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Tricel (Portsmouth) Limited Reviews

4.3 Rating 98 Reviews
81 %
of reviewers recommend Tricel (Portsmouth) Limited
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Anonymous
Anonymous  // 01/01/2019
Initial Quote one item was incorrect and we had to go back and highlight this to get it changed. But error was dealt with as per the usual speed and efficancy.
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Posted 21 hours ago
No one replied
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Posted 2 months ago
Our site engineer contacted yourselves to obtain a cost for a replacement pump. After sending over a pic of the data badge on the pump he was sent an option of two pumps, one of which had a fairly long lead time for delivery. The pump specified as a replacement was ordered and delivered to us quite quickly, and then an engineer sent with the pump to site to replace. Once on site, while checking how the replacement would proceed, he noticed that the new replacement pump was a three phase unit, whereas the existing was a single phase unit. Having noticed this, he was then wary of the suitability of the pump and checked to see if the new replacement pump had an internal flow and pressure switch, something that the existing had built in. Once he had realised that the pump was completely unsuitable for the purpose it was provided for, he re boxed the unit and sent it back to our office for us to return to yourselves as not suitable for purpose. We now have to arrange to return the pump to you and recieve a credit for an unused pump. We have managed to source a direct replacement with built in switching now from another large supplier, as the client was wanting a quick turnaround. I would generally rather use a smaller company than one of the large national ones as I have usually got a better service. I would hope that this is a one off issue and we can continue to work with you with a better level of service.
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Posted 2 months ago
Very helpful, my inquiry was responded to quickly and efficiently.
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Posted 2 months ago
I didn't get an answer
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Posted 2 months ago
Prompt reply to our request to quote. A call made to us explaining the choice of pump due to the space restrictions on site. Price was supplied with supporting technical data on the pump option offered.
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Posted 3 months ago
Was only let down by the courier delivering to the wrong address which was clearly marked as a school but somehwo managed to deliver to a private house 200 yards away from the school entrance.
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Posted 4 months ago
No response to online enquiry
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Posted 4 months ago
Great Service
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Posted 4 months ago
Quick turnaround on quotes and always helpful.
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Posted 4 months ago
Great responses, evidence of the positive can-do attitude that makes all the difference.
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Posted 4 months ago
provided great hlpe to select overload relay and its rating for my sta-rite pump
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Posted 4 months ago
slow to reply, with change comes differences, i know that, but weve always had the relashionship that if it comes to a point when i need to ask for assistance, it means teh client is in need of help and asks me to sort. we purhcased these three grundfos boosts pumps, they are installed but are causing issues, an army accomodation block with intermittant water supply. could someone come back to me today and give me a date to attend
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Posted 5 months ago
No one came back to me on my request
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Posted 5 months ago
Quick turnaround on quotes
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Posted 5 months ago
Prompt at responding
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Posted 6 months ago
We would request you to connect us to the purchasing team. Thank you.
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Posted 7 months ago
Very prompt service
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Posted 7 months ago
Always prompt and friendly service.
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Posted 8 months ago
PROFESSIONAL!
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Posted 8 months ago
Tricel (Portsmouth) Limited is rated 4.3 based on 98 reviews