“Beanie was far too small for the recipients head- returned as requested. Tracked delivery of return and it was received by Burrows and Hare on 2 Jan. However still no refund received to date on 6 Jan- not impressed.”
“I was disappointed to find that the returns policy of only 14 days applied even for goods purchased during the black Friday sale, most commonly for Christmas gifts. The trousers I got in November don’t fit the recipient but it’s now too late to return them, forcing me to seek ways to resell them for much less than the hefty price I paid. Will not be purchasing again.”
“Customer service poor.
No communication that my order would not be honoured (xmas gift). Then nonresponse to numerous communications via email “shop”.
No one answered the customer service helpline on several occasions.
Fell very short of what I would expect.”
“My in shop experience is always very good. Unfortunately I had to order some trousers online as the Marlow shop was out of stock. The trousers have still not arrived - any help would be much appreciated.”
“Shirt was too small for this American. Needed a size two sizes up. Tried returning it but the shipping would have been more than the shirt was worth. Contacted customer service with no response.”
“I ordered a cord blazer, but got a cord work coat, and one of the buttons on the jeans came off in my hand (see photo below). I am working with Daisy to get matters resolved.”
“I have returned the item as there is no indication in the website images of the black and white chequered lining - a very distinctive feature which would be part of anyone's purchase decision and unfortunately not something I like.”
