“Received the wrong item. Paid for a 2 pack Dewalt flashlight and received 1 flashlight. I sent them an email about the mistake and I am waiting for a reply.”
“I haven’t received my purchase yet. It was lost in transit. Your customer service rep was wonderful. Very helpful and courteous but I am so disappointed that my husbands big gift won’t be here for Christmas. Your policy won’t allow for a refund until the shipping company closes its investigation which can take up to 8 days. I never received my purchase, you won’t refund my money and I don’t have another $500.00 to buy my husband a different gift due to your policy. And the CSR informed me that once the investigation wraps up, I will have to contact you to place another order for the item. At this point I just want my refund and I will not reorder from you. I understand it’s your policy and it is the shipping company’s fault that I don’t have my package but I am the injured party without a Christmas gift….”
“I ordered a DeWalt worm drive and it didn't even come with a charger nor bag for witch to tote it in. Very disappointing to say the least. Hopefully they'll make it right .”
