I had agreed on the quote i was given. I also sold the service to my sister in law who also needed a second key. I had planned to have mine done at work. I told them in my communications I work 09:00-16:00. And there times I may need to be away from the office here or there. I was given a time of 08:30-17:30. So my messages were ignored. And why cant a better time schedule be given. Not everyone can hang around for around 9 hours, later if the guy does not get to you before 17:00-ish. So I have had to cancel, and placed the order with another company who have given me an accurate time. Not wait 9 hours...It`s a shame but that is what it is...Peter