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3D Autokeys Reviews

4.9 Rating 1,642 Reviews

98 %

of reviewers recommend 3D Autokeys

Company Reviews

4.9

Based on 1,642 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	100%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About 3D Autokeys:

We are a locally run family business with over 30 years in the locksmith trade. We realised there was a demand for a quality, affordable auto locksmith service within Nottinghamshire and 3D Autokeys was developed.

3D Autokeys is proud of our fleet of fully equipped vehicle locksmith vans. They contain industry standard machinery which means our fully qualified auto locksmiths are fully mobile and can respond and resolve your vehicle locksmith issues anywhere within 40 miles of our head office in Nottingham.

We cover areas such as Derby, Doncaster, Lincoln, Leicester, Mansfield, Newark, Nottingham Sheffield and all areas in between.

We understand that the cost of replacing or repairing vehicle keys through dealerships is expensive. 3D Autokeys offers a low cost and convenient service that can provide the following;
Spare car keys cut and programmed.
Replacements for lost or stolen vehicle keys and remote fobs.
Program vehicle keys to communicate with the car and security systems.
Repair damaged key blades and remotes.
Replace worn out batteries in remotes.
We can gain access to your vehicle in the event of a lockout without damage.
3D Autokeys can rectify immobiliser faults.

We pride ourselves on our high levels of customer service, our speedy response times and our low cost and high quality auto locksmith services.

Visit Website

Phone:

01159522772

Email:

enquries@3dautokeys.co.uk

Location:

Unit 2, Core 27, Evo Park, Little Oak Drive, Sherwood Business Park, Annesley
Nottingham
NG15 0EB

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3D Autokeys 5 star review on 6th April 2024

3D Autokeys 5 star review on 3rd March 2024

3D Autokeys 5 star review on 10th January 2024

3D Autokeys 5 star review on 6th December 2023

3D Autokeys 5 star review on 25th November 2023

3D Autokeys 5 star review on 25th November 2023

3D Autokeys 5 star review on 25th November 2023

20

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“5 weeks to replace an ignition barrel. Totally disorganised admin side. Constantly chasing them to get things done. These idiots cost me more money than covid.”

Posted 8 months ago

“Awful service, cancelled then week later told couldn't reprogram key. Terrible company and after the keys were stolen in a burglary, such anxiety and worried as vehicle could have been taken at anytime. Called another company, came out same day all sorted. Never use this company”

Posted 1 year ago

Thank you for your honest feedback about 3D Autokeys. We apologise for the service you experienced when attempting to reprogram a key. We understand the anxiety you felt concerning your vehicle after it was burglarised. We would like to make it right by asking you how we can improve our service to prevent similar disappointing experiences in the future. We would be delighted to have the chance to make things better and welcome any feedback and suggestions you may have for us.

Posted 10 months ago

“Nobody came on arranged day wasted my time”

Posted 1 year ago

Hi Neil, Thank you for leaving your review. I have spoken with my technician and they advised he had come out to you and tried calling you multiple times when on route and when he had arrived. He knocked on your door twice with no answer . The office also tried calling the day before and on the day to confirm your booking but was unsuccessful in getting through to you. If you would like to re book the appointment please call or email us. Kind regards Lauren

Posted 1 year ago

“Called 3 times, still waiting for a call back and still waiting for a technician who was supposed to turn up last week, awful customer service, would not recommend”

Posted 1 year ago

Hi James, I am sorry to hear this. If you could please send an email over at enquiries@3dautokeys.co.uk with your vehicle registration number and contact number, I will get this looked into for you. Kind regards Lauren Team manager

Posted 1 year ago

“I won't be using these again. I knew when I spoke to 3 different people who told me 3 different things, so to say i was confused. The guys turned up this morning and I felt they just couldn't be bothered to try and come up with a solution for me other than smashing the window. I appreciate it was a difficult situation and it wasn't a simple job, but felt there was no help at all. Thanks 3d autokeys. Now wasted 4 days, and got to find someone else”

Posted 1 year ago

“Brilliant service i would recommend”

Posted 1 year ago

Thank you so much for taking the time to leave your review about 3D Autokeys, Deborah. We feel that you may have accidentally left us a 1-star review.

Posted 1 year ago

“2 hours wasted plus petrol, didn’t know what they were doing. Even though I’d telephoned 3 times, given them the correct details for my car, they thought it was a Fabia, instead of a Vauxhall . Blamed admin for the mix up. Not offered to put it right for us. Very disappointed with this company”

Posted 2 years ago

“I had agreed on the quote i was given. I also sold the service to my sister in law who also needed a second key. I had planned to have mine done at work. I told them in my communications I work 09:00-16:00. And there times I may need to be away from the office here or there. I was given a time of 08:30-17:30. So my messages were ignored. And why cant a better time schedule be given. Not everyone can hang around for around 9 hours, later if the guy does not get to you before 17:00-ish. So I have had to cancel, and placed the order with another company who have given me an accurate time. Not wait 9 hours...It`s a shame but that is what it is...Peter”

Posted 2 years ago

“Autokeys arranged a date with me to cone and programme a new key for my Van. They said they couldn't give an exact time but a technician would call me 30mins before arrival. I waited in all day turning down a days work, they never arrived. I tried to call but answer phone only so i left a message and still a week later I haven't recieved any communication from them”

Posted 2 years ago

We did attempt to call you several times on the day, with no answer. Our team called the contact number you provided when we booked the job; we believe this may be your husband's contact number. We are sorry we couldn't contact you to complete the job.

Posted 2 years ago

“Extremely disappointed with 3D autokeys! Made an appointment to have a new key cut and programmed. Was told there are 2 suitable key types with a £60 difference in price but only the cheaper was available so I saved that amount aside. My initial appointment was cancelled due to ‘unforseen circumstances’ and scheduled for the following week. Then called the day before that appointment to say I could only have the £60 dearer key which I then couldn’t afford so had to cancel the appointment altogether. Could have made alternative arrangements a week before had I known this.”

Posted 5 years ago

“I rang them to get my spare key cut as one key out of two stopped working recently. The Engineer came out and after spending 3 hours on my vehicle, he messed everything up as my original key also stopped working. And, my vehicle was off road for almost 9 weeks, due to negligence of the Engineer as they could not find out what the Engineer did to my car. They left my vehicle on the public highway unlocked and unsecured due to the Error of the Engineer. Only after someone went into my vehicle they finally recovered my vehicle from public road and I was told it would be put into secured parking, but no paperwork was given to me to assure that my vehicle was safe and secure. In this process my vehicle was damaged which I notified them as soon as I received my vehicle back. But they refused to take any sort of responsibility and refused to repair any damage. Also my vehicle's interior was left in a mess with greasy fingerprints on cream interior and they also denied that responsibility. From there on they put all the blame on me and the mercedes Dealership but not on themselves who put my vehicle out of use in the first place. They even blamed me that I ordered the parts through dealership which was incorrect and that they had nothing to do with it. But, when I told them that I have paperwork to prove that the parts were ordered by 3D Auto not by me. They did not reply back. They also made a comment that they paid 2% of my vehicle value to get my vehicle fixed which I found extremely offensive. They also refused to provide me with a hired car for the first week and the second week I was told to organise one myself as they couldn't find any vehicles available as a courtesy car. But, I found a car within a few minutes. Although, later they paid for it. Also they accused me of making threats against them when I told them that I would share my experience that I had with 3D Auto. So far they have not provided me with any evidence of any threat made against them. I find them very unprofessional, incompetent, irresponsible, as they blame the world for their mistakes instead of accepting their own.”

Posted 5 years ago

Hi Hamed, thank you for the feedback. I am sorry that on this occasion you feel that 3D Autokeys have let you down. I would like to go through each of the points that you have raised in your review and explain our version of events as I did on the 12th July. During our first visit to your vehicle to program a second key, our technician was informed that you had already had a fault diagnosed with your existing key when you had taken the car to a garage. You explained that you had been told that the fault could either be the key itself, or the EIS unit (Electronic Ignition Switch) on the vehicle but you told our technician you wanted to try the cheaper option first, which was to attempt to program a new aftermarket key. We then attempted to do as you had requested, however it didn’t resolve the issue. We then purchased a new original key on your behalf from the dealership at no extra charge to make sure that our key wasn’t at fault, but due to Mercedes security procedures regarding keys this did mean that only you as the vehicle owner could collect the key. In the meantime we had the vehicle recovered to your house as requested free of charge. You then contacted me at 16.30pm on a Friday before a bank holiday and requested a hire car, which I attempted to arrange for you. Unfortunately due to the time of day and with it being a bank holiday, the company that we use for our car hire did not have any availability. I then tried to contact other hire companies but they were not prepared for me to hire and pay for a hire car on your behalf. I called you to explain this and you said that you were happy to hire the car yourself providing I would pay for it, which I agreed to once I had received an invoice. As soon as the invoice was received from you, it was paid the same day. Once we had the key in our possession we then attempted to program it to the vehicle but with no success. Our next option was to order an EIS unit, again at no extra cost to yourself, which we did. When the EIS unit arrived we fitted this to your vehicle hoping that this would fix the issue, but unfortunately this didn’t work either. From here I then decided I would get the car recovered to our local Mercedes dealer for further diagnosis, which you consented to, despite the fact that the vehicle already had a fault before we initially attended. I then hired you another courtesy car which was dropped off to a place of your choice so as not inconvenience you even further. Once the vehicle was at Mercedes we were being charged by the hour to diagnose the fault on your vehicle, and this took several days. When Mercedes finally got the bottom of the issue they discovered that the key that they had originally ordered was faulty, and therefore they had to order another one which took a further week. Once the correct key arrived this finally worked on the vehicle and they called us to say the vehicle was ready. We were informed that the vehicle now had two working keys; one being the brand new key and the other being the original key that you were having issues with. When I collected your vehicle, the ring around the ignition was missing and only one of the keys was working but as I had promised you that your vehicle would be returned to you that day, I decided that I would take the vehicle to our office and get the ring around the ignition replaced. I also wanted to replace your original faulty key with a new aftermarket one as goodwill gesture, as you had already had issues with it before we carried out the work. I delivered the vehicle back to you later that day and you called me to say that regardless of the fact that we had paid out over £2000 to fix an intermittent fault that was already present on your vehicle before we touched it, that you were still not happy with the £180.00 that you had to pay for the original spare key and that you felt you should be offered the whole job free of charge. I would like to remind you that 3D Autokeys covered the cost of hire cars for a total of six weeks (as opposed to the nine weeks that you have claimed in your review), and all other costs incurred during the transportation, diagnosis and repair process, despite the issue on your vehicle being present before we initially attempted to code a spare key. We did everything we would to provide you with the highest level of customer service, as we do with all of our customers and I’m sorry that you feel that our efforts were not sufficient. To further fight your case, you then proceeded to say that you had cancelled a holiday because of the issues with your car, and when I remarked that you had not brought this to my attention at any point during the time throughout the process, you then when onto say that we had also caused your cigarette lighter to stop working. As explained in my email dated 12th July, we do not have any need to be working near or with the cigarette lighter in any way during any key programming process and so it would be impossible for one of our technicians to have damaged it. Further to this, you complained that our technicians had left dirty finger prints on your cream interior. Our technicians are not mechanics and therefore do not wear overalls and they did not carry out any investigative work on the vehicle that would cause the interior to get dirty as all programming is carried out inside the vehicle. All of our vans are also fitted with onboard handwashing facilities so that our technicians can wash their hands before entering a customer’s vehicle. You were also not happy that I had not valeted your vehicle for you but unfortunately this is not a service that we offer any of our customers. I would ask that you please also refer back to all correspondence from myself, as at no point during our communication have I ever said that we have paid 2 % of the value of your vehicle in repairs. Should you wish to discuss the matter further then please do not hesitate to contact me via the details that you already have. Kerry Akers Manager

Posted 5 years ago

“Guy came out to my jaguar and sorted me a new Kew fob, the following day an alarm started going off on my car, it had never done this before the new key was done. The same guy came back to have a look at the problem but could find no answer for it. He left telling me to take it somewhere and find out what was wrong, unfortunately the earliest appointment I could get was about 10 days later. When I got in the car the next time after he had been trying to get my fuse boxes out the ABS light was on, the DSC warning was on and my cruise control was not working. I thought I'd wait until I'd had it checked before I contacted them again. When I had the car checked I was told that my key was not synched into the car properly and that the electrics had been messed with which almost certainly was the reason for the other faults. I contacted 3 D Autokeys and basically I was robbed of by a guy who just was not interested. I strongly advise people to go elsewhere.”

Posted 5 years ago

Hi Stephen, thank you for your feedback. I have now had time to investigate the situation. I can see from the quotation that you required two replacement remotes as the ones that were supplied with the vehicle that you had not long purchased were not working. However once we attended the vehicle on the 11th April you explained that you only required one and as our technician was there he happily coded in your existing remote at no extra cost. When the technician completed the job, both remotes were fully working and there was no alarm sounding. Although within your review you claim that the alarm started to sound the day after we attended the vehicle, it wasn’t until the 19th April, 8 days later, that you contacted us to let us know about the issue and a technician was sent back out to you the following day. On inspection it was clear that the sound being emitted from your vehicle was in fact a beeping coming from underneath the fuse box and not the car alarm itself. Our technician then sat inside the vehicle and managed to get the factory fitted alarm to activate which sounded the horn. He then continued to investigate the beeping noise by checking the fuses on the vehicle but there was nothing obvious as to why this was happening, nor was there any more that he could do to stop the beeping for you. This issue is something that we do not believe was a result of the work that was carried out by 3D Autokeys and nor have we ever experienced this issue when programming this particular model of vehicle before. As we believe this second beeping was not the result of a factory fitted alarm our technician concluded that you would need to take the vehicle to a specialist. We believe that the reason that you may not have experienced this issue before now could be due to the fact that you were not actually activating the alarm when locking your vehicle as your two existing remote keys were not functioning properly, meaning that you had to manually use them, and the issue had only now become apparent as you were activating the alarm with your remote keys. When the technician left the vehicle after the second visit both keys were synchronised and fully functional and he has also confirmed that there were no lights on the dashboard. The technician has told us that he explained to you that if you experienced any further issues you should contact us right away and send us a copy of any report you received from a specialist. 11 days after our second visit you then contacted the office to inform us that warning lights had appeared on the dashboard the day after our technician had attended for the second time, but you hadn’t reported it until now because you wanted to wait to get it into the garage, which you couldn’t do for 10 days as they were fully booked. After attending the garage you told a member of the sales team that the garage had said that it was down to the key not being synchronised into the vehicle and the electrics had been tampered with. At this point you were asked if the remotes are still operating the doors via the button, to which you told us that they were, and this suggests that the information that you have been provided is not accurate; if the remotes were not synchronised correctly the vehicle could not be unlocked via the buttons on your remote. When programing in any remotes to this particular vehicle we do not have any reason to interfere with any electrics as all programming is carried out either diagnostically via the OBD port or manually using the keys themselves. If we had tampered with any electrics it is likely that you would have had both Issues immediately after we initially attended the vehicle to program the keys. On our second visit there was already an issue with the alarm, and I can confirm that the only procedures that our technician carried out at this time involved listening to where the noise was coming from inside your vehicle, cause your alarm to sound by sitting in the vehicle, and take the cover off the fuse box to inspect the fuses. At no part during the process did our technician touch, or have any need to touch, any other electrics on the vehicle whilst programming your keys. If you would like to obtain a full report from your garage and discuss the matter further then please do not hesitate to contact me. Kerry Akers Manager

Posted 5 years ago

“I had two new keys cut and they only lasted one day The next day all my keys would not work including my original bmw key Called them but did not home until the next day to sort left be stranded as I had to take a day of work to sort issue the car had to taken to my garage where aa said it was a starter motor but wasn't there was an issue with the keys Now sorted the technician did not assemble the immobiliser box securely”

Posted 6 years ago

Hi Ajit, thank you for the feedback. I am sorry that on this occasion you feel that 3D Autokeys have let you down. I have now had chance to investigate the matter further and I have outlined my findings below: On our initial visit to provide you with two new keys it was noticed by our technician that the panel that protects the vehicle’s immobiliser box had been removed and that several screws were missing. When asked, the technician said you seemed to have no knowledge of this issue and so he proceeded to carry out the work that was required. I can also see from your review that the original key was no longer working on the vehicle alongside the two new spare keys that we provided. Normally when this happens, it means that there is an issue with the vehicle itself and if you had called us before the AA and getting the vehicle towed to a garage, we could of explained this to you at the time and sent a technician out to confirm this. Unfortunately this did not happen and we were not informed until the following day, after the AA had already incorrectly diagnosed the starter motor as being the issue and after your vehicle had been recovered to the garage. Once the vehicle was at the garage the mechanics investigated the problem and then informed you that the starter motor was not actually the issue as the AA had originally diagnosed, and at this point that you decided to contact us to report the problem. From here we sent a technician to the garage and whilst investigating the matter it became apparent that there was an electrical connector that had come away from the immobiliser box. The technician managed to do a temporary fix on the connection and then plugged the immobiliser box back in to the vehicle, which then started. Afterwards he spoke with the garage about the issue, and they in turn informed him that the panel which was originally reported to you prior to us undertaking any work had in fact been removed previously as water damage to the ECU meant that the immobiliser box had needed to be replaced. We believe that whoever originally replaced your ECU may have caused the damage to the connection that lead to your vehicle not starting on this occasion. Should you wish to discuss the matter further then please do not hesitate to contact me. Thank you, Kerry Akers Manager

Posted 6 years ago

“:-( So disappointed that no one turned up on 2 consecutive days for pre-arranged appointments and no phone call to explain failure to attend. I had taken the afternoon off work to be available for the second appointment.... . Really disappointed especially since they had all sounded nice and professional on the phone and also have such positive reviews.”

Posted 6 years ago

I am sorry that you feel that 3D Autokeys have let you down, I have searched our database but we cannot see that there has been any work carried out. We have also tried to contact you twice to see if there is anything that we can do to restore faith in 3D Autokeys, but unfortunately, there is no record of you even having a quotation from us, if you would like to discuss the matter further then please contact me. Thanks, Kerry Akers Manager

Posted 6 years ago

“Wanted a motorcycle key calibrating only. Had already been correctly cut. They wanted £60 for this. I am no fan of main dealers and try to support local businesses. However when a main dealer charges only half this price for a complete replacement key !!!! I note that the provision of a price for this "service" took a while to get. If £60 was quoted initially I would have gone elsewhere post haste.”

Posted 6 years ago

“I booked an appointment and the guy came on time, the only thing that was good. Listening to my car turning over, not starting was not good, watching the 3D man on the phone obviously asking for advice not promising. Eventually all went well and the key worked but only for a few days. Since then despite Emailing and calling I have had no reply. Sorry but I can never promote this company, these people.”

Posted 8 years ago

3D Autokeys is rated 4.9 based on 1,642 reviews