Aston Hearing Services Ltd Reviews

Name: Aston Hearing Services Ltd
Address: Aston Hearing, Flint Barn Court, Church Street, Amersham, Buckinghamshire
Rating: 4.88

4.9 Rating 215 Reviews

98 %

of reviewers recommend Aston Hearing Services Ltd

Company Reviews

Metrics

Info

4.9

Based on 215 reviews


Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

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Email:

madalene@astonhearing.co.uk

Location:

Aston Hearing,
Flint Barn Court, Church Street,
Amersham
Buckinghamshire
HP7 0DB

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Aston Hearing Services Ltd 5 star review on 25th March 2017

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Shocked that Duncan has left and the practise has changed hand. I think we should have been notified”

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Posted 2 months ago

“Disappointed that you are no longer able to offer ear suctioning at Amersham, unless you wear hearing aids, which I don't. Seems like a strange business decision, probably based on profit. Unfortunately for working people driving an hour away to Saunderton or Thame is not an option. You have let me down, and I will suggest my family who are also clients don't bother to use your services again. Luckily I've found somewhere else locally who can offer an appointment this week.”

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Posted 6 months ago

We are so sorry to have disappointed you by not being able to offer you a convenient appointment in Amersham at the moment for wax removal. I must however let you know the reason, when we are required to prioritise appointments we will always prioritise hearing aid wearers because of the quality of life and impact blocked ears has on a hearing aid wearer. When a hearing aid wearer has wax they cannot wear their hearing aids, and their ability to hear and communicate is so significantly impacted we have to prioritise these appointments. We are sorry the only appointments we could offer were in our other branches and we are working hard to open up more appointments in Amersham but in the short term, whilst we have limited availability it is essential that we prioritise hearing aid wearers. It is not a profit driven decision. We, despite having huge demand try to keep our Clinical Ear Care prices as affordable as possible, running an offer of £65 per appointment for the past few months. We are pleased though you have been able to find a more convenient appointment locally. Thank you for taking the time to raise this concern- we value the opportunity to explain our situation in more detail. We also appreciate that perhaps this could have been explained better when you made your enquiry and we will endeavour to make improvements and continue to work hard to address the shortfall of wax appointments in Amersham to be able to return to a position where we can offer a full service to all who require it in all of our branches. With very best regards Kate, Duncan and the Aston Hearing Team

Posted 6 months ago

“Claims on paper and actions are entirely different things. I have effectively just been told to find another supplier after raising legitimate concerns. Very disappointing, and if I may say so, arrogant attitude. Hearing aids aren't cheap- for most of us! DC Haddenham”

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Posted 2 years ago

Aston Hearing Services Ltd is rated 4.9 based on 215 reviews