
Posted 2 years ago
5
Aaron F
Aaron F
Verified Buyer
“Excellent quality bedding - our miniature Dachshund's love the envelope design and the colour combinations work perfectly in our lounge.”
Charley Chau 5 star review on 21st March 2022 Charley Chau 5 star review on 21st March 2022
Helpful Report
Posted 2 years ago
Hi Aaron, Thank you for leaving your review and for posting the gorgeous pic of your doglets. Happy Snuggling! Bests, Jenny
Posted 2 years ago
5
Caroline B
Caroline B
Verified Buyer
“I had been pondering purchasing a Charlie Chau for months but having a house full of failed what seemed at the time perfect dog beds Woody was only happy in our Kingsize bed causing much sleep deprivation for us. Not anymore he loves his new bed so easy to get in and out and fantastic quality arriving in just a few days. Finaly we are all sleeping peacefully Thankyou Charley Chau”
Charley Chau 5 star review on 15th March 2022
Helpful Report
Posted 2 years ago
Hi CAroline, Aww, thank you so much for taking the time to leave your review. It's great that Woody is now sleeping all night in his Snuggle Bed and you have your bed to yourself again! Happy Snuggling Woody! xx Bests, Jenny
Posted 2 years ago
5
Ingrid H
Ingrid H
Verified Buyer
“Best thing I ever bought for my dog. She spends most of the day tucked up and has stopped wanting to sleep on my bed. Great quality too - I have had my snuggle bed for 4 years and it is still almost like new.”
Charley Chau 5 star review on 27th January 2022
Helpful Report
Posted 2 years ago
Hi Ingrid, Thank you for taking the time to leave us a review and it's great to see the Great Spot Snuggle Bed is still going strong after 4 years! Happy Snuggling xx Bests, Jenny
Posted 2 years ago
5
Karen S
Karen S
Verified Buyer
“Fabulous company and fabulous product I love them.”
Charley Chau 5 star review on 24th January 2022 Charley Chau 5 star review on 24th January 2022 Charley Chau 5 star review on 24th January 2022 Charley Chau 5 star review on 24th January 2022
Helpful Report
Posted 2 years ago
Hi Karen, Thank you so much for your kind words! Sweet doglets xx Bests, Jenny
Posted 2 years ago
5
Jane C
Jane C
Verified Buyer
“Beautiful bed that my daxie loves, if you’re hesitating on the price then think again it’s 100% worth the money!”
Charley Chau 5 star review on 21st January 2022 Charley Chau 5 star review on 21st January 2022
Helpful Report
Posted 2 years ago
Hi Jane, Thank you so much for leaving your review and for the fab photo of your daxie. Happy Snuggling! Bests, Jenny
Posted 2 years ago
5
Caroline G
Caroline G
Verified Buyer
“We ordered the ducky donut dog bed for our puppy Moto and she loves it! We’ve cycled through a few dog beds and this one is hands down the best purchase we have made. It’s extremely well structured and the material is soft but seems to be holding up well to any wear and tear. Could not be more pleased with it!”
Charley Chau 5 star review on 21st January 2022
Helpful Report
Posted 2 years ago
Hi Caroline, Thank you so much for leaving your review and for the photo of Moto. She's beautiful
Posted 2 years ago
5
Sally M
Sally M
Verified Buyer
“I absolutely love our new dog bed - as does Betsy the Schnoodle. The colour is gorgeous and the velvet super soft and comfy. If it were bigger, I would climb in for a snooze myself!”
Charley Chau 5 star review on 14th January 2022
Helpful Report
Posted 2 years ago
Hi Sally, Thank you for leaving your review and the fab photo of Betsy. She's gorgeous
Posted 2 years ago
5
Verified Buyer
Anonymous
Verified Buyer
“If I could give the snuggle bed more than 5* I would and I know our whippet would give 10. He loves it and now I get the sofa to myself...brilliant. I will be ordering another in due course and a smaller one for the Fox Terrier to prevent Snuggle Bed wars!”
Charley Chau 5 star review on 8th January 2022
Helpful Report
Posted 2 years ago
Hello, Thank you for your review and the photo. Just perfect! I'm glad the Snuggle Bed has been a hit with your Whippet. Happy Snuggling! Bests, Jenny
Posted 2 years ago
5
Chevaun N
Chevaun N
Verified Buyer
“Beautifully made, I highly recommend this product for your precious pet, thanks for posting to NZ and your friendly emails, My puppy loves it, thanks so much”
Charley Chau 5 star review on 7th January 2022
Helpful Report
Posted 2 years ago
Hi Chevaun, Thank you for your review and the photo. Absolutely adorable!
Posted 2 years ago
5
Kate L
Kate L
Verified Buyer
“Excellent quality snuggle bed and just perfect for my whippet. An extremely content and happy Maggie. The picture says it all. Thank you”
Charley Chau 5 star review on 30th December 2021
Helpful Report
Posted 2 years ago
Hi Kate, Thank you for leaving your review and for the photo of Maggie! Wood burner envy in the office right now :-) Smooches to Maggie xx Bests, Jenny
Posted 2 years ago
5
Christina B
Christina B
Verified Buyer
“Beautiful bed! Second one we’ve bought from this fab company. Great quality and our whippet adores the new ducky donut! Thank you”
Charley Chau 5 star review on 23rd December 2021
Helpful Report
Posted 2 years ago
Hi Christina, Thank you so much for leaving your review and for the lovely photo. I'm glad the Ducky Donut Bed has been a hit. Happy Snuggling xx Bests, Jenny
Posted 2 years ago
5
Lesley M
Lesley M
Verified Buyer
“I love this! My 9 year old Lab cross runs towards his Bliss Bolster bed. We had it shipped to Japan and I’m so happy we did. Charley Chau, you guys were so wonderful to work with, thank you so much!”
Charley Chau 5 star review on 20th December 2021
Helpful Report
Posted 2 years ago
Hi Lesley, Thank you so much! And I'm so please Boy approves. Bests, Jenny
Posted 2 years ago
5
Dale S
Dale S
Verified Buyer
“Amazing quality goods in great design shop. Wash well and my dogs LOVE them. on the more expensive end but literally worth every penny. You get what you pay for and in this instance you’re getting top calibre goods.”
Charley Chau 5 star review on 18th December 2021 Charley Chau 5 star review on 18th December 2021 Charley Chau 5 star review on 18th December 2021 Charley Chau 5 star review on 18th December 2021
Helpful Report
Posted 2 years ago
Thank you so much, Dale! Bests, Jenny
Posted 2 years ago
5
ANTONY W
ANTONY W
Verified Buyer
“Sleep yoga for Iggys”
Charley Chau 5 star review on 10th December 2021
Helpful Report
Posted 2 years ago
Hi Antony, Fabulous! Thank you for the photo and I'm glad to see the Snuggle Bed has been a hit. Happy Snuggling! Bests, Jenny
Posted 2 years ago
5
Ilia R
Ilia R
Verified Buyer
“Excellent service!! High quality materials. Lovely design. Love love !”
Charley Chau 5 star review on 9th December 2021
Helpful Report
Posted 2 years ago
Hi Ilia, Thank you for the photo of your gorgeous Whippet. Ang glad you're happy with the bed too. Happy Snuggling! Bests, Jenny
Posted 2 years ago
5
Angela B
Angela B
Verified Buyer
“Fantastic service from Charley Chau. Very helpful with phone and email enquiry. Prompt delivery.”
Charley Chau 5 star review on 9th December 2021
Helpful Report
Posted 2 years ago
Hi Angela, Thank you for the fab photo and I'm glad we were able to help you. Bests, Jenny
Posted 2 years ago
5
Ellie R
Ellie R
Verified Buyer
“My second Charley Chau purchase. Beautiful quality products and fantastic customer service.”
Charley Chau 5 star review on 5th December 2021 Charley Chau 5 star review on 5th December 2021
Helpful Report
Posted 2 years ago
Hi Ellie, Thank you for ordering with us again. And I'm glad to see the Grey Mink blanket has been a hit! Bests, Jenny
Posted 2 years ago
5
LESTER S
LESTER S
Verified Buyer
“Fantastic quality , long lasting , the best that you can buy , friendly and helpful people , packaging and delivery first class. Plus our whippet Minnie loves it. Has actually abandoned sleeping under our duvet for it. Thanks.”
Charley Chau 5 star review on 2nd December 2021
Helpful Report
Posted 2 years ago
Hi Simon, Thanks so much for taking the time to write your review, and for the lovely photo of Minnie. I'm glad she approves! Happy Snuggling Minnie xx Bests, Jenny
Posted 2 years ago
5
Clare P
Clare P
Verified Buyer
“Ruby approves”
Charley Chau 5 star review on 29th November 2021
Helpful Report
Posted 2 years ago
Hi Clare, Thank you for the lovely photo and yay to Ruby's approval! Happy Snuggling Ruby xx Bests, Jenny
Posted 2 years ago
5
Sharon A
Sharon A
Verified Buyer
“Top quality bedding & blankets My boys deserve the best & Charley Chau is definitely that. Easy to wash & the best quality materials used. It’s always my number 1 go to for my dachshunds.”
Charley Chau 5 star review on 27th November 2021 Charley Chau 5 star review on 27th November 2021
Helpful Report
Posted 2 years ago
Hi Sharon, Thank you so much for your kind words and the fab photo of your dogs. Gorgeous photo
Posted 2 years ago
Charley Chau is rated 4.9 based on 1,566 reviews
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