Alexis Filters Reviews

Name: Alexis Filters
Address: Unit 20 Melton Enterprise Park Redcliff Road, Melton
Rating: 4.78

4.8 Rating 457 Reviews

96 %

of reviewers recommend Alexis Filters

Company Reviews

Metrics

Info

4.8

Based on 457 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Customer Service
Communication Channels	Email, Telephone

About Alexis Filters:

The Filtration Professionals

Get the right, high performance filters for all your engines and equipment from Alexis Filters - the UK's expert suppliers of high quality Donaldson filtration, exhaust and industrial filtration solutions.

Choose Alexis, and you'll benefit from quality filters, responsive next day delivery and expert support and advice, designed to ensure you get the right products that will protect your machinery and provide real long-term value.

Visit Website

Phone:

01482 711259

Email:

sales@alexisfilters.co.uk

Location:

Unit 20 Melton Enterprise Park Redcliff Road
Melton
HU14 3RS

Write Your review

Tell us how Alexis Filters made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Alexis Filters 5 star review on 4th December 2020

Graham S

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good company let down by Fedex for its deliveries”

Helpful Report

Thank you for your feedback. We’re pleased to hear you’re happy with our company, although we’re sorry the delivery experience did not meet expectations. We are investigating the matter with FedEx to understand what may have happened. Reliable delivery is important to us and we will raise this with the courier to help ensure the service reflects the standard our customers expect. Thank you for bringing this to our attention.

“Hi The parts were correct no problem. However the delivery was very poor”

Helpful Report

HI Paul, as I just discussed on the phone with you my apologies for the inconvenience this caused. We've applied an additional 15% discount on your next order & we will ensure this doesn't happen again in future, along with a speedier delivery! -Sam

“I bought the filter as recommended by Alexis who were initially very helpful and it arrived promptly however it didn’t fit , wrong hole size and wrong thread pitch….which I accepted as my loss however after sending detailed measurements and thread pitch and waiting several weeks, sending reminder email etc the company has not responded with an alternative filter that would fit, leaving my tractor unusable for many weeks. Sorry but not impressed.”

Helpful Report

“Listed parts on website as available for despatch, after ordering said they were unavailable. Had to be chased for a refund.”

Helpful Report

“Website indicated stock at time of order, after one week and no delivery I contacted by phone to be told it would be delivered to Alexis filters by the end of the week, then out to me early the following week- approximately 10 days from order! I asked if I could collect asap when they received it, which was ok but no apology or postage refund offered - infact my concerns regarding timescale were met with astonishment that I thought it would have been quicker!”

Helpful Report

“The filters took a long time to come. I contacted Alexis and told they would be here by a date and it was the week after.”

Helpful Report

“Insane accountancy system which automatically generates statements showing an outstanding balance when no money is actually owed. We use the same software and it does not do that to our customers. I can only assume yours is wrongly set up. In spite of good service and a quality product I will not be using you again for the reasons given above. I wonder how many more people have had a similar experience and will also not be using you again.”

Helpful Report

“2 air filters required for complete job, only outer sent, inner was woefully expensive customer service fell well short of expectation. Will continue with commercial filters next time.”

Helpful Report

“No reply to my email of 9 Mar which was an immediate response to you - text of emails follows "Please can you send a breakdown of what I've bought? I've only received 3 x Donaldson P777731 mounting brackets which are £6.34 each inc VAT on your website, so a total of £19.02 + p&p is owed. I did ask you for a fourth of the same to be included in the order but that has not been received —I still want another. Many thanks JT Dear Customer, Please find your latest statement attached. Please make payment of any outstanding balances as soon as possible. Thank you for your valued business ! Regards Alexis Accounts Alexis Filters Ltd"”

Helpful Report

Alexis Filters is rated 4.8 based on 457 reviews