Bryan S Ryan Reviews

Name: Bryan S Ryan
Rating: 4.79

4.8 Rating 227 Reviews

96 %

of reviewers recommend Bryan S Ryan

Company Reviews

Metrics

Info

4.8

Based on 227 reviews


Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Telephone, Email

Visit Website

Phone:

+353 1 404 7900

Email:

info@bryansryan.ie

Location:

Main Road, Tallaght, Dublin 24

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Waiting all day for order to arrive ... it never came . Can’t afford to wait all day here tomorrow so they should use an post for small orders. When told an order will arrive on a certain day I expect it to. Disappointed about that.”

Helpful Report

Posted 5 years ago

Hi Julie, We would like to apologies for the inconvenience this has caused. We use a third party courier service for our deliveries. Unfortunately they did not fulfill the delivery on that day. Again we would like to apologies for the delay in the delivery. Best Regards, Bryan S Ryan

Posted 5 years ago

“Unfortunately I purchased an expensive box of file folders, but did not receive a VAT invoice. This VAT invoice was important, and the price was exceptionally high - I felt. Why are VAT invoices not automatic ?”

Helpful Report

Posted 5 years ago

Hi Dan, Apologies as you should have been sent a VAT invoice. One of the team has emailed you directly. Apologies for the inconvenience caused. Best Regards, Bryan S Ryan

Posted 5 years ago

“Hi -thank you for the opportunity to leave some feedback. my online ordering was efficient and easy. We phoned a couple of days later and were told that the item would have to be ordered in and therefore not available for two weeks. I don't remember seeing this possibility online but that may have been my oversight. Unfortunately when the item did arrive - the desk fitted into the space but was too wide. I don't think the width was actually on the web page (and Diane couldn't find it when I called to return it). This wasn't a problem but it might be useful to include the width as I had assumed from the picture that it was narrower. When I checked the web page re; returns policy - much to my surprise - I noted that there was of course full refund and also "free collection" which I had not expected. I called and spoke to Diane who was pretty sure that I would have to pay for collection - I did read out the web page to her and left it with her. I also suggested that I would be happy to take a smaller desk if she could recommend one instead. She did not call me back again on either matter. One week later -the desk was collected and I did not have to pay which was much appreciated. However, I noted that 3 days later, the money had still not returned to my account. I had to make 3 subsequent calls to have this done and spoke to three different people. I note it has finally been returned in the past 24 hours. So, overall not a bad experience but I felt that aftersales service was very poor. I am now planning to buy the replacement desk from somebody else. (We also phoned Diann twice to see if we could get a rough idea when the courier might arrive with the delivery - ie at least which day if not morning or afternoon - but she was unable to give us any idea at all! this is not my experience with other companies) Hope this feedback is of some use to you Geraldine”

Helpful Report

Posted 6 years ago

Hi Geraldine, Thank you for feedback. We wish to apologies for any the inconvenience this has caused you. Unfortuntley with product collections & returns we are unable to provide an exact time & date, we are at the mercy of our courier service who collect the goods on our behalf. We will take your feedback on board for our supplies team. Best Regards, Bryan S Ryan

Posted 6 years ago

Bryan S Ryan is rated 4.8 based on 227 reviews