“Awesome customer service. Every person that I was in contact with where super friendly and helpful getting me get a replacement. Bonus that the product itself is a great quality product with lifetime warranty”
“Good luck.I can’t even get response from zulay now. I purchased replacement on April 4 with an estimated delivery date of April 15-25. It is now April 29 and I haven’t received item. I haven’t even gotten shipping or tracking info still. I assume it still hasn’t shipped. I asked for a status of my order on 4/17 and they responded 4/19 saying “I’ve already gone ahead and notified our shipping team to have this fulfilled as a top priority (it’ll arrive in in 2-4 business days)!” I messaged them on 4/25 asking for status again and it’s now the 29th and I have no product, no response, no email saying it shipped, no tracking #. It’s like it’s a joke to them to take my money for shipping and then not send me a replacement. Very irritated at this point.”
“When my trusty and well-used milk frother died after a couple of years, I reached out to the company who quickly and graciously offered me a full replacement at no charge! They stood by their "lifetime guarantee" and were friendly, thorough and totally responsive during the whole process.”
“Slow response time and they said they never saw my emails. I had to pay shipping and handling for a tiny part. I asked for 2 of them so I could have a spare and only got 1.”
