Thanks so much, Sharon! 😊 We're thrilled to hear you had a great experience with our customer service! If you ever need anything else, just give us a shout! ✨🧡
“I also ha tas a base which is very slippery on a table, hence dangerous if the hot wax melt fell onto the carpet or floor if it was pulled, by a cat for example.
Otherwise all the products I have had are of good quality and well packed with very qucik deliverhe length. It also hve the ultrasonic diffuser in INFINITY which I love, so beautiful. I did ty one of the electric wax melts in the BUTTERFLY but had to return it as the plug cable is far too short and could not reach a plug socket with the length of cable proved wiht the plug. I would buy another one if the cable was at least twice the length. Otherwise all products seem well made and good value for moeny, well packed and good delivery.”
Thank you for your detailed feedback! 😊 We’re so pleased to hear you’re enjoying most of our products, especially the ultrasonic diffuser in INFINITY – it’s such a beautiful piece! ✨
We also appreciate your comments about the slippery base and the short cable on the wax melt – we’ll definitely take this on board for improvements. Safety and convenience are important to us, and we’ll consider longer cables in future designs.
Thank you for your continued support, and we hope to continue delivering great products to you! 🧡
Thank you so much, Pamela! 😊 We're thrilled to hear you're delighted with your light and service! ✨ And the picture is lovely – it really shows off the glow! 💡🧡 We appreciate you sharing it with us!
Thanks so much, Jolanta! 😍 We're so happy to hear that your home is smelling lovely – that's the best compliment! 🌸✨ Enjoy the beautiful scents and thanks for sharing!
“What a find.! I stumbled accross Cello on QVC and I loved my wax melt infuser so much I bought 2 more in case it ever breaks.! I've had some dealings with the customer support team an they are every bit as good as their products.”
Thank you so much for the lovely feedback! 😊 We’re thrilled to hear you’re enjoying your wax melt burner – having a couple of backups is always a great idea! And we’re so pleased to know our customer support team has been helpful. Your picture is gorgeous – we love seeing our products in your home! ✨🕯️ Thanks for sharing and for your support! 💛
hank you, Mr. Catherall! 😊 We're so happy to hear you're delighted with your salt lamp! ✨ We appreciate your feedback on the quick delivery and packaging. Enjoy the glow! 🧡
“I bought the skull electric burner for my daughter in law for Christmas. I opened the box to have a look at it and iam delight with it. It's bigger than I thought it would be but delighted. It's stunning and my daughter in law with love it.”
Thank you, Catherine! 😊 We're so glad you’re delighted with the skull electric burner – it's always great when a gift exceeds expectations! 🎁 We’re sure your daughter-in-law will love it too. ✨🖤
Thank you, Alice! 😊 We're thrilled to hear you're enjoying the oils – they really do last and make the perfect addition to any diffuser! 🌿✨ We appreciate your feedback!
“Very disappointed. The wax doesn't melt, the bulb isn't powerful enough or too far away from the wax tray, and so it's useless. There's no aroma. I wish I could return it but I didn't keep the box that it came in. It's such a pity because it is a nice design and is nice as a little lamp. Although the design grooves in the wax tray is another design flaw as wax gets stuck in it. Badly designed.”
“Love love love Cello. The mixing fragrances for their diffusers are amazing and I have had many comments from friends and family as to how nice my house smells”
