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Abbott Lyon Reviews

4.2 Rating 8,130 Reviews
77 %
of reviewers recommend Abbott Lyon
Company Reviews Product Reviews
56,092
 Metrics Info
4.2
Based on 8,130 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 70%
Accurate And Undamaged Orders
Greater than 94%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Under An Hour
Customer Service
4.1 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Easy
Read Abbott Lyon Reviews

About Abbott Lyon:

Focused on becoming the go-to brand for beautiful, high-quality personalised jewellery and accessories, Abbott Lyon was founded in 2015 by a talented team of individuals with a passion for affordable luxury. Designed in-house by our teams in Bath and London, our brand has found loyal fans around the world, and we’re beloved for our bespoke designs, super desirable styles and special shopping experience.

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5
Deborah O
Deborah O
Verified Buyer
“Although dispatch took a while, if you’re for a bday etc as a gift , give yourself about two weeks beforehand but well worth it. It really is made strong and simply beautiful.. worth the money.”
Abbott Lyon 5 star review on 8th May 2023
Helpful Report
Thank you so much for your kind comments, Deborah - it makes our day to know that you love your new purchase! 😍
5
Jane P
Jane P
Verified Buyer
“Kept in touch with updates of order & was recieved promptly & love the item & lovely packaging.”
Abbott Lyon 5 star review on 8th May 2023 Abbott Lyon 5 star review on 8th May 2023 Abbott Lyon 5 star review on 8th May 2023
Helpful Report
We are delighted to hear that you had such a positive experience with us, Jane! We are so pleased to hear that you are loving your new AL necklace, it looks stunning✨
5
Caroline W
Caroline W
Verified Buyer
“Very pleased with my beautiful bracelet . It was the last of my 60th birthday presents .”
Abbott Lyon 5 star review on 8th May 2023
Helpful Report
Thank you so much for your kind comments, Caroline - it makes our day to know that you love your bracelet and we hope you had a wonderful birthday! 😍
5
Bale D
Bale D
Verified Buyer
“I really love the necklace”
Abbott Lyon 5 star review on 8th May 2023
Helpful Report
We are so pleased to hear that you are happy with your recent Abbott Lyon order, it looks lovely on you! We are really grateful for your lovely feedback! 💖
5
Sarah P
Sarah P
Verified Buyer
“Love my new necklace! I went for the shorter chain and it looks great.”
Abbott Lyon 5 star review on 7th May 2023
Helpful Report
Thank you so much for your kind comments, Sarah - it makes our day to know that you love your new Initial necklace! 😍
5
Ramune D
Ramune D
Verified Buyer
“The ring is right size . I am happy about it.Thank you!”
Abbott Lyon 5 star review on 4th May 2023
Helpful Report
We are so pleased to hear that you are happy with your recent Abbott Lyon order and are really grateful for your lovely feedback! 💖
5
Janine G
Janine G
Verified Buyer
“I will be ordering more jewellery!!!”
Abbott Lyon 5 star review on 2nd May 2023
Helpful Report
Thank you so much for taking the time to leave this review for us, Janine. We look forward to welcoming you back again soon here at Abbott Lyon! ✨
5
Diane T
Diane T
Verified Buyer
“Good quick service fast delivery and gift wrapped beautifully”
Abbott Lyon 5 star review on 30th April 2023
Helpful Report
Thank you so much for your kind comments, Diane - it makes our day to know that you love your new AL pieces! 😍
5
Tracey L
Tracey L
Verified Buyer
“Amazing packaging, necklace so dainty but impactful”
Abbott Lyon 5 star review on 29th April 2023
Helpful Report
Aww what a lovely review, thank you - It really means a lot to us! We hope to see you again soon at Abbott Lyon xx
5
Charlotte B
Charlotte B
Verified Buyer
“Absolutely love my bracelet I wear it everyday, the delivery was quick and the packaging was beautiful x x”
Abbott Lyon 5 star review on 26th April 2023
Helpful Report
It makes our day to hear kind feedback like yours & we can't tell you how grateful we are for the time you've taken to share this! We hope to welcome you back soon, Charlotte! 💖
5
Vicky H
Vicky H
Verified Buyer
“Absolutely love it everyone I’ve spoke to today has commented on how nice my necklace looks. Thank u so much”
Abbott Lyon 5 star review on 25th April 2023
Helpful Report
Aww what a lovely review Vicky, thank you. It really means a lot to us. ❤️Great to hear that you are so happy with your gorgeous new piece!
5
Susan S
Susan S
Verified Buyer
“Absolute stunning bracelet, and the customer service is second to none, outstanding! Very happy and will definitely be purchasing more pieces xx”
Abbott Lyon 5 star review on 25th April 2023
Helpful Report
Thanks for being such a loyal customer, Susan - it makes us so happy to hear you enjoy shopping with us! We are so grateful for your lovely feedback ❤️
5
Lauren S
Lauren S
Verified Buyer
“After purchasing the wrong size product, I contacted your team via email who were brilliant. They resent me the correct size and I absolutely adore my necklace, I’ve had it on every day since receiving it last week”
Abbott Lyon 5 star review on 24th April 2023
Helpful Report
Thank you so much for your kind comments, Lauren- it makes our day to know that you love your order! 😍
5
Lucy T
Lucy T
Verified Buyer
“I am so in love i Absolutely love my braclet”
Abbott Lyon 5 star review on 20th April 2023
Helpful Report
Thank you so much for taking the time to leave us this 5-star review! 😍
5
Denise H
Denise H
Verified Buyer
“So impressed with the customer service from Abbott Lyon, I contacted them due to my daughters name necklace chain breaking within the 2 year guarantee. They promptly arranged a replacement and kept me informed on the process just as when I bought the original. My daughter is so happy to have her necklace again. Top marks to all involved, caring, friendly and professional. Much appreciated.”
Abbott Lyon 5 star review on 19th April 2023
Helpful Report
Thank you so much for taking the time to leave us this 5-star review! 😍
5
Cindy M
Cindy M
Verified Buyer
“Ma mum so fell in love so happy she got a tear when saw that nannie necklace for my boys. I show her how appropriate it and worthy pay that. I used clearpay mean I can afford it. 5 star clean and sine”
Abbott Lyon 5 star review on 18th April 2023
Helpful Report
Thank you so much for your kind feedback - it's great to hear that you're happy! 💕
5
Keeley D
Keeley D
Verified Buyer
“My little cousin was so happy with her birthstone for her baby boy.”
Abbott Lyon 5 star review on 8th April 2023
Helpful Report
So delighted to hear that you were pleased with your recent Abbott Lyon purchase - what a lovely gift idea!✨ We really appreciate you taking the time to leave a review, thank you so much Keeley x
5
Paul G
Paul G
Verified Buyer
“We placed the order as my wife is a huge Stacey Solomon fan. I ordered a necklace with our daughters name on in Silver. I was very happy with the price, especially with the discount code that we found when placing the order. The order process was easy, and the progress of our order was updated regularly, about 6 times before it was dispatched. This is a nice touch as we're all used to everything happening so quickly these days, so waiting a couple of weeks for something can feel uncomfortable. The order updates are reassuring. When the necklace arrived (exactly when promised) it was nicely packaged. The quality of the item is very good. Better than we expected even. Over all, the experience was perfect from start to finish. I'm already planning the matching bracelet for a birthday present.”
Abbott Lyon 5 star review on 28th March 2023 Abbott Lyon 5 star review on 28th March 2023
Helpful Report
Thanks ever so much for your lovely comments, Paul! We are so delighted to welcome you into the Abbott Lyon family - top-class customer service & products is something we strive for! It really makes our day to hear that your wife loves her new necklace, it looks stunning on her!! We hope to see you again soon 💕 x
5
Carmen B
Carmen B
Verified Buyer
“Great service. I was updated regularly on the progress of my necklace. The necklace itself if beautiful and I’ve had loads of comments on it. Thank you!”
Abbott Lyon 5 star review on 27th March 2023
Helpful Report
Thank you so much for your kind comments, Carmen - it makes our day to know that you've enjoyed your recent experience! 😍
5
Chelsie J
Chelsie J
Verified Buyer
“Amazing!! Amazing customer service.. Even down to a personal email thanking for the order! Definitely be ordering again next week”
Abbott Lyon 5 star review on 26th March 2023
Helpful Report
We are delighted to hear that you had such a positive experience with us, Chelsie! We aim to provide top-quality service and products for loyal customers like you. Thanks for your feedback!
5
Tara B
Tara B
Verified Buyer
“Very good at keeping you updated with your order. I'm absolutely in love with my bracelet. It is the insulation of all my dog. I accidentally put the E and L the wrong way when I ordered 😍”
Abbott Lyon 5 star review on 22nd March 2023 Abbott Lyon 5 star review on 22nd March 2023
Helpful Report
Thank you so much for sharing your recent experience with us, Tara! We are so pleased to hear that you are loving your new Custom Name Bracelet✨
5
Marie P
Marie P
Verified Buyer
“Ordered a item , very quick delivery and lovely packaging”
Abbott Lyon 5 star review on 20th March 2023
Helpful Report
It really does mean the world to us to read such lovely reviews like yours and we are so grateful that you took the time to leave this review! We’re thrilled to hear you love your new item and we hope to see you again soon xx
5
Mark C
Mark C
Verified Buyer
“Brilliant company! Such high quality personalised jewellery at affordable prices! Fast delivery. Would order again and again. Thank you”
Abbott Lyon 5 star review on 19th March 2023
Helpful Report
Thanks for being such a loyal customer, Mark - it makes us overjoyed to have you as part of the Abbott Lyon family and we are happy to hear that you are happy. Thanks for taking the time to leave this review!
5
Mark D
Mark D
Verified Buyer
“Very happy with purchase. Mrs was over the moon with it. Packaged very nicely aswell”
Abbott Lyon 5 star review on 19th March 2023
Helpful Report
Thank you so much for your kind comments! We are delighted to hear that your wife loves her new Necklaces! We hope to see you again soon! x
5
Margaret S
Margaret S
Verified Buyer
“Lovely products and company.”
Abbott Lyon 5 star review on 16th March 2023
Helpful Report
Thank you so much for taking the time to leave this review for us, Margaret. We look forward to welcoming you back again soon here at Abbott Lyon! ✨
5
Jo W
Jo W
Verified Buyer
“I absolutely love my ring. It’s much better quality than it looked in the picture. Will definitely be ordering more jewellery from you!”
Abbott Lyon 5 star review on 16th March 2023
Helpful Report
We are so grateful that you took the time to leave this review, Jo, this really means a lot to us! We hope to see you again soon✨
5
Julie A
Julie A
Verified Buyer
“Beautiful piece, perfect for a thumb ring. Bought on one of Stacey’s offers and I love it!”
Abbott Lyon 5 star review on 16th March 2023
Helpful Report
We are so grateful that you took the time to leave this review, Julie, this really means a lot to us! We hope to see you again soon✨
5
Kerry F
Kerry F
Verified Buyer
“Very delicate love wearing it”
Abbott Lyon 5 star review on 15th March 2023
Helpful Report
Such lovely feedback, we're so pleased to hear that you love your gorgeous new Personalised Initial & Droplet Birthstone Necklace, Kerry! ✨
5
Carole L
Carole L
Verified Buyer
“Absolutely love it thank you so so much x”
Abbott Lyon 5 star review on 13th March 2023
Helpful Report
Aww what a lovely review Carole, thank you. It really means a lot to us. ❤️Great to hear that you are so happy with your Custom Name Tennis Necklace, it really is such a gorgeous piece!
5
Sarah H
Sarah H
Verified Buyer
“I brought this beautiful birthstone charm for my 50th birthday! It goes perfectly with my other charm on my necklace! Love it !!! X”
Abbott Lyon 5 star review on 12th March 2023
Helpful Report
Such lovely feedback, we're so pleased to hear that you love your gorgeous new Birthstone Pendant, Sarah! It looks absolutely stunning & I hope you had a lovely 50th Birthday✨
Abbott Lyon is rated 4.2 based on 8,130 reviews
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