Alpha Power Cleaners Reviews

Name: Alpha Power Cleaners
Address: 223, Barrow Road, Loughborough, Sileby
Rating: 4.94

4.9 Rating 103 Reviews

100 %

of reviewers recommend Alpha Power Cleaners

Company Reviews

Metrics

Info

4.9

Based on 103 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	100%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

Visit Website

Phone:

0800 859 5151

Email:

info@alphapower.co.uk

Location:

223, Barrow Road, Loughborough
Sileby
LE12 7LR

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Complete waste of time sent a engineer that did not have a clue what he was looking at or doing. Cost a fortune to get them to have a look at a Nilfisk cleaning machine. I certainly would not recommend this company for anything Nilfisk. Refused to accept any reasonability for bad workmanship.”

Helpful Report

Posted 1 month ago

Thank you for taking the time to share your feedback. We are naturally disappointed to hear your concerns, as they do not reflect the high standards of service we strive to provide. We would like to clarify a few key points regarding your recent experience. All of our service technicians are highly trained professionals with a minimum of four years’ experience working across a wide range of cleaning equipment, including Nilfisk, and other leading industry brands. Our team regularly undergoes additional training to ensure we stay current with evolving technologies and best practices. In terms of cost, our service rates are benchmarked regularly against industry standards. In the majority of cases, our pricing is more competitive than comparable providers offering similar levels of expertise and support. Upon attendance, our technician conducted an assessment of the machine and after consulting with technical support, based on the faults observed, recommended the equipment be uplifted to our workshop for further investigation. This approach is standard practice when more in-depth diagnostics are required. At no point was any repair work carried out that could reasonably be described as poor workmanship. This was communicated with site. Alpha Power Cleaners Ltd has been operating for 28 years and built its reputation on dependable service and strong customer relationships. This is evidenced by numerous positive reviews and long-standing client partnerships. While we regret that your expectations were not met on this occasion, we do respectfully dispute the claims made in your review. We are always open to constructive dialogue and would be happy to discuss the matter further should you wish to resolve this more amicably.

Posted 3 weeks ago

“Alpha power cleaners came to fix our power washer and Dave Scales the engineer really knows his stuff. kept us informed all the way through the repair. Excellent job from dealing with the office to the engineer on site doing the repairs.”

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Posted 1 month ago

“Brilliant service and communication”

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Posted 2 months ago

“Great service from Steve at Alpha Power from a reactive site survey to a quality installation and machine.”

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Posted 4 months ago

“Great service from this company. Although the issue with our pressure-washer was not urgent, Steve the engineer was on site next day and quickly identified and repaired the problem whilst giving us clear and detailed advice on how to stop it happening again which he did in a very friendly and courteous manner (even if some of the questions we asked sounded stupid!!). We would thoroughly recommend this company.”

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Posted 5 months ago

“Fantastic service, available to help us with an industrial scrubber over the Christmas break. Great pricing, transport included and got back to me after my first enquiry within 15 minutes - cannot fault their customer service.”

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Posted 6 months ago

“Happy with service happy with the engineer”

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Posted 11 months ago

“Top service from Steve, not only serviced and health checked all machines but left them in a brand new condition head to toe and advised on other parts like hard wearing hoses and chemicals to use with our pressure washers.”

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Posted 1 year ago

“Thank you to Simon for going above and beyond his role , really helpful & great attitude. Thank you for your help once again mate .”

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Posted 1 year ago

“We have used Alpha Power Cleaners for many years now. The machine are always delivered on time everytime and always on hand to help at last minute. Highly recommend!”

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Posted 1 year ago

“great service”

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Posted 1 year ago

“always helpful”

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Posted 1 year ago

“Great service, great prices.”

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Posted 1 year ago

“Customer service is second to none. Communication is brilliant from both the office and engineers. We had a problem with some equipment and this was explained in full detail as to what could be done followed up with further information. Recommend them very highly.”

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Posted 1 year ago

“The reason I’ve used these guys for years is the consistent level of exceptional service. Always quick to respond, never hard to get hold of and often offer short term solutions to keep us working (thinking on their feet) and all whilst remaining very reasonable on price. Wouldn’t hesitate to recommend.”

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Posted 1 year ago

“Great service, friendly staff and very helpful. Machines always turn up in excellent condition and delivery is always on time.”

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Posted 1 year ago

“Alpha Power Cleaners are always happy to accommodate our requests no matter how small, the staff are always willing to advise were necessary.”

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Posted 1 year ago

“Just had a service and a major repair done by Mick frist class job top Fitter very well. done Alfa steam cleaner servicing”

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Posted 1 year ago

“Brought many machines from nick now and he’s always been very helpful”

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Posted 1 year ago

“outstanding service as well as customer service”

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Posted 1 year ago

Alpha Power Cleaners is rated 4.9 based on 103 reviews