Aristocraft kitchens Reviews

Name: Aristocraft kitchens
Address: 21-22 Enterprise Trading Estate,Pedmore Road., Brierley Hill
Rating: 4.85

4.9 Rating 268 Reviews

97 %

of reviewers recommend Aristocraft kitchens

Company Reviews

Info

Visit Website

Phone:

01384 262710

Email:

glyn@aristocraft.kitchen

Location:

21-22 Enterprise Trading Estate,Pedmore Road.
Brierley Hill
DY5 1TX

Aristocraft kitchens 5 star review on 28th July 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We decided to have Aristocraft install our new kitchen after being very happy with the last one they installed. However, things have clearly changed since the new generation has taken over. The whole experience was a catalogue of poor communication, poor project management, delays, and with some stellar exceptions, extremely poor sub-contracted tradespeople. A hob fitted that meant the drawer beneath it could not be re-fitted. A fridge installed where the fridge door could not be opened without the freezer door being opened, having to source our own fridge-freezer (Because this premier dealer was not able to supply). Having been closed during the pandemic, the business obviously over-sold kitchens to get some cash back into the business. Unfortunately, many of the competent sub-contractors had gone elsewhere and so they are now reliant on a number of people who I would never let into my house again. (I repeat, there are exceptions, and they know who they are). Having brought all of this to the attention of Directors and senior managers throughout the whole process, I am left with the strong feeling that they could not care less.”

Helpful Report

Posted 2 years ago

“I was very disappointed with my bedroom furniture as it’s not done properly and the front seal is has no seal . I was told it would be sorted and they would come back out but not heard nothing for a small job cost me over £2,000 very disappointing .”

Helpful Report

Posted 2 years ago

“I cannot believe these reviews are genuine. I will be posted my receipt, paperwork, photo's, videos, recorded calls for genuine customers to listen to how I have been dealt with and emails from Aristocraft confirming the poor service. They even went as far as to force £1000 out of my elderly mother in law while I was on holiday and went around her house to get it before the job was complete. They started the Job Mid April 2017 and they still have not finished (3 and a half months later). I will tell ad show you more in the next few days. Once you see my video of my kitchen, and the full review and paperwork, you will know I am a genuine customer that has been treated appallingly. I hope you do not allow them to do the same to you. Let me see if they confirm I am a genuine purchaser. Oh yes, I have started the process to take them to court.”

Helpful Report

Posted 6 years ago

We acknowledge the comments made in this review. A full investigation currently underway and a report on this unprecedented and unacceptable situation will be posted shortly

Posted 6 years ago

Aristocraft kitchens is rated 4.9 based on 268 reviews