Aurora Nights Reviews

Name: Aurora Nights
Address: Office 2 Empingham House, 1e Uppingham Gate, Ayston Road, Uppingham, Rutland
Rating: 4.88

4.9 Rating 637 Reviews

100 %

of reviewers recommend Aurora Nights

Company Reviews

Metrics

4.9

Based on 637 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 94%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Phone:

203 769 3140

Email:

jonny@aurora-nights.co.uk

Location:

Office 2 Empingham House,
1e Uppingham Gate, Ayston Road,
Uppingham
Rutland
LE15 9NY

Aurora Nights 5 star review on 18th April 2024

Lisa Kovens-Harris

Aurora Nights 5 star review on 19th February 2024

Inge Elliott

241

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We are just back from our Weekend A La Carte to Iceland. We had an amazing time, but hoped you’d, like a bit of feedback. The Blue Lagoon was a relaxing welcome to Iceland. The coach transport was seamless. The hotel was in an ideal location in the centre of Reykjavik close to the shops, restaurants and harbour. It may be helpful to supply a more comprehensive map, as the bus dropped us off at bus stop 3 and we promptly got lost trying to find the hotel, as the directions we had were from bus stop 1. The hotel staff were really welcoming and helpful, the room was clean and our request for an additional duvet was fulfilled immediately. The breakfast was amazing, very good choice and lots of it. Really enjoyed the super jeep tour, we couldn’t go up onto the glacier as it was a white out up there, but our local driver took us to a waterfall and black sandy beach instead. He had a very good knowledge of the area and didn’t stop talking, which was really great. Please pass on our thanks to Omar, from Mountain Taxis. Unfortunately we didn’t see the Northern lights on the cruise and the Northern Light Jeep tour was cancelled due to the poor conditions. We also didn’t see any whales, but did see a pod of dolphins swimming close to the boat. Our only regret is that the weekend wasn’t long enough, to give us another chance to see either the lights or whales.”

Helpful Report

Posted 5 years ago

Thank you for your detailed feedback Suzi and I am so pleased you had such a good time in Iceland despite the bad weather which sadly affected a couple of your trips. We will be processing your cancelled Northern Lights Activity Refund today, and I have raised with the company why you were dropped at the wrong bus stop. Our apologies for that. Regards Abigail

Posted 5 years ago

“Excellent break, great accommodation in perfect locations. Organised trips were amazing with a knowledgeable & very helpful guide, Magnus. A memorable experience & would hope to go back.”

Helpful Report

Posted 5 years ago

Dear Malcolm, Thank you for taking the time to give us some feedback and I am delighted you had such a super time, which I will share with our local partners as well. Regards Abigail

Posted 5 years ago

“The organisation, support, service given by Weekend a la Carte was second to none from the moment we enquired about a holiday to the moment we came back. The airline, hotels, local tour companies and their personnel were first class. Being greeted by one of the hotel owners, local tour company changing the itinerary due to forecast bad weather all made the holiday seem more personal. Only fault was that no arrangements had been made for a northern lights show but doe to nature not the holiday arrangements.”

Helpful Report

Posted 5 years ago

“Went to Weekend a la Carte Aurora Nights for my Honeymoon in Iceland - everything was taken care of, I did not have to worry about a thing which was great! All of their excursions were by local people who knew what they were doing - and only dealt with small groups with their tours - making it a lovely experience! All the Hotels and tour guides knew it was our Honeymoon thanks to Aurora Nights, which was a lovely touch to keep getting well-wishes from everyone as we travelled to new places!”

Helpful Report

Posted 6 years ago

Dear Chris Thank you for your kind comments and for your feedback. I am delighted to hear you had a lovely experience on such an important occasion. I will of course pass onto the local team. Thank you for taking the time to feedback. Regards Abigail

Posted 6 years ago

“Fantastic trip from start to finish, we couldn’t have asked for more. We had a wonderful stay at Mattarahkka, the food was delicious, our guides made us feel extremely welcome and activities were superb. The weather was amazing, and we were incredibly lucky to have been able to experience the northern lights twice, the first of which was an outstanding display! My 50th birthday trip was truly one I will never forget.”

Helpful Report

Posted 6 years ago

“Bus and van drivers were right on schedule and the detailed information we received accurately described the days’ activities. We really enjoyed the Ice Hotel and the excellent meals there. Our only regret is that we had two nights of clouds so did not get to see the Northern Lights at the Abisko Station. I would highly recommend this trip to my friends.”

Helpful Report

Posted 6 years ago

“I can honestly say this was probably the best place we have ever stayed. Johan has built a little bit of heaven. The scenery from the cabin is stunning and the whole meal experience was wonderful. I cannot express how greatful we are to all involved especially Johan who made us feel like royalty.”

Helpful Report

Posted 6 years ago

“We travelled to Swedish Lapland and stayed at Abisko Mountain Lodge. The Lodge was fantastic, excellent food and superb activities. On the night we did the Wilderness Photography we saw and photographed the Northern Lights. We then travelled to Narvik and Tromso. It was an amazing trip. The organisation was excellent. I would highly recommend Aurora Nights. The staff are very professional and approachable. A once in a lifetime holiday. Teresa Gibson”

Helpful Report

Posted 6 years ago

“We had a very enjoyable holiday, it was well organised. The hotel was good, the food was first class, all the activities were very enjoyable. All the staff were very friendly, helpful, cheery, making our stay even better. The warm clothing that was provided was very comfortable. I'd recommend Abisko as a place to visit in pursuit of the Aurora.”

Helpful Report

Posted 6 years ago

“Weekend a la carte did a terrific job of arranging a truly memorable, stress-free bucket list trip for us. All the outings were fun and led by great guides, and the trip included an ideal balance of activities and down time. The Abisko Mountain Lodge was delightful, the staff was very friendly and helpful, and the dinners were gourmet and delicious. The highlight for us was the Wilderness Aurora Photo evening in the National Park with Chris as our guide. We were fortunate to see amazing northern lights that night. My only suggestion would be to have more logical return time options for the Aurora Sky Station visit; we had to choose between a 22:45 return, allowing hardly any time there, or 0:30, a really late option for us. I would definitely recommend Weekend a la carte and the trip to friends.”

Aurora Nights 5 star review on 22nd March 2019

Helpful Report

Posted 6 years ago

“My husband and I have just returned from an amazing trip to the Ice Hotel in Sweden. Everything was so well organized by Weekend a la carte. The people who looked after us for our activities in Sweden were so welcoming and knowledgeable. From start to finish we were so happy with the service. We would highly recommend Weekend a la carte and are delighted we chose them for this trip.”

Helpful Report

Posted 6 years ago

“While we initially found the accommodation very basic, it was comfortable, clean and had all we really needed. The staff were very lovely and always willing to help out with questions and a happy smile. The food was very good for the evening meals, although breakfast and lunch were very simple but again, sufficient for the day. The activities were all fabulous and the team of people who lead them were very professional, welcoming and friendly. We had a great time on our visit - got to see the lights on one night and so all in all would recommend the Weekend a la carte Aurora Nights experience.”

Helpful Report

Posted 6 years ago

“The expertise of the team ensured our 4-night break in Iceland delivered everything we could have wished for - and more! We welcomed the flexibility our own car afforded us, and suggested itineraries with timings ensured we had stress-free motoring. The recommended hotels were perfect for our needs, the Hotel Ranga away from any light pollution positioned to give us optimum chance of seeing the Lights. We took the highly-recommended guided tour to a nearby beach which made the experience even more magical. The following day we had a breath-taking super jeep drive up a glacier to give us an unforgettable view of the coast, again highly recommended. Our 2 days in Reykjavik offered a stay in another excellent, centrally located hotel and the 2 suggested itineraries ensured we didn't miss anything. All was superbly organised throughout - all we essentially had to do was turn up! Timely information given from enquiry to trip and any questions dealt with promptly. Thank you to everyone there!”

Helpful Report

Posted 6 years ago

Dear Sue I'm so delighted you had such a wonderful time as i know this was a special occasion for you both. Thank you for taking the time give us some feedback and i have of course passed onto our local partners. Regards Abigail

Posted 6 years ago

“Our Weekend a la carte Aurora Night adventure was a rousing success. We were thrilled by all aspects of our journey from the flight to Kiruna to our return to Stockholm. The accommodations at both lodges were spectacular with great comfort and staff that was always nearby to care for our every need. The guides were well - trained, personable, and shared very interesting information about the area and the way of life in Lapland. The food was delicious and plentiful. I especially enjoyed the dog sledding driving and meeting their wonderful trainer, Ilva. Bjorn was a wonderful guide at Mattarahka. Our Sami experience was a terrific night of learning about the life of the reindeer herders in that area. In Abisko, all transportation was handled with supreme efficiency. The lights, being our main focus, did not disappoint. Thank you to all our hosts and guides, and expecially to Weekend a la Carte for such a well - planned, seamless program to make our adventure of a lifetime a great success!”

Aurora Nights 5 star review on 18th March 2019

Helpful Report

Posted 6 years ago

“The Abisko mountain lodge is perfectly located with literally a couple of hundred metre walk to get a good viewing spot for the lights, which we saw three nights out of four. The food is top class fine dining. The staff very friendly, informative and helpful. The room is as described, basic but functional. The organised trips are amazing, it all runs very smoothly. The clothing provided is the best and essential for staying out for hours aurora watching. The information provided by weekend a la carte is invaluable and accurate, we were VERY well prepared. No hesitation whatsoever in recommending Weekend a la carte and the package we took.”

Helpful Report

Posted 6 years ago

“Fantastic - once in a lifetime experience Local staff absolutely amazing - Mikko, Ellen etc really went the extra mile Never had personal service so good Ice hotel brilliant Mattarraka amazing Everything went like clockwork, heavy snow at Kiruna Airport meant we missed our connection at Stockholm and had to stay an extra night but we didn’t min about that!”

Aurora Nights 5 star review on 15th March 2019

Helpful Report

Posted 6 years ago

“Mattarahkka is a homely, intimate place, where the staff are interested in you and very friendly. Abisko Mountain Lodge is a bit bigger and a little less personal, nevertheless the staff where very helpful. I did have some concerns about the menu, as there was not a choice, but all food was good. Excursions were all well organised and offered what was promised, we didn't get the most spectacular of aurora shows, but we did see it. Thank you for organising a great, packed and interesting few days.”

Helpful Report

Posted 6 years ago

“The short break was better than we expected, the first Hotel Ranga , you could not wish for a better location , the hotel facilities were excellent along with all the staff we came in to contact with , everyone was pleased to help in any way they could . The location for our two nights in Reykjavik was also fantastic , if we would have changed anything it would have been to stay an extra night at Ranga as there was a lot more activities we could have done on the third day . The Blue Lagoon is a must visit . The two trips which were organised for us again the staff were great and very knowledgeable, unfortunately we did not see the northern lights but this means we will have to do it all again . Recommend when driving hire a GPS this is about €5 per day . Sign of a good tour company was that they contacted us by email when they saw the report of bad weather coming in to check all was ok with us .”

Helpful Report

Posted 6 years ago

Dear Neil Thank you for your kind review and I am so delighted you clearly had such a wonderful time - despite the weather !. I have of course passed on your feedback to the local team. Regards Abigail

Posted 6 years ago

“The most memorable, enjoyable and expertly organised trip we have ever experienced. Weekend a la Carte are an exceptional company with the expertise to tailor make fabulous holidays. Highly recommend Northern Lights Iceland trip, especially in winter. Fantastic!”

Aurora Nights 5 star review on 11th March 2019

Helpful Report

Posted 6 years ago

Thank you Kerry for such kind words - I am so thrilled you had such a superb time in Iceland. It certainly is a magical country. Regards Abigail

Posted 6 years ago

“A very special holiday for a special occasion - all aspects of the trip met our expectations apart from the Abisko Sky Station, even the Aurora appeared on several occasions!”

Helpful Report

Posted 6 years ago

Aurora Nights is rated 4.9 based on 637 reviews