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Cello Reviews

4.4 Rating 93 Reviews
84 %
of reviewers recommend Cello
Excellent customer service. Polite and friendly
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Posted 3 weeks ago
Build quality seems pretty good and does the job well. Only problem is it doesn't look very good
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Posted 1 month ago
I have had no issues with Cello and I would definatley order again
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Posted 2 months ago
Thanks, Jan! 😊 We really appreciate your kind wordsβ€”glad everything’s been smooth, and we look forward to your next order! πŸ’–
Posted 1 month ago
excellent service , excellent product, just what i wished to buy. thankyou so much . well done.x
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Posted 2 months ago
Thanks so much, Wanita! 😊 We're thrilled everything was just what you were looking for πŸ’–πŸ‘
Posted 2 months ago
Excellent service very pleased with the quick delivery and product
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Posted 4 months ago
Thanks so much, Lorraine! 😊 We're delighted you’re happy with the product and speedy deliveryβ€”your kind words mean a lot! πŸ’–πŸ“¦
Posted 2 months ago
Exactly the product I required and delivered promptly.
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Posted 5 months ago
Thanks, Thomas! 😊 We're glad you got exactly what you neededβ€”and right on time! πŸššβœ…
Posted 2 months ago
Unfortunately it does not meet my expectations. The scent from two of different Cello purchases does not give off strong scents matching my previous type of wax melt which has been discontinued. I find after one or two uses, it has to be replaced which is expensive in the long run.
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Posted 5 months ago
Thank you for your honest feedback. We're sorry to hear the scent strength didn’t meet your expectations. We truly appreciate your comments and will pass them along to our product teamβ€”it helps us improve. If you'd like help finding something more suitable, we’re happy to assist! πŸ’¬πŸ•―οΈ
Posted 2 months ago
Very nice lamp, first one arrived smashed by a courier, but after a phone call a second lamp arrived delivered on a Sunday by Royal Mail.
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Posted 5 months ago
Thanks, Joanne! πŸ’‘πŸ˜Š We're so glad you love the lamp and that we could get a replacement to you quickly. Sorry again about the first oneβ€”glad it all worked out in the end! πŸ“¦πŸ’–
Posted 2 months ago
Works great but even a fully charged battery doesn’t last long before going flat
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Posted 6 months ago
Thanks for your feedback, Suzanne! πŸ”‹ We're glad it works well, but we're sorry to hear about the battery life. We'll pass this on to the teamβ€”really appreciate you letting us know! 😊
Posted 2 months ago
My friend loved it Christmas gift 🎁
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Posted 6 months ago
Thanks, Anne! πŸŽπŸ’– We're so happy your friend loved their Christmas gift πŸŽ„πŸ˜Š
Posted 2 months ago
Amazing Fragrances you can create Thanks
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Posted 6 months ago
Thanks so much, Andy! 😊
Posted 2 months ago
Previously bought cello owl light Dome...wife loved it so much but needed another one to balance out the sideboard...so had to buy another....now very happy wife.
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Posted 7 months ago
Thank you, Vaughan! πŸ¦‰βœ¨ We're so glad the Cello Owl Light Dome brought balance and happiness to your homeβ€”and your wife! πŸ‘πŸ’–
Posted 6 months ago
Item received as described, prompt delivery too. Many thanks!
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Posted 8 months ago
Thank you so much! 😊 We're glad you’re happy with the item and speedy delivery. 🚚✨
Posted 6 months ago
I have had one for a long time saw this one and thought it would be a lovely gift
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Posted 8 months ago
Thank you, Jeanette! 🌟 We're thrilled you thought it would make such a lovely gift. 🎁😊
Posted 6 months ago
Brilliant customer service thank you .
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Posted 8 months ago
Thanks so much, Sharon! 😊 We're thrilled to hear you had a great experience with our customer service! If you ever need anything else, just give us a shout! ✨🧑
Posted 8 months ago
I also ha tas a base which is very slippery on a table, hence dangerous if the hot wax melt fell onto the carpet or floor if it was pulled, by a cat for example. Otherwise all the products I have had are of good quality and well packed with very qucik deliverhe length. It also hve the ultrasonic diffuser in INFINITY which I love, so beautiful. I did ty one of the electric wax melts in the BUTTERFLY but had to return it as the plug cable is far too short and could not reach a plug socket with the length of cable proved wiht the plug. I would buy another one if the cable was at least twice the length. Otherwise all products seem well made and good value for moeny, well packed and good delivery.
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Posted 8 months ago
Thank you for your detailed feedback! 😊 We’re so pleased to hear you’re enjoying most of our products, especially the ultrasonic diffuser in INFINITY – it’s such a beautiful piece! ✨ We also appreciate your comments about the slippery base and the short cable on the wax melt – we’ll definitely take this on board for improvements. Safety and convenience are important to us, and we’ll consider longer cables in future designs. Thank you for your continued support, and we hope to continue delivering great products to you! 🧑
Posted 8 months ago
Gorgeous light. Delighted with it. Quick service.
Cello 5 star review on 16th October 2024
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Posted 9 months ago
Thank you so much, Pamela! 😊 We're thrilled to hear you're delighted with your light and service! ✨ And the picture is lovely – it really shows off the glow! πŸ’‘πŸ§‘ We appreciate you sharing it with us!
Posted 8 months ago
Fantastic ,everyone commenting how lovely my house smells 😍
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Posted 9 months ago
Thanks so much, Jolanta! 😍 We're so happy to hear that your home is smelling lovely – that's the best compliment! 🌸✨ Enjoy the beautiful scents and thanks for sharing!
Posted 8 months ago
What a find.! I stumbled accross Cello on QVC and I loved my wax melt infuser so much I bought 2 more in case it ever breaks.! I've had some dealings with the customer support team an they are every bit as good as their products.
Cello 5 star review on 13th October 2024
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Posted 9 months ago
Thank you so much for the lovely feedback! 😊 We’re thrilled to hear you’re enjoying your wax melt burner – having a couple of backups is always a great idea! And we’re so pleased to know our customer support team has been helpful. Your picture is gorgeous – we love seeing our products in your home! βœ¨πŸ•―οΈ Thanks for sharing and for your support! πŸ’›
Posted 8 months ago
Love it, smells divine
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Posted 9 months ago
Thank you, Yvette! 😊
Posted 8 months ago
Cello is rated 4.4 based on 93 reviews