“Issues with your e-mail addresses. Various versions still in use and 'bounce backs' confuse the issue saying re-submit, but you have actually already received the initial e-mail. Gives us doubts as to whether enquiries are being actioned. We don't really want to have to phone to check all the time.”
“Action pumps are on the whole responsive to enquiries with response times met. The breakdown of the quotation is good with additional items added even if not specified by the consultant.”
“Having asked for the best possible price on a particular product, I received a quote which was inflated and not competitive. I placed the order elsewhere with a significant saving and when Tricel sales contacted me to say they could provide a better price I queried why I had not received a competitive price in the first place. I do not have time to go backwards and forwards chipping away at prices. I expect the best price first time so in this instance Tricel lost a £7800 order.”
