“I called Aquatek for urgent assistance when my boiler broke down during a period of cold weather. To my surprise and relief, they managed to come round the same day to diagnose the problem. They set up the boiler temporally to work at a low but safe temperature overnight, then returned the next day to fix the problem properly.
They were reassuring and courteous throughout, explained their work clearly. I would certainly use their services again. Thank you Aquatek!”
“Very honest and very trustworthy. They charge for the job, not by the hour.
Another company said lots of parts needed changing and quoted thousands. Lee turned up and said only one part needed changing and quoted a few hundred. The job was completed quickly and easily (and he checked everything else). All of the work is guaranteed.
Aquatek are now on my speed dial and I’m recommending them to everyone.”
“Called Aquatek on boxing day as boiler stopped working and couldn't get anyone out to help. He talked me through a simple fix over the phone and absolutely saved the day and didn't charge me a penny. Fantastic service.”
“Sadly let down by this company on this occasion. Agreed a price to remove a bathtub. Man arrived on time and proceeded to break down tiles and create a lot of rubble, but said he could not remove the bath by himself, nor had the capacity in his van to transport it away (I still do not understand why he even came if that was the case, given what the agreed job was). After some discussion I agreed to pay 50% of the agreed price (more than I would have paid to have someone come for an hour to remove tiles, silly me) if they would come back later to remove the tub for the remaining 50%. At the same time, they were going to submit a bid for the remaining renovation, and if they were successful the tub could be removed as part of the larger job. After contacting them twice after that to follow up I never got any quote, nor did they come back to finish the job. They left a pile of rubble in the tub and I never heard back from them again.”
“So grateful to Stephen for arranging an emergency plumber (Mitchell) to come out to us quickly when water started cascading down from our flat to the flat below, but it was not apparent where it was. Mitchell arrived within 20 minutes and immediately realised that our builder had accidentally drilled through the cold water pipe. He took up some floor tiles, turned the water off and fixed it efficiently. All at a very reasonable price. I'm so very relieved at Aquatek's responsiveness and efficiency in a panic-inducing situation! Absolutely recommended.”
“The toilet brush head got stuck in the toilet. Although no work was carried out, I was told to flush hot water to melt the brush so hoping that will work. I got charged £80 but on Aquatek it states there is no call out charge. There was no quote so when I raised this question I was told that they do charge for the call out. So what is right or wrong and did the charge relate to the advice?”
“Aquatek have come to our rescue several times over the last year or so. Most recently during these Corona dominated times when our one and only toilet gave up its flush and then started leaking through the kitchen ceiling. As soon as I called the number (very early on a Sunday morning!) it was answered by Steve which was a great relief and Mitch arrived in a very short space of time and sorted out the problem quickly and efficiently without any fuss or bother. We have always had excellent and good value for money Service from Aquatek but we were especially thankful for them at this time. Thank you.”