“Unfortunately it does not meet my expectations. The scent from two of different Cello purchases does not give off strong scents matching my previous type of wax melt which has been discontinued. I find after one or two uses, it has to be replaced which is expensive in the long run.”
Thank you for your honest feedback. We're sorry to hear the scent strength didn’t meet your expectations. We truly appreciate your comments and will pass them along to our product team—it helps us improve. If you'd like help finding something more suitable, we’re happy to assist! 💬🕯️
Thanks, Joanne! 💡😊 We're so glad you love the lamp and that we could get a replacement to you quickly. Sorry again about the first one—glad it all worked out in the end! 📦💖
Thanks for your feedback, Suzanne! 🔋 We're glad it works well, but we're sorry to hear about the battery life. We'll pass this on to the team—really appreciate you letting us know! 😊
“Previously bought cello owl light Dome...wife loved it so much but needed another one to balance out the sideboard...so had to buy another....now very happy wife.”
Thanks so much, Sharon! 😊 We're thrilled to hear you had a great experience with our customer service! If you ever need anything else, just give us a shout! ✨🧡
“I also ha tas a base which is very slippery on a table, hence dangerous if the hot wax melt fell onto the carpet or floor if it was pulled, by a cat for example.
Otherwise all the products I have had are of good quality and well packed with very qucik deliverhe length. It also hve the ultrasonic diffuser in INFINITY which I love, so beautiful. I did ty one of the electric wax melts in the BUTTERFLY but had to return it as the plug cable is far too short and could not reach a plug socket with the length of cable proved wiht the plug. I would buy another one if the cable was at least twice the length. Otherwise all products seem well made and good value for moeny, well packed and good delivery.”
Thank you for your detailed feedback! 😊 We’re so pleased to hear you’re enjoying most of our products, especially the ultrasonic diffuser in INFINITY – it’s such a beautiful piece! ✨
We also appreciate your comments about the slippery base and the short cable on the wax melt – we’ll definitely take this on board for improvements. Safety and convenience are important to us, and we’ll consider longer cables in future designs.
Thank you for your continued support, and we hope to continue delivering great products to you! 🧡
Thank you so much, Pamela! 😊 We're thrilled to hear you're delighted with your light and service! ✨ And the picture is lovely – it really shows off the glow! 💡🧡 We appreciate you sharing it with us!
Thanks so much, Jolanta! 😍 We're so happy to hear that your home is smelling lovely – that's the best compliment! 🌸✨ Enjoy the beautiful scents and thanks for sharing!
“What a find.! I stumbled accross Cello on QVC and I loved my wax melt infuser so much I bought 2 more in case it ever breaks.! I've had some dealings with the customer support team an they are every bit as good as their products.”
Thank you so much for the lovely feedback! 😊 We’re thrilled to hear you’re enjoying your wax melt burner – having a couple of backups is always a great idea! And we’re so pleased to know our customer support team has been helpful. Your picture is gorgeous – we love seeing our products in your home! ✨🕯️ Thanks for sharing and for your support! 💛
