Charley Chau Reviews

Name: Charley Chau
Address: Unit F, The Courts, Kestrel Road`, Trafford Park, Manchester
Rating: 4.91

4.9 Rating 1,758 Reviews

97 %

of reviewers recommend Charley Chau

About Charley Chau:

Charley Chau makes beautiful bedding for dogs that look gorgeous in your home. An award-winning small British business, we focus on designing luxury dog beds and blankets that are cosy, stylish and practical, and made to perform over time. Comfort for our canine customers is paramount, as is styling for our human customers, and we design to a mantra of ‘machine washable everything’. We set out to make the most beautiful dog beds in the UK and we’re proud to say that we now have customers in over sixty countries around the world.

Visit Website

Phone:

0161 848 8702

Email:

marketing@charleychau.com

Location:

Unit F, The Courts, Kestrel Road`, Trafford Park
Manchester
M17 1SF

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Charley Chau 5 star review on 26th January 2026

Charley Chau 5 star review on 6th December 2025

Lynne L

463

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bed excellent as always, personal touch of old gone ( hand written card) BUT double wrapped in thick polythene this I found depressing can you pl rethink packaging asap”

Helpful Report

Posted 6 years ago

Hello Patricia, I’m so sorry to see your three star review but glad that you are happy with the Snuggle Bed itself. We do still make a point of hand writing a thank you note to our customers so I am really sorry if your card was not put in with your parcel for some reason - this will simply have been human error. With regards to plastic packaging, I have sympathy with your view and agree it’s depressing. For a number of years now I’ve been looking for a supplier of compostable ‘plastic’ bags (like the green food waste bags that lots of councils provided for food waste recycling) but I have not been able to find a company that are willing to supply the specific bag sizes that we need in the quality and weight that is required to protect our beds in transit, and in the quantities that we use. Recently (the last 9 months or so) there has been an increase in the number of packaging manufacturers specialising in compostable packaging and the technology in the manufacture of these bags is evolving rapidly so I am hoping that this will change in the near future. The main problems are that: (I) we need bespoke size bags because almost all the bags we require to protect our beds are much larger than any regular size bags used by most retailers. (II) Charley Chau does not use enough bags for most manufacturers to be interested in making bespoke sizes bags for us - they want the big retailers who use hundred of thousands of bags each month. (III) Commonly available compostable bags have been quite lightweight to date, and not strong enough or reliable enough to use for packaging our beds for transit by courier. As I mentioned above, I have now made contact with a start-up packaging company who are specialising in compostable packaging. In our initial discussions, they’ve indicated to me that they can work to small minimum order quantities (bear in mind we’re not a John Lewis!) and they are sampling bags for Charley Chau at the moment - the bags are made from corn starch. One we have sampled we will need to test them in terms of being strong enough to protect our bags in transit - not just in a courier truck but when they are sorted at the huge distribution hubs where parcels are handled through mechanical conveyer belts etc and bashed around quite a bit by all manner of other parcels. So, it’s not a satisfactory situation but it is one I am trying to resolve - it does require the manufacturers to push forward and be willing to meet the needs of small businesses like Charley Chau and I am more hopeful now than I was 12 months ago that we will get there. Not satisfactory and I wish I could have solved this problem already but I am doing everything I can to make it happen. Best wishes, Christine

Posted 6 years ago

“The snuggle bed looks good but a little frustrated with it dipping down at the back .Would be fine if my dog stayed in the middle or towards the front .I have to keep moving her forward before she tips up .I failed to take into account it can only be accessed on the floor .This being the case ,will need to buy another bed for the sofa as Honey likes to climb into bed and watch everything .She makes me feel as though i'm punishing her .Maybe she will get used to the suggle but at the moment i feel as though i made a pricey purchase for the looks and effort in not picking up a fallen cover .”

Helpful Report

Posted 7 years ago

Thank you for your review, I am very sorry that you are not 100% happy with your Snuggle Bed. We have never heard of a dog falling down the back of our Snuggle Beds, if you have time could you send a picture to info@charleychau.com? We would be interested to see! Our Snuggle beds are designed to be on the floor - it has a deep hollow filled mattress allowing comfort on hard surfaces. We do however have customers who put their bed on the sofa. Best wishes, Laura

Posted 7 years ago

“Parcel force where supposed to delivered on the Friday as paid for but didn't receive to wed week after. The texture of the bed isn't very whippy friendly. One side should be softer so more cosy as with yr other designs. Jessie loves soft textured bedding and the mattress was to replace other bits of bedding which she had had from a puppy( It didn't matter about the side sections) also the filling looks lumpy which may be a concern when machine washing. I was expecting a bit better for the money that I have spent when there are other alternates out there.( I had bought her the velvet box bed and after two years has collapsed and lost any structure and will need to create a modification at the corners so it's not so floppy!) However it suits the purpose for winter in our cold kitchen”

Helpful Report

Posted 7 years ago

Charley Chau is rated 4.9 based on 1,758 reviews