Alpha Power Cleaners Reviews

Name: Alpha Power Cleaners
Address: 223, Barrow Road, Loughborough, Sileby
Rating: 4.94

4.9 Rating 103 Reviews

100 %

of reviewers recommend Alpha Power Cleaners

Company Reviews

Metrics

Info

4.9

Based on 103 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	100%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

Visit Website

Phone:

0800 859 5151

Email:

info@alphapower.co.uk

Location:

223, Barrow Road, Loughborough
Sileby
LE12 7LR

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Complete waste of time sent a engineer that did not have a clue what he was looking at or doing. Cost a fortune to get them to have a look at a Nilfisk cleaning machine. I certainly would not recommend this company for anything Nilfisk. Refused to accept any reasonability for bad workmanship.”

Helpful Report

Posted 4 weeks ago

Thank you for taking the time to share your feedback. We are naturally disappointed to hear your concerns, as they do not reflect the high standards of service we strive to provide. We would like to clarify a few key points regarding your recent experience. All of our service technicians are highly trained professionals with a minimum of four years’ experience working across a wide range of cleaning equipment, including Nilfisk, and other leading industry brands. Our team regularly undergoes additional training to ensure we stay current with evolving technologies and best practices. In terms of cost, our service rates are benchmarked regularly against industry standards. In the majority of cases, our pricing is more competitive than comparable providers offering similar levels of expertise and support. Upon attendance, our technician conducted an assessment of the machine and after consulting with technical support, based on the faults observed, recommended the equipment be uplifted to our workshop for further investigation. This approach is standard practice when more in-depth diagnostics are required. At no point was any repair work carried out that could reasonably be described as poor workmanship. This was communicated with site. Alpha Power Cleaners Ltd has been operating for 28 years and built its reputation on dependable service and strong customer relationships. This is evidenced by numerous positive reviews and long-standing client partnerships. While we regret that your expectations were not met on this occasion, we do respectfully dispute the claims made in your review. We are always open to constructive dialogue and would be happy to discuss the matter further should you wish to resolve this more amicably.

Posted 3 weeks ago

Alpha Power Cleaners is rated 4.9 based on 103 reviews