“I'm very sorry but I didn't receive my parcel as royal mail is useless and they sent it to the wrong city and marked it as delivered. I have made complaint and I'm waiting for refund.”
Hi Mikolaj,
Thank you for your recent feedback, we are always keen to learn how to improve our service and want to ensure we provide great service to all of our customers.
I am sorry to hear that you had not received your order as anticipated especially as this is the first we have been made aware of this matter.
All of our delivery services are provided by trusted nationwide services which offer tracking on all orders for security and convenience. Given the nature of the products that we provide, we understandably want to ensure deliveries are sent using reputable couriers, that offer tracked and insured services so that your medication is received in the condition intended, to the right patient.
The benefits of this allow us to email you as soon as your item has been collected by the courier with a tracking number which you can use to follow the progress of your parcel on its way to you.
Depending on the delivery service you choose to use, the courier can provide an estimated time of arrival to minimise any disruption to your day.
From your order, I can see that you chose to use the standard tracked delivery service which is provided by Royal Mail and it is important for me to note that we do however offer a range of delivery options from both Royal Mail and DPD that you can find here https://www.theindependentpharmacy.co.uk/delivery-information which I hope gives you suitable options for delivery based on the urgency of the treatment required.
Customer satisfaction is important to us here at the independent pharmacy and I want to ensure you have a positive experience with us, therefore a member of our support team will be in contact with you shortly to help resolve this matter to your satisfaction.
Hi Susan.
Thank you for your recent feedback, we are always keen to learn how to improve our service and want to ensure we provide great service to all of our customers.
I am sorry to hear that you have not found the Nystan (Nystatin) Oral Suspension to be as effective as the Daktarin oral gel, as this is a very popular product among our customers.
Our patients have reported this treatment to be very effective and efficient in treating as well as acting as a preventative measure for oral thrush. It works quickly as it is applied directly to the source of the fungal infection.
Our support team have contacted you to find out a little more about your experience with this treatment, to enable our clinical team to directly provide you with some personal.
“It was easy to order this product and it arrived promptly. I followed the instructions, 4x doses daily for a week and it clear up my oral thrush completely.
Ivan recommend both the product and the service.”
Hi Aso
I am sorry to hear that you have not found the Nystan (Nystatin) Oral Suspension to be an effective treatment for you on this occasion.
Our patients have reported this treatment to be very effective and efficient in treating as well as acting as a preventative measure for oral thrush. It works quickly as it is applied directly to the source of the fungal infection.
Our support team have contacted you to find out a little more about your experience with this treatment, to enable our clinical team to directly provide you with some personal.
