ABS Orders Reviews

Name: ABS Orders
Rating: 4.80

4.8 Rating 41 Reviews

98 %

of reviewers recommend ABS Orders

Company Reviews

Info

About ABS Orders:

Advanced Basement Solutions is dedicated to serving the Specialist Basement Waterproofing Contractor as well as the private homeowner and general contractors. We ship products worldwide but mostly to the USA and Canada. Our mission is to deliver the best products at the most competitive prices.

We aim to win your business by being the best in the business. We buy in bulk and pass our savings on to our customers. Our purchasing power saves you money! We deliver using the most reliable delivery services in the industry.

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Phone:

020 81238675

Email:

support@absorders.com

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ABS Orders 5 star review on 20th November 2021

Tim L

ABS Orders 5 star review on 12th October 2021

Charles D

ABS Orders 5 star review on 16th February 2021

Inder S

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I purchased ABS Orders drainage setup and it turned out it will not work with my foundation, so I was trying to get in touch with customer support with no lock! I have been sending emails, trying to call, and trying to use their online chat functionality, after some research, I found a direct number to Raymond with whom I had a very good conversation. Ray gave me a few tips on my project and I am hoping I will be able to successfully install ABS solution, where I was previously advised by a local expert that this will not work in my basement! I will return back to update you further.”

Helpful Report

Thank you Adam, I am glad I was able to help. Thanks for sharing the pics, from which I see that your floor/footer and foundation are perfect for a standard Waterguard installation, although a couple of obstacles need to be removed for the installation. I am sorry that you were unable to get hold of our customer services when you wanted to. I looked into this and see that it was after 10.00 pm our time (GMT+1) on Saturday evening when you emailed, although I appreciate it would have been the afternoon in your local time zone. I am glad that we did get to speak on Monday morning and you can always schedule any number of further telephone or webcam appointments through our online scheduler on our contact us page. We seriously value customer feedback and make changes accordingly. Based on your concerns we are looking into a 24/7/360 chat facility which will be monitored by a team of fully trained real people (not robots!). This is going to take a month or two to set up, so your feedback will be helping others in the future. I look forward to helping you further with your installation and will be eager to see pictures of the work progressing. Ray

“Got everything I wanted and in a timely manner.. the only issue was the cost for delivery was very high to get it in a week”

Helpful Report

Thanks for sharing your thoughts Kevin. Shipping costs have increased enormously since the start of the pandemic and we break even at best, sometimes even lose a bit on the shipping. Hopefully if things settle down sometime soon shipping rates will come down again and we will pass the savings on.

ABS Orders is rated 4.8 based on 41 reviews