Good Afternoon,
Thank you for providing us with your feedback.
We are sorry to hear that you had difficulty opening your sharps bin.
For safety reasons this product is designed in a way it does not open easily to help reduce the chance of contaminated needles falling out of bin if it falls over or is placed on its side. This also helps ensure the bin can be safely disposed of when it is full.
We are however keen to understand more and provide more assistance and our Customer Service Team will reach out to you privately via the email address associated with your account in regards to this.
We look forward to helping you.
