“My initial order took 10 days to even be dispatched and arrived broken having being packed in a lightly padded envelope, a replacement was shipped fairly quickly and arrived heavily packaged. The replacement was hassle free which i appreciated (i did supply a photo).”
Thank you for your review.
We're very sorry that your original order arrived damaged and appreciate how disappointing that must have been. Following feedback such as yours, we have been reviewing and improving our packaging processes to help prevent items being damaged in transit.
We're pleased that we were able to resolve the issue quickly and that the replacement arrived safely. Thank you for providing the photo, which helped us process the replacement as quickly as possible.
We appreciate your feedback and your patience throughout the process.
Kind regards,
Collectables Support
Thanks for your feedback, Suzanne! 🔋 We're glad it works well, but we're sorry to hear about the battery life. We'll pass this on to the team—really appreciate you letting us know! 😊
“My sister brought this beautiful lamp which is also has a wax melt in the middle I did purchase the cello wax melts in berry burst and summer berry i must say i was a bit disappointed as they don't smell very strong found i was changing the melt eveyday but the light is so beautiful with the pattern on”
“These items thats the Diffuser and all its components Do work, but the quality of some Defusers is close to un-usable - Shops dont (so far) hold things like filters. I also have a Locomotive diffuser and the water case soon cracked to leaked, So overall Not Good.”
