Avaris Cycling Reviews

Name: Avaris Cycling
Rating: 4.72

4.7 Rating 113 Reviews

94 %

of reviewers recommend Avaris Cycling

4.7

Based on 113 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 84%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

01282 690392

Email:

info@avariscycling.com

Location:

Unit 21, Churchill Way, Nelson
BB9 6RT

Write Your review

Tell us how Avaris Cycling made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Avaris Cycling 5 star review on 19th July 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Customer after sale service is a disgrace.they can't fix there own bikes and try to work there way out of their mistakes.was told by Chris and Richard bike was out of stock now.i checked web site and there were 11 in stock.what sort of business treats customers like this?stay well clear”

Helpful Report

Hello Elizabeth, When you received your bike, it looked like a spoke had come loose on delivery. We sent you instructions and a video on how to fix this. You said you won't do any work to fix the bike yourself, so we paid to have the bike returned, fixed the issue by replacing the back wheel with a new wheel and sent the bike back to you in complete working order. You then said you wanted another bike sending instead in a size we are out of stock off and you were going to trading standards if we didn't reply within an hour, with a solution. We said we can't send a bike we don't have in stock at this time, so we will refund your order and let you keep what was a fully functioning bike. I'm not sure what more we could do for you in this situation? Many Thanks The Avaris Team

“I still haven't received it so can't comment. Delivery process was a farce. I should have gone to a shop to avoid delays... ordered over two weeks ago!”

Avaris Cycling 1 star review on 2nd August 2022

Helpful Report

Hi Steven, Thanks for your feedback. As discussed in correspondence with yourself. You stated a specific delivery date which was not picked up by our carrier Evri. The bike was then delivered with a proof of delivery and an accompanying image of the bike delivered outside your home. You then said you were not home and the bike was never received, so presumed stolen. We have therefore sent another bike to you via Parcel Force on a 48 hour lead time. We have recently changed our carrier from Evri to Parcelforce, who offer a better customer service and contact customers directly with a delivery slot, which can be amended if required. This change was made to avoid further incidents like this and improve customer satisfaction

“I'm still waiting on my Avaris bike to arrive!! I ordered the bike 6 days ago on a Friday which was the September weekend. I heard nothing till the Wednesday when I looked at the tracking details which said the bike was damaged and would be returned. I then called avaris who said someone would call me back which they did quickly. After a chat they asked if I would like a refund or another bike, well another bike please and it would arrive on Thursday. Today is Thursday evening and still no bike!!! So again I went onto the DX tracking for delivery which said " non delivery ". I've waited in all day on my day off and no phone calls from Avaris nor emails from DX. Soo disappointed with the last of communication from Avaris and DX. I wouldn't buy from them again nor recommend them. Also seen it cheaper elsewhere but wouldn't give a price match. Karen ( Glasgow )”

Helpful Report

Hi Karen, Apologies for the delayed response on this, we were waiting to get all the information from our carrier DX. We've seen the order was placed on Friday 24th September at 3:44PM, this was past our 3Pm despatch cut off so the product was sent Monday morning on the 27th September, we then heard back from the carrier on Wednesday 29th September informing us the bike had been refused on delivery, and so was returned to us. I believe our customer services team then spoke to you and you confirmed you wanted the bike, so this was despatched on Thursday 30th September and delivered on Friday 1st October. It does appear as though there was a mix up with the carrier DX somewhere and they mentioned it was mis-scanned at some point. Although, we advertise 2-3 days delivery, our delivery is actually next day if ordered before 3PM. We have fallen short of our service expectations here so can only apologise. As a gesture of goodwill, would you be willing to receive a 10% refund for the inconvenience? Many Thanks The Avaris Team

Avaris Cycling is rated 4.7 based on 113 reviews