Ballantynes of Walkerburn Reviews

Name: Ballantynes of Walkerburn
Address: Jubilee Mill Jubilee Road Walkerburn , ,, Peebleshire
Rating: 4.94

4.9 Rating 1,893 Reviews

99 %

of reviewers recommend Ballantynes of Walkerburn

4.9

Based on 1,893 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

"Exceptional retirement gift"

Ballantynes of Walkerburn 5 star review on 5th April 2024

Debbie Skinner

"The service was swift.\r\nThe engraving was terrific\r\nEverything I wanted and more. Would highly recommend to anyone wanting something special as a present.\r\n"

Ballantynes of Walkerburn 5 star review on 4th April 2024

Susan

"From my first phonecall to your company your service\/support was great. I made a few more calls just to check uou had the personal inscribed words correct. Furthef on I had a medsage informing me my order was didpatched. Then when to expect it. Many thanks, I'm happy with my order. Yes I'd recemmend your company. "

Ballantynes of Walkerburn 5 star review on 13th March 2024

Andres

"Outstanding once again, thank you!!"

James McIlroy

"First time ordering from here, I ordered a bottle of alcohol for a 60th birthday with engraving on , the customer service was outstanding. I was sent a template to make sure it was to my liking, and then had emails to inform me when despatch and delivery was. I couldn\u2019t fault a thing. One of the best purchase experiences I\u2019ve ever had. Other companies need to \u2018take a leaf out of their book\u2019. Superb company and will definitely buy from them again "

Ballantynes of Walkerburn 5 star review on 15th February 2024

June

"Super fast delivery,expertly crafted. Very happy with my purchase."

Ballantynes of Walkerburn 5 star review on 5th February 2024

Anonymous

"Great service great product fast delivery "

Gavin

115

Anonymous

Anonymous // 01/01/2019

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Debbie Skinner

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“Exceptional retirement gift”

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Posted 3 weeks ago

Susan

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“The service was swift. The engraving was terrific Everything I wanted and more. Would highly recommend to anyone wanting something special as a present.”

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Posted 3 weeks ago

Andres

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“From my first phonecall to your company your service/support was great. I made a few more calls just to check uou had the personal inscribed words correct. Furthef on I had a medsage informing me my order was didpatched. Then when to expect it. Many thanks, I'm happy with my order. Yes I'd recemmend your company.”

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Posted 1 month ago

James McIlroy

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“Outstanding once again, thank you!!”

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Posted 1 month ago

June

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“First time ordering from here, I ordered a bottle of alcohol for a 60th birthday with engraving on , the customer service was outstanding. I was sent a template to make sure it was to my liking, and then had emails to inform me when despatch and delivery was. I couldn’t fault a thing. One of the best purchase experiences I’ve ever had. Other companies need to ‘take a leaf out of their book’. Superb company and will definitely buy from them again”

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Posted 2 months ago

Thank you so much for your glowing 5-star review, June! We are thrilled to hear that you had an outstanding experience. We are honoured to be considered one of the best purchase experiences you've ever had, and we truly appreciate your kind words and look forward to serving you again in the future. Thank you for choosing Ballantynes of Walkerburn!

Posted 2 months ago

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Anonymous

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“Super fast delivery,expertly crafted. Very happy with my purchase.”

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Posted 2 months ago

Gavin

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“Great service great product fast delivery”

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Posted 2 months ago

James

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“Rapid response and delivery of presentation piece including engraving ,defo use them again”

Ballantynes of Walkerburn 5 star review on 1st February 2024

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Posted 2 months ago

Niels

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“It was verry professional and good, Nice painted en fast in NLD. Bewere of the local VAT you have to pay at the border… Thank For the item!”

Ballantynes of Walkerburn 5 star review on 18th January 2024

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Posted 3 months ago

Michael Kilby

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“Ordered on the Sunday. Confirmation email received with a picture ensuring correctness. My pal received the Rum on Tuesday. Brilliant service. Outstanding printing on the bottle”

Ballantynes of Walkerburn 5 star review on 18th December 2023

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Posted 4 months ago

Thank you for your kind words, we're pleased your friend enjoys his bottle and your design came out so well! We'd be delighted if you find us on Facebook: Ballantynes of Walkerburn or Instagram: @specialbottleservice @ballantynes_of_walkerburn

Posted 4 months ago

Natalie

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“Excellent customer service, very quick delivery and husband absolutely loved the engraving we got on the bottle for his birthday! Would definitely recommend.”

Ballantynes of Walkerburn 5 star review on 17th December 2023

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Posted 4 months ago

Thank you so much Natalie for your 5 star rating of Ballantynes of Walkerburn. We are very pleased that your husband was delighted with his present! We'd be delighted if you find us on Facebook: Ballantynes of Walkerburn or Instagram: @specialbottleservice

Posted 4 months ago

Neil

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“I ordered a sculpture for a colleagues retirement. Wow I'm so glad I did. Its fantastic. The detail and the engraving is perfect. I can't wait to present it to him later this year. Thank you”

Ballantynes of Walkerburn 5 star review on 27th November 2023

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Posted 4 months ago

Thank you Neil, for taking the time to give us a 5 star rating! We're thrilled to hear that the sculpture you ordered for your colleague's retirement came out just as you envisioned. We hope your colleague loves it! Please follow us on Facebook or Instagram and tag us in any photos shared.

Posted 4 months ago

Simon

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“An excellent service. A lovely finish to a beautiful piece which was bespoke to our request. Item arrived in good time. The changes suggested by Ballantynes were amazing and my son loved it! Would recommend!”

Ballantynes of Walkerburn 5 star review on 21st November 2023

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Posted 5 months ago

Thank you, Simon, for your 5 star rating of Ballantynes of Walkerburn! We are delighted to hear that you enjoyed your bespoke experience with us and that your son's item was exactly what he wanted. Congratulations to your son on passing P Coy. Thank you for your recommendation and we look forward to working with you again in the future.

Posted 5 months ago

Andrew

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“I have used Ballantynes of Walkerburn for a number of years to get retirement gifts for fire service colleagues. Every occasion has been dealt with quickly and the standard of finished items is always very high. The last time I ordered a crystal decanter and glasses engraved with our fire service badge was all completed within a week. From online order to delivery. The delivered items come well protected in special wrapping. First class company. May they continue to trade for many years to come. Thanks AL HIAL Airports”

Ballantynes of Walkerburn 5 star review on 8th November 2023

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Posted 5 months ago

Thank you Andrew for taking the time to share your wonderful review of Ballantynes of Walkerburn. We appreciate your loyalty and are so glad that you are consistently happy with the products and services that we offer. We thank you for your kind words and are grateful to be able to serve you for many years to come. Please look for us on Facebook or Instagram and tag us in any photos you post.

Posted 5 months ago

Peter Coutts

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“I have now used Ballantynes many times for colleague’s leaving/retirement gifts. Once again, my most recent experience has proved excellent. These figureine’s are of a superb quality and arrive in timely fashion exactly as described. Great price too, especially with any eligible discount. Thanks again for a five star service.⭐️⭐️⭐️⭐️⭐️”

Ballantynes of Walkerburn 5 star review on 27th October 2023

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Posted 5 months ago

Carrie Campbell

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“Amazing quick service. Product perfect”

Ballantynes of Walkerburn 5 star review on 19th October 2023

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Posted 6 months ago

Mr Thomas Harkins

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“Ordered the RM GPMG Gunner for my collection! Item arrived well packaged after being swiftly processed!”

Ballantynes of Walkerburn 5 star review on 2nd October 2023

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Posted 6 months ago

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Anonymous

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“What an amazing company. Fast delivery. An amazing product. So happy with these guys.”

Ballantynes of Walkerburn 5 star review on 18th September 2023

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Posted 7 months ago

Kevin Dougherty

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“Ballantynes are masters of their craft. I ordered a wine decanter for a friend leaving the forces. The website is excellent and they have so much choice. I opted for an engraved gift and they did not disappoint. Would highly recommend this company for your gift ideas and needs. Communication was excellent and the gift came beautifully boxed and very well wrapped. My friend was ‘delighted’ with it.”

Ballantynes of Walkerburn 5 star review on 23rd July 2023

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Posted 9 months ago

Edward Atkinson

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“The statuette I bought,the Urban Northern Ireland soldier is above and beyond. The detail is superb,it catches the moment. The brass plaque and cap badge finishes it off . I'm really very happy and I look at It and it brings back memories and comrades I served with.”

Ballantynes of Walkerburn 5 star review on 21st July 2023

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Posted 9 months ago

Mr MARTIN COGGER

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“Excellent quality, and service. I purchased mine as a 30th birthday gift for my son, and had it engraved, he was very pleased with it.”

Ballantynes of Walkerburn 5 star review on 23rd May 2023

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Posted 11 months ago

David Tipple

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“Very fast delivery, and no issues, the service was first class from the ease of ordering on line and payment, to receiving. Will definitely order form Ballantynes and Walkerburn again”

Ballantynes of Walkerburn 5 star review on 10th May 2023

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Posted 11 months ago

Tammy Shepley

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“Just fantastic! My experience from order to delivery was just amazing. This is a wedding/officer training graduation gift for my fiancé and I think he will be in tears when he sees it! The day after I placed my order they emailed me with a mockup of the design. I approved the design and it was shipped and here in 2 weeks, which is fast for shipping to Canada! They used DHL, which was a good call because it was quick and easy through customs and actually arrived 2 days earlier than the expected date. I was afraid of the state they'd be in when they arrive, as usually glassware ends up broken in transit, but everything arrived without even a scratch. The packaging was so thorough and all items were covered in bubble wrap. Could not be happier with my shopping experience and I will absolutely order from them again!”

Ballantynes of Walkerburn 5 star review on 4th May 2023

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Posted 11 months ago

Richard Latham

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“This delivery arrived very promptly and in excellent condition.”

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Posted 11 months ago

Miss Vicki Miller

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“Great service from start to finish. The work they carried out as well was excellent I couldn't be happier with my purchase.”

Ballantynes of Walkerburn 5 star review on 29th March 2023

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Posted 1 year ago

Leeanne Mawbey

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“Always helpful and always beautifully made. I have been using Ballantynes for years, and even have my own pieces that were presented to me, also my partner has a few pieces himself.”

Ballantynes of Walkerburn 5 star review on 23rd March 2023

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Posted 1 year ago

Thanks for the lovely picture and for letting us know how pleased you are with the flask.

Posted 1 year ago

Mr Peter Hadley

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“As a former member of UK Military, now working in the world of civilian company support to different countries Militaries, I always turn to Ballantine’s for gifts. Ballantynes have supported me beyond that which was required, adding detail of Unit badges to a statue, due to what was written on the Statue engraved plate. I would highly recommend and I do, to all, that require statues and other merchandise, no one does it better than Ballantynes. A few of the statues arguably need a little updating to reflect changes in equipment, yet, at the same time, the older looking statues in terms of equipment, are more relatable than what a more current equipment statue would be, for those receiving post Military service. I and my family have ordered a number of statues from Ballantynes now as a private individual (Not a civilian company/military unit) and you can’t beat the gratitude of those receiving a statue, due to its look. Thank you Ballantynes, for great products and fantastic customer care. Regards Pete Hadley.”