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Charley Chau Reviews

4.9 Rating 1,566 Reviews
98 %
of reviewers recommend Charley Chau
Company Reviews Product Reviews
1,046
 Metrics Info
4.9
Based on 1,566 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
96%
Accurate And Undamaged Orders
99%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
5 out of 5
Returns & Refunds
Returns Process
Easy
Read Charley Chau Reviews

About Charley Chau:

Charley Chau makes beautiful bedding for dogs that look gorgeous in your home. An award-winning small British business, we focus on designing luxury dog beds and blankets that are cosy, stylish and practical, and made to perform over time. Comfort for our canine customers is paramount, as is styling for our human customers, and we design to a mantra of ‘machine washable everything’. We set out to make the most beautiful dog beds in the UK and we’re proud to say that we now have customers in over sixty countries around the world.

Visit Website

Phone:

0161 848 8702

Email:

marketing@charleychau.com

Location:

Unit F, The Courts, Kestrel Road`, Trafford Park
Manchester
M17 1SF

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Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Anonymous
Verified Buyer
“Charley Chau beds are simply the best - lovely quality material, great colours, hardwearing and long lasting. Our little rescue dog has a dishy bed and a snuggle bed and he loves them both. I have found them easy to clean and they look so nice - very pleased with all my purchases for him - thank you so much Charley Chau!”
Helpful Report
Posted 5 months ago
Thank you for the lovely review! I'm so glad your doglet loves his Snuggle Bed and Deeply Dishy Bed. Happy Snuggling xx Bests, Jenny
Posted 5 months ago
Anonymous
Verified Buyer
“A lovely bed, the Labrador has taken to it too 😁”
Helpful Report
Posted 5 months ago
Thank you so much for your 5 star rating of Charley Chau! We are so pleased to hear that your Labrador loves the new bed too!
Posted 5 months ago
Sarah P
Verified Buyer
“Beautifully made. I would like one to sleep in.”
Helpful Report
Posted 5 months ago
Hi Sarah, Thank you for your five star review! We receive a lot of requests for human-sized Snuggle Beds :-) Bests, Jenny
Posted 5 months ago
Wendy C
Verified Buyer
“Just bought our second Charley Chau Ducky Donut bed in a large for our new rescue GSP who arrives next week :) Our current GSP loves hers. She's had hers for around 3-4 years and it has lasted really well and still looks great. The machine washable covers are easy to remove for laundering. Well worth the initial investment - an end to having to replace beds every year or two.”
Helpful Report
Posted 5 months ago
HI Wendy, Thank you for your five-star review of Charley Chau! We are so glad to hear that you and your German Shorthair Pointer have enjoyed the Ducky Donut bed for a few year now, and that it's still going strong! We are delighted that you've decided to make the same purchase again, and hope that your new GSP will love their new Charley Chau as much as your current doglet. We truly appreciate your support and kind words! Bests, Jenny
Posted 5 months ago
Anonymous
Verified Buyer
“Hello Christine and Jenny, My new beddie arrived last week. Must congratulate you on the excellent quality and style, which matches our living room decor. It is versatile as we can turn it over and it becomes a mattress. But I love burrowing into it as well. It arrived in excellent condition due to the fact that it was double wrapped in polythene. woof Charlie (little golden cocker spaniel)”
Helpful Report
Posted 5 months ago
Thank you for your kind words about your new bed! I'm so pleased you love the quality, style and versatility of it. Your five star rating of Charley Chau is much appreciated and I am so happy that the bed arrived in perfect condition. It's great that it fits right in with your human's living room decor. Smooches to Charlie xx
Posted 5 months ago
Rohima B
Verified Buyer
“Gorgeous bed amazing quality and fab customer service.”
Helpful Report
Posted 5 months ago
Thanks for your 5 star rating, Rohima! We are delighted to hear that you're happy with your Charley Chau bed and customer service. Thank you for your support!
Posted 5 months ago
Sarah N
Verified Buyer
“Brilliant service and amazing quality. Lovely communication from Jenny too!”
Helpful Report
Posted 6 months ago
Thank you Sarah! We are delighted that you were pleased with your Charley Chau experience and appreciate you taking the time to share this 5 star review. It is so wonderful to hear that you were pleased with our service and quality, as well as enjoying the communication with me. We are thrilled that you are a loyal customer and thank you for your kind words. Bests, Jenny
Posted 5 months ago
Jacolyn M
Verified Buyer
“Third time purchasing from Charley Chau, lovely company to deal with, kept up to date on delivery. Highly recommend.”
Charley Chau 5 star review on 21st November 2023
Helpful Report
Posted 6 months ago
Thank you so much, Jacolyn, for your 5 star rating of Charley Chau and for your loyalty as a returning customer. It's always great to have you back as we appreciate your support. We're very pleased to hear that your delivery experience was up to your standard and that you found us a lovely company to deal with. Thank you again for your kind words - we really appreciate it! And thank you for the fab photo!
Posted 5 months ago
Dasha M
Verified Buyer
“great service!”
Helpful Report
Posted 6 months ago
Thank you so much, Dasha, for giving us a 5 star rating! We really appreciate your loyalty as a customer and love hearing that you had a great experience with our service! Thank you for being part of the Charley Chau family!
Posted 5 months ago
Ritchie H
Verified Buyer
“Fantastic service as always. We love their beds.”
Charley Chau 5 star review on 21st November 2023
Helpful Report
Posted 6 months ago
Hi Ritchie, Thank you and glad you love the Snuggle Beds. And thank you for the photo - love, love, love
Posted 5 months ago
Suzanne G
Verified Buyer
“Fantastic quality, my dog absolutely loves her new bed.”
Charley Chau 5 star review on 21st November 2023 Charley Chau 5 star review on 21st November 2023
Helpful Report
Posted 6 months ago
Hi Suzanne, Thank you for the lovely photo and I'm so glad the Snuggle Bed has been a success! Bests, Jenny
Posted 5 months ago
Isabella P
Verified Buyer
“Wonderful product. Great material, extremely comfortable. My dachshund loves it very much and it is very elegant matching the rest of the furniture of the house.”
Helpful Report
Posted 6 months ago
Hi Isabella, Thank you for taking the time to leave your review and I'm so glad you and your Dachshund are happy with your Charley Chau bed! Bests, Jenny
Posted 5 months ago
Kirstie S
Verified Buyer
“Charley Chau’s Snuggle beds are perfect for our Italian Greyhounds: cosy, stylish and practical.”
Charley Chau 5 star review on 14th November 2023
Helpful Report
Posted 6 months ago
Hi Kirstie, Thank you for the lovely photo! Bests, Jenny
Posted 5 months ago
Carol Y
Verified Buyer
“Ordered this blanket for my Daisy. It is absolutely lovely and she loves cuddling up on it.”
Helpful Report
Posted 6 months ago
Olin R
Verified Buyer
“The Snuggle Beds are the best thing ever happen for our two Whippets”
Charley Chau 5 star review on 11th November 2023
Helpful Report
Posted 6 months ago
Aww, thank you so much Olin! And big smooches to your Whippets xx Bests, Jenny
Posted 5 months ago
Max D
Verified Buyer
“Excellent service from this Company and a lovely product. New dog (being re-homed) took to the bed within a few hours and loves it. Perfect for burrowing type dogs such as IGGY and WIGGY (ours).”
Helpful Report
Posted 6 months ago
We love hearing that the dogs took to the bed within a few hours and we are thrilled that it's a perfect fit for your IG. Thank you for your kind words about our service and product, it's greatly appreciated.
Posted 6 months ago
Boyd V
Verified Buyer
“Lovely quality and colours even nicer than on the site - service great too!”
Helpful Report
Posted 6 months ago
Thank you so much!
Posted 6 months ago
Heather W
Verified Buyer
“Excellent quality dog bed (Snuggle Bed) and very polite customer service. Shipping from UK to Mexico was seamless.”
Helpful Report
Posted 6 months ago
Hi Heather, Thank you for taking the time to leave your review and I'm glad everything arrived without a hitch! Bests, Jenny
Posted 6 months ago
Barbara C
Verified Buyer
“My bed arrived quickly and well-packaged. Good service.”
Charley Chau 5 star review on 27th October 2023
Helpful Report
Posted 6 months ago
Hi Barbara, It looks like the Snuggle Bed has been a success! Thank you for ordering with Charley Chau. Best wishes, Jenny
Posted 6 months ago
Anonymous
Verified Buyer
“Excellent service and quality products.”
Helpful Report
Posted 6 months ago
Thank you so much!
Posted 6 months ago
Charley Chau is rated 4.9 based on 1,566 reviews
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