CAD Software Direct Reviews

Name: CAD Software Direct
Rating: 4.86

4.9 Rating 253 Reviews

100 %

of reviewers recommend CAD Software Direct

Company Reviews

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4.9

Based on 253 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email

About CAD Software Direct:

Independent providers of a wide range of 3D software and hardware.

62 North Hill
Colchester
CO1 1PX

Visit Website

Phone:

01206804984

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I paid money. The company tells me they can't sell the Vectorworks to me. The company do refund promptly. However I lose my time and my opportunity to buy the software from the other person who has a copy ready to sell. Now I am left with no software and I don't know what to do. Be aware when you buy from them.”

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“Alex was very helpful getting back to me with my queries. Even did research on his own time got back to me with solutions. Thank you so much ☺️”

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“The support I received today was excellent. I had experienced problems with my SU Podium plugin which I was unable to resolve myself. Alex worked through the problem with me to reach a successful conclusion.”

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“Quick and easy”

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“Helpful staff made it a simple process. Thank you”

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“The guys are very professional and knowledgeable with these programs and were very helpful also very polite. I will use them in future, thank you for such great service.”

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“CAD Software Direct are friendly and helpful giving an excellent support service. They are very fast to respond with easy to understand instructions to help you resolve your problem. I have no hesitation in recommending them.”

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“perfect everything went well no issues”

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“Having had several friendly and very helpful telephone conversations with members of the CAD Software Direct team, I purchased a CAD software package on line. Everything arrived promptly via informative emails and the software has been downloaded. Now, of course, I have to learn how to use it .....”

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“Friendly, accurate response to all enquiries. Good service all round.”

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“Very easy process, very helpful staff in dealing with any queries.”

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“Great product and customer service also excellent - had a quick query to get the programme working which was resolved quickly over the telephone..”

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“Great - what I needed good price and helpful”

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“All very simple and easy. Purchased and installed in less than 1hr. Recommended.”

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“My problem was with a 2016 perpetual Sketchup Licence which is no longer the licencing model and only for an outdated version, has since been chaned to a different format, and a borken PC. Responded to every email in hours, no trying to upsell things or forwaring me to other people. Very professional service and excelent support for something I bought years ago. I paid for it and they made sure it still worked for me.”

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“Rapidly Responsive, Knowlegable, Willing to spend time to help solve problems. Many thanks Dave”

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“Fantastic on the phone, really helpful and took the time to explain things to me until I understood. Very happy with the price and everything was very efficient and helpful. What more can you ask for? I do appreciate that this company has no allegiance to any particular software and so can give their honest opinion which I value.”

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“Easy, efficient and friendly”

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“good service”

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“Poor service, licencing still not resolved. Requested call back to discuss and failed to do so.”

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We're very sorry that our support fell short on this occasion. Unfortunately, it seemed that we couldn't recover from the incorrect licensing information that another reseller provided before you purchased with us and this seems to have led to some confusion and anger. We acknowledge that our responses could have been faster, so our apologies for this. Unfortunately, when software vendors are located in different time zones it isn't always possible to action licensing changes quickly. We did work to secure the licensing changes you requested as a priority, despite the time difference. We have had internal discussions about why you didn't receive a callback when requested (although you did receive an email reply and request for further information within the hour) and the hesitancy may have been down to the way you had spoken to our staff in previous phone conversations. We worked with the software vendor to ensure that they would extend the licence temporarily - even after we refunded you - to ensure no disruption whilst you re-purchased from another reseller, as you requested.

CAD Software Direct is rated 4.9 based on 253 reviews