“I already had a cello wax burner my son had bought me a couple of years ago so when I seen the smaller one that just plugs in with no trailing flex I bought one for me and one for my friend love it I can place it where ever I want without looking for somewhere to stand it”
“I love the wood sage and sea salt fragrance and have been waiting for the large difusser to come back in stock. The customer service are exceptional so would definitely recommend this brand.”
“I purchased a repeat order of a diffuser following many compliments. The payment went through and I had an email confirming order and then another saying it was dispatched. However I was confused when tracking my delivery as it had information relating to my previous order and when I queried this, by coincidence I had an email cancelling my order due to no stock???? Not very good customer service, no explanation on how something can be dispatched but also be out of stock.”
“My wife was given the porcelain burner as a present so bought scented candles to go with it for Mother’s Day. Lovely fragrances. Good email communication and quick delivery.”
“My initial order took 10 days to even be dispatched and arrived broken having being packed in a lightly padded envelope, a replacement was shipped fairly quickly and arrived heavily packaged. The replacement was hassle free which i appreciated (i did supply a photo).”
Thank you for your review.
We're very sorry that your original order arrived damaged and appreciate how disappointing that must have been. Following feedback such as yours, we have been reviewing and improving our packaging processes to help prevent items being damaged in transit.
We're pleased that we were able to resolve the issue quickly and that the replacement arrived safely. Thank you for providing the photo, which helped us process the replacement as quickly as possible.
We appreciate your feedback and your patience throughout the process.
Kind regards,
Collectables Support
“The tea light dome was beautiful but can’t review the scent cup trio as the didn’t come and this close to Christmas didn’t have to to chase it up just had to source my own from else where.”
“Bought this as a gift, as I’d received a lamp as a gift a couple of years ago. It adds such a nice glow to the room, and everyone comments on it - as I did once person who bought mine! Was easy to order online (it’s available in some garden centres but a bit more pricey!).”
