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Charles Clinkard Reviews

4.8 Rating 45,361 Reviews
96 %
of reviewers recommend Charles Clinkard
Company Reviews Product Reviews
40,469
 Metrics Info
4.8
Based on 45,361 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
96%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Returns & Refunds
Refunds Process
Very Easy
Returns Process
Easy
Read Charles Clinkard Reviews
Visit Website

Phone:

0345 241 7742

Email:

help@clinkard.co.uk

Location:

Eveline House, Cannon Park Way, Middlesbrough
Middlesbrough
TS2 1AX

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5
Verified Buyer
Anonymous
Verified Buyer
“Ordered my shoes on a Friday and they arrived on Tuesday morning at 10.30, cannot fault the service”
Charles Clinkard 5 star review on 27th April 2018
Helpful Report
Posted 6 years ago
5
K Szydlo
K Szydlo
Verified Buyer
“Fantastic service!”
Charles Clinkard 5 star review on 8th February 2018
Helpful Report
Posted 6 years ago
5
T Eichenstein
T Eichenstein
Verified Buyer
“The shop was very convenient to buy from. The product arrived very fast and in a great condition.”
Charles Clinkard 5 star review on 4th February 2018
Helpful Report
Posted 6 years ago
5
C Scott
C Scott
Verified Buyer
“The assistants were all very happy, smiling and more than happy to help. Time wasn’t a problem either as I wanted advice when trying on my boots. My return was straight forward and reordering was easy. Would recommend Charles Clinkard to anyone.”
Charles Clinkard 5 star review on 12th December 2017
Helpful Report
Posted 6 years ago
5
J Johns
J Johns
Verified Buyer
“The whole shopping experience”
Charles Clinkard 5 star review on 12th December 2017
Helpful Report
Posted 6 years ago
5
F Selway
F Selway
Verified Buyer
“On line shopping was easy & the product arrived promptly & was as described. I ordered the sandals in red (only colour in my sze) only colour in picture was brown so was a bit concerned as the red picture was missing. But I love them + so comfy.”
Charles Clinkard 5 star review on 12th September 2017
Helpful Report
Posted 6 years ago
5
J S Hamilton
J S Hamilton
Verified Buyer
“I was able to reorder 2nd pair of stylish sandals this summer without having to go into town”
Charles Clinkard 5 star review on 18th August 2017
Helpful Report
Posted 6 years ago
5
J Kettle
J Kettle
Verified Buyer
“Brillant service. I was very impress with the way my order was executed. My query was answered in 24 hr and I was contacted 24hr before delivery informing me that I would be contacted next morning and given an delivery slot.Courier where bang on time with my delivery. Very professional service all the way round. And the best bit great Yokono sandals.”
Charles Clinkard 5 star review on 16th August 2017
Helpful Report
Posted 6 years ago
5
A Pearce
A Pearce
Verified Buyer
“Found this site by complete accident from a recommendation on Instagram!!!!! So,so pleased to find the startrite buckle shoes I've been after for a long time in the right size and for half the normal price!!!!”
Charles Clinkard 5 star review on 13th July 2017
Helpful Report
Posted 6 years ago
5
N Jones
N Jones
Verified Buyer
“Super quick delivery and the complimentary little Easter egg that was enclosed in my sons Disney vans was a lovely touch. Great customer service and have recommended you to many people. Will definitely be buying again x”
Charles Clinkard 5 star review on 18th April 2017
Helpful Report
Posted 7 years ago
Thank you for your lovely review and also for letting your friends know about us, We are thrilled that you are happy with our customer service. With regards, Janice Ruddock
Posted 7 years ago
5
A Willgoose
A Willgoose
Verified Buyer
“My Granddaughter is happy with her gift ....converse boots Ordered online in store and arrived earlier than expected Excellent service from Meadowhall store, thank you ladies”
Charles Clinkard 5 star review on 3rd April 2017
Helpful Report
Posted 7 years ago
5
Verified Buyer
Anonymous
Verified Buyer
“Wellies came on time as promised.”
Charles Clinkard 5 star review on 28th March 2017
Helpful Report
Posted 7 years ago
5
R Sutherland
R Sutherland
Verified Buyer
“Great service! Fast shipping I would highly recommend!”
Charles Clinkard 5 star review on 16th March 2017
Helpful Report
Posted 7 years ago
5
T Demers
T Demers
Verified Buyer
“Very helpful staff. Good choice of classy and beautiful shoes.”
Charles Clinkard 5 star review on 13th March 2017 Charles Clinkard 5 star review on 13th March 2017
Helpful Report
Posted 7 years ago
Hello, Thankyou for your feedback. The classic Peter Kaiser court shoe is a must for every occasion and can be worn up for an evening out or as a work shoe. Its lovely to hear you are enjoying your recent purchase and I will pass on your kind remarks to the team. If we can assist further please do not hesitate to get in touch. Kind Regards Nicola-Customer Services
Posted 7 years ago
4
C Cabrera Regalado
C Cabrera Regalado
Verified Buyer
“The delivery took about 4 days, quality is good and everything was straightforward so definitely will be shopping again”
Charles Clinkard 4 star review on 9th February 2017
Helpful Report
Posted 7 years ago
4
M White
M White
Verified Buyer
“They are very helpful & reliable”
Charles Clinkard 4 star review on 6th February 2017
Helpful Report
Posted 7 years ago
1
Verified Buyer
Anonymous
Verified Buyer
“LACK OF RESPONSE TO MY QUERY DESPITE CHASERS, RECEIVED AN OVERPRICED SUB STANDARD PRODUCT WHICH WILL BE RETURNED. WILL NEVER BUY FROM THIS RETAILER AGAIN”
Charles Clinkard 1 star review on 20th January 2017 Charles Clinkard 1 star review on 20th January 2017
Helpful Report
Posted 7 years ago
Thank you for your review. We are sorry to hear that you have received an item that you feel is overpriced and sub standard. I have checked your order and our emails and I cannot find any correspondence from you so I also apologise that you have not had a reply or response from us but we have not received your complaint. I have tried calling you and left a voice mail, we ask that you might call us on 0345 241 7742 (only a local rate charge) so that we can discuss this with you. With regards, Janice Ruddock - Customer services. If you could call us on 0345 241 7742
Posted 7 years ago
5
Verified Buyer
Anonymous
Verified Buyer
“Very good service. Babies shoes arrived well packaged, perfect as described. Thank you.”
Charles Clinkard 5 star review on 17th January 2017
Helpful Report
Posted 7 years ago
5
Verified Buyer
Anonymous
Verified Buyer
“Great purchase, I'd been hunting for them. Soldout everywhere else.”
Charles Clinkard 5 star review on 11th January 2017
Helpful Report
Posted 7 years ago
5
G Edgar
G Edgar
Verified Buyer
“Always wonderful range.super websites and staff.products always quality and available in sizes I need.delivery is on time and you are kept informed.brill service”
Charles Clinkard 5 star review on 9th September 2016
Helpful Report
Posted 7 years ago
5
C Jefferson
C Jefferson
Verified Buyer
“I searched everywhere for any Clarks summer shoe for my daughter: two Clarks stores, John Lewis, John Lewis online, Clarks online & Google and you were the only retailer who had the size I needed in stock. Once ordered they arrived swiftly and were packaged well.”
Charles Clinkard 5 star review on 8th September 2016
Helpful Report
Posted 7 years ago
2
Verified Buyer
Anonymous
Verified Buyer
“The shoes had a black mark on them when they arrived”
Charles Clinkard 2 star review on 7th September 2016
Helpful Report
Posted 7 years ago
Hello, Thank you for your message. All products should be quality checked before they are dispatched, I would like to apologise that on this occasion this does not seem to have happened. We can send a prepaid label for you to return your shoes and upon receipt we can process an exchange for you. Please let us know if you would like a prepaid label sending. Kind Regards, Demi Bandeira Customer Services
Posted 7 years ago
5
T Simpson
T Simpson
Verified Buyer
“Bought a pair of black sandals at the Kirkcaldy store. Liked the style and comfort so much that I bought the goldie/ taupe colour too. On line. Very pleased with products and delivery / staff service.”
Charles Clinkard 5 star review on 3rd August 2016
Helpful Report
Posted 7 years ago
5
H Francks
H Francks
Verified Buyer
“I've been very pleased with the service from Charles Clinkard. The website is user friendly and easy to navigate. The option to be able to collect shoes from a location near to me was very useful and saved the postage cost. I was going to be away at the time the shoes arrived and emailed Charles Clinkard to ask if they could delay despatching them until a specific day on the following week which they did and they arrived in perfect time for me to collect on my return from holiday. Very impressed thank you.”
Charles Clinkard 5 star review on 28th July 2016
Helpful Report
Posted 7 years ago
Hello, Thank you for taking the time to leave this feedback. I am very pleased to hear you are happy with the service provided. I hope you will continue to shop with us in future. Kind regards, Rosie, Customer Services.
Posted 7 years ago
4
W Smith
W Smith
Verified Buyer
“I initially bought some Loakes Brogues from a store in York. I declined the pair in York because they had a mark on them. However I agreed to pay and have another pair sent to my home. When they arrived they looked warn and the box was sellotape together. I also felt these were a tighter fit. I emailed my disappointment and was contacted by Rosie at the Middlesbrough head branch. She arranged for another pair to be sent and these were fine. Rosie also called me back a few days later to check everything was ok. So I was initially disappointed with Charles Clinkard but now I am the opposite and am very pleased. You have very good staff at your Middlesbrough branch !”
Charles Clinkard 4 star review on 15th July 2016
Helpful Report
Posted 7 years ago
Hello William, Thank you for your feedback. I am aware of the problem you have had and can only apologise about your initial experience - which I must say is far removed from the normal customer experience our customers enjoy. Please be advised that we have acted upon your initial contact with us, regarding the first pair of Loakes received, and your comments have been followed up with the member of dispatch who sent your parcel out. We pride ourselves on the high quality of the items we dispatch, so your experience is all the more disappointing for this reason. I am pleased to see we have managed to turn the situation around however, and I will make sure to pass your kind words onto Rosie, who I know will be pleased to receive them. if we can offer you any further assistance in the future, please don't hesitate to get back in touch with us. Kind regards Sam Customer Services Manager
Posted 7 years ago
5
C White
C White
Verified Buyer
“I was looking for a particular pair of shoes, that were no longer available in any stores, I was delighted to find them on this website. The site is very easy to use, the descriptions are extremely detailed and the ordering process simple. Delivery was prompt and the shoes arrived in perfect condition. I will definitely use this site again.”
Charles Clinkard 5 star review on 15th July 2016
Helpful Report
Posted 7 years ago
5
T Bacon
T Bacon
Verified Buyer
“Really quick service and kept informed of my order up till delivery - Really happy with purchase - my 9 year old loves them!”
Charles Clinkard 5 star review on 14th July 2016
Helpful Report
Posted 7 years ago
2
C Benton
C Benton
Verified Buyer
“Found the shoes and bag I liked but had trouble getting them as always out of stock eventually found them in stock only to find them very small fitting sent them back for bigger size to them been out of stock too so still without the shoes and bag I started trying to buy 6 weeks ago don't like the fact of paying money to send items back and be paying for something you havnt even got”
Charles Clinkard 2 star review on 3rd July 2016
Helpful Report
Posted 7 years ago
Hello, Thank you for your message. I am sorry the shoes didn't fit and we were out of stock in the next size up. Whilst we do, wherever possible, aim to maintain an accurate stock reflection on our website, on this occasion, demand had outstripped supply. With regards to returns, as you have suggested, you do pay to return items although you can send them via Collect + for as little as £4.09 or return them to one of our shops, your closest being 6 miles away in Dalton Park. Just for future reference also, we do not charge your account unless we know for definite we have the stock. I hope the above information helps and you have not been put off shopping with us in future. Kind regards, Rosie, Customer Services.
Posted 7 years ago
5
S Whalley
S Whalley
Verified Buyer
“Came upon this site searching for converse at a discounted price than elsewhere. I did! I ordered and was very happy so decided to look again when searching for my little girls first shoes. Again these were the cheapest around and not only do you get your items at a cheaper price, the service is brilliant. Never any hiccups. Delivery time is kept to and the items arrive in expected condition and quality. This is my first go to site now.”
Charles Clinkard 5 star review on 29th June 2016
Helpful Report
Posted 7 years ago
3
C Small
C Small
Verified Buyer
“The delivery was very slow, over a week. My son was very happy with his new shoes when they finally arrived though!”
Charles Clinkard 3 star review on 3rd June 2016
Helpful Report
Posted 7 years ago
Hello, Thank you for your message. I will contact you shortly to discuss this further. Kind regards, Rosie, Customer Services.
Posted 7 years ago
Charles Clinkard is rated 4.8 based on 45,361 reviews
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