Bluefin Fitness Reviews

Name: Bluefin Fitness
Address: Keelham Farm, ,, Keelham Farm, ,, United Kingdom
Rating: 4.35

4.4 Rating 2,419 Reviews

84 %

of reviewers recommend Bluefin Fitness

4.4

Based on 2,419 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat

About Bluefin Fitness:

Bluefin Fitness was established in 2013 in West Yorkshire. From humble beginnings, Bluefin has grown from a passion for health and fitness in the UK to a worldwide retailer of fitness equipment. We are committed to providing quality, innovation, and outstanding customer service.

Our Product Range:
We offer a wide and diverse range of fitness equipment to suit everybody, whether you’re just getting into the fitness game or looking for that next upgrade to your home gym. We offer a wide range of products. Our most popular product, Vibration Plates which enhances all workout routines and is the perfect size if you don’t have the room for a fully equipped home gym.

If you turned your garage into a gym over Lockdown and have a bit more room, the Blade 2.0 with a smooth drive belt, magnetic resistance braking, and 8 levels of tension control will feel right at home in your new setup. Running more your thing? We have our kick 2.0 treadmill with a max speed of 12km or something a little more compact our Task 2.0 which will fit under your new home office desk.

After a workout, we all struggle with muscle pains and the DRUMM T-1 massage gun is the perfect remedy to relieve all muscle tension, this little device has 7 unique attachments and can be stored in the top draw!

Where we service:
We ship to every corner of the world! Including the United Kingdom, Germany, Italy, France, Netherlands, Spain, United States.

Why Bluefin Fitness?
Every purchase comes with a 1-year manufacturer warranty to cover any manufacturing faults, starting from the date of delivery.

We are a trusted Globally brand, we are totally committed to providing quality, innovation, and outstanding customer service.

Bluefin Fitness 5 star review on 29th July 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quick delivery but due to how dirty the vibration plate was, i had to check to see if it was really new. After turning it on, it worked but the right hand side makes very strange noises. Time will tell how long it takes to break.”

Helpful Report

Posted 4 years ago

“Very good product but slow to reply to customer concerns and queries. The automated e-mail response says they aim to get back within 24 which hasn’t happened, I feel like I am having to chase them. It may not be the case but it feels like you get one reply a day, if that, even if you are replying to them. I am enjoying the product but finding resolutions to the faults very frustrating”

Helpful Report

Posted 4 years ago

Hi Mark, sorry about that. Looking on the system, I can see we replied within 24 hours to request some further information so I'm very sorry if this didn't get back to you. The support team reply to all queries in chronological order so it depends how many emails are in the queue before your particular email before they can respond. This is the reason for the 24 hour response time being put in place, so we can ensure enough time is given to the team to get through everything. If you could email our support team with your original order details and a video/picture to help describe any issues you're having, they'll be more than happy to help :) Regards Ella

Posted 4 years ago

“Die Bestellung und der Versand ging super. Das Zusammenbauen des Gerätes wäre einfcaher, wenn auch alle Unterlegscheiben dabei gewesen wäre. Auch ein vorgesehenes Gewinde war nicht eingeschlagen. Ein Rücksendung ist mit zu mühsam. Zur Bedienung: Das ist überhaupt nicht selbst erklärend, insbesondere die eingespeicherten Programme erschließen sich mir nicht. Denn die dann auszuführenden Übungen sind nicht aufgeführt. Im manuellen Gebrauch ist das Gerät sehr gut, vor allen Dingen ist der Motor extrem leise.”

Helpful Report

Posted 4 years ago

Hallo, tut mir leid wegen der Probleme, die Sie hatten. Ich kann aus unserem System ersehen, dass Sie gerade dabei sind, den Artikel zurückzusenden, und dies wird für Sie entsprechend behandelt. Sollten wir Ihnen noch weiterhelfen können, teilen Sie dies bitte unserem Support-Team mit. Grüße Ella

Posted 4 years ago

“Die Ware und die Lieferung ist OK, aber ich vermisse den Rechnungsbeleg, und die Garantieunterlagen.”

Helpful Report

Posted 4 years ago

Hallo, wir können Ihre Rechnung bereitstellen, wenn Sie eine E-Mail an unser Support-Team senden. Ihre Garantie wird automatisch in unserem System registriert, wenn der Artikel geliefert wird, sodass Sie sich nicht um Papierkram kümmern müssen. Grüße Ella

Posted 4 years ago

“Instructions supplied were contradictory re number of washers to use - I supplied the missing 8 myself - Bluefin maintain that these were not necessary and apologised - Instructions did not mention connecting the sensor wires in the upper handles to console - Bluefin said they would update - In summary the machine does what is says, albeit with some shaking to the structure which is to be expected as it is not a 'sturdy' gym type machine - But these would be far more expensive”

Helpful Report

Posted 4 years ago

Hi there, thank you for your feedback. I will be taking this to the product development team but I do know, as you mentioned, this is in the works for being updated anyway :) Regards Ella

Posted 4 years ago

“Livraison rapide Appareil pas encore testé Traduction du manuel en français à améliorer Le régime alimentaire proposé est extrêmement contraignant et désiquilibré.. j’espère que l’appareil est efficace sans devoir mourir de faim”

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Posted 4 years ago

Salut, je suis ravi de voir que l'article est arrivé rapidement avec vous. Nous cherchons à améliorer notre guide de nutrition pour 2021 et nous avons de nouveaux traducteurs / améliorés pour nous assurer qu'ils sont à jour. Si vous avez besoin de quelque chose en attendant, veuillez contacter notre équipe d'assistance afin qu'elle puisse vous aider. Cordialement Ella

Posted 4 years ago

“50 Euro bei Direktbestellung gespart. Wenn man es zurückgeben will muss man mit 30%-40% Abschlägen rechnen, weil das Gerät als benutzt eingestuft wird. Werde darum versuchen die 4D-Vibrationsplatte privat an den Mann zu bringen. Aus diesen Gründen 2-3 Sterne. neu.mokum”

Helpful Report

Posted 4 years ago

Hallo Alfred, danke, dass du dein Feedback hinterlassen hast. Wir werden den Preis für eine Rücksendung nur reduzieren, wenn der Artikel verwendet wird und nicht wie neu weiterverkauft werden kann, und versuchen, dies in unseren Allgemeinen Geschäftsbedingungen klar zu machen. Wenn Sie Vorschläge haben, wie Sie dies klarer machen können, teilen Sie uns dies bitte mit. Grüße Ella

Posted 4 years ago

“Only just received treadmill so far it feels ok. Treadmill does feel a bit flimsy though. If I could return it without loads of hassle I would tbh. The customer service is non existent you have to email and wait 24 hours for a response.”

Helpful Report

Posted 4 years ago

Hi Paul, sorry to hear you're not 100% happy with the build quality of the item and our customer service team. They're working as hard as they can to respond to all customers but due to the volume of enquiries we have the 24 hour response time in place to ensure we're managing customer expectations in the best way. If you have any further feedback please feel free to reach out and we can feed this into the management meetings. Regards Ella

Posted 4 years ago

“We ordered a treadmill and a vibration plate. The items arrived in a timely fashion. The treadmill's frame arrived bent at the base, obstructing the wheel's movement and causing the frame to scrape across the floor. The treadmill works ok, as long as we don't move it too much and protect the floor. However, it is not ideal. The vibration plate works really well.”

Helpful Report

Posted 4 years ago

Hi there, so sorry for the issue with the treadmill. From the email we have on our system we cannot see an email from you - apologies if I've just missed this. Our support team would have been more than happy to help and still will if you need any assistance. So glad you're enjoying the vibration plate! Regards Ella

Posted 4 years ago

“Fixing for straps are too weak and became bent on first use. Instructions are too brief and need to better clarify use of intensity levels and what the speed and distance indications mean. Otherwise looks ok but too early to judge effectiveness as a fitness aid.”

Helpful Report

Posted 4 years ago

Hi there, sorry for these niggles. We're struggling to locate you on our support system, but feel free to email if you need any replacement parts so the team can help. They can also provide further information re intensity levels, speed distance etc :) Regards Ella

Posted 4 years ago

“The cross trainer is ok. The bolts that hold the handle bar post in position keep working loose during use so I find I need to tighten them on a regular basis which is annoying. Overall quality of the cross trainer is ok.”

Helpful Report

Posted 4 years ago

Hi Andy, thanks for your feedback. Sorry about the bolts, if you email our support team they'll be able to replace these for you to see if this fixes the problem :) Regards Ella

Posted 4 years ago

“der Kontakt zur Reklamations Abteilung war gut leider jedoch auf Englisch. Leider finde ich keine Trainingsvideos als Anleitung im Internet, wäre kann schon lesen während er auf dem Gerät steht.”

Helpful Report

Posted 4 years ago

Hallo Jürgen, tut mir leid - wir haben ein Übersetzungsprogramm in unserem E-Mail-System, aber wir hatten in der Vergangenheit einige technische Probleme damit. Wir haben auch einen deutschen Muttersprachler in unserem Support-Team, sodass wir Anfragen jederzeit für Sie weiterleiten können. Halten Sie die Augen offen, während wir uns Videos für 2021 ansehen. Grüße Ella

Posted 4 years ago

“It squeaks like mad and barely used it. I like the other functions though just wish it wasn’t so creaky when using it thought quality be a lot better.”

Helpful Report

Posted 4 years ago

Hi there - sorry about the squeaking! I can't see an email from you on our system, but if you reach out to our support team they'll be more than happy to help you with this. Regards Ella

Posted 4 years ago

“Device has a mistake, Bluetooth is not available. However Support was kindly, fast and good, i accepted a 10 % refund offer.”

Helpful Report

Posted 4 years ago

Hi Erich, sorry to hear about the Bluetooth issue. We're always looking to improve our products and will take your example to our product development team to look into. I'm glad you had a good experience with our support team, we pride ourselves in our customer service. If we can help with anything else, please email our support team and they'll be more than happy to help. Regards Ella

Posted 4 years ago

“The product is easy to use and very beneficial, sadly using it everyday the noise it makes is very off putting and distracting whilst using.”

Helpful Report

Posted 4 years ago

Hi there, so glad to hear you're utilising your Bluefin item well but I am sorry about the noise. If you reach out to our support team and send a video, they'll be able to help you with this I'm sure :) Regards Ella

Posted 4 years ago

“Da ich das Gerät erst eine Woche zur Verfügung habe, ist es für eine Bewertung noch zu früh. Fragen Sie mich nach einem Monat noch einmal.”

Helpful Report

Posted 4 years ago

Hallo Jörg, Da wir keine E-Mails von Ihnen im Support-Team haben, kann ich dies nur als gute Nachricht ansehen, dass Sie mit Ihrem Bluefin-Artikel zufrieden sind :) Wenden Sie sich an unser Support-Team, wenn Sie Hilfe benötigen. Grüße Ella

Posted 4 years ago

“Recently purchased the Bluefin slim vibration plate. Overall very good, easy to use however, the anchor points and metal clips for the resistance cords are not strong enough and bend very easily after first use so am wedging them under the plate to try to stop them bending too much out of shape as the clips don't stay on when pulling them up - I'm not that strong!!. Also, some exercise videos to follow would be extremely useful as the book is not that helpful while trying to balance and read it on the plate.”

Helpful Report

Posted 4 years ago

Hey Mike, thanks for the feedback. Sorry about the anchor points/clips - the silver eyelets underneath the plate are stronger than the black ones if you haven't tried them. We're looking to introduce videos in 2021 as this has been noted by several customers, so keep your eyes peeled. Regards Ella

Posted 4 years ago

“product said in stock but then took 2 months to arrive as apparently it was a pre order item as was not in stock!!! cross trainer is not whisper quiet as advertised but can do a good workout on it.”

Helpful Report

Posted 4 years ago

Hi Rachel, so sorry about that - we were experiencing cross-over issues at the time of your order of in stock vs pre order items which we have now resolved. Whilst I appreciate this does not help with your order situation, I hope you can see we are taking feedback on board and making changes. Sorry it's not as quiet as you were hoping, but I'm super happy to hear you are making good use out of it. Regards Ella

Posted 4 years ago

“Unfortunately this item is a lot smaller than it is advertised leaving me a little unsatisfied after spending over £500.”

Helpful Report

Posted 4 years ago

Hi Derek - sorry to read this! Do you have further details you can send to our support team of where this is wrongly advertised so this can be amended? Regards Ella

Posted 4 years ago

“Overall the machine is okay and does a job, but would not go overboard to say it’s great. Console for me is the most disappointing aspect. It looks and feels cheap and plastic not quite what I would expect from something costing in the region of £500.00! If you rest an iPad on the console like it states you can you cannot see the program screen so you have no idea how far you are in your program. There are no speakers and the app the manual suggests to install is shockingly disappointing. You cannot save your results anywhere on the app or the console so you have no idea how you are progressing and so far I have not been able to fathom how one can save each user’s info. It has to be reset and entered every time even though the manual suggests you should be able to program for 5 users. For me not that much of an issue as I have an Apple watch which has an app that I can set to monitor the workout and my heart rate etc but does not capture information from the machine. I am either missing something from what was offered on the website to that which I have received or the sales pitch is deceptively misleading.”

Helpful Report

Posted 4 years ago

Hi Colin, thank you for your detailed feedback. Although I'm sorry to see you weren't 100% happy, this is crucial feedback which will help us improve our products. I will pass all of this onto our product development team so they can look into each aspect and how we can go about making improvements to each point you have raised. I will also feedback to the whole management team on our wording for advertising so we can ensure everything is as accurate as possible. If there's anything we can do to improve your experience with us, please feel free to reach out to our support team so they can assist. Regards Ella

Posted 4 years ago

Bluefin Fitness is rated 4.4 based on 2,419 reviews