“This very brand by +NOUMED sent to me didn't work for me. Not effective. A waste of money. I will not recommend this brand by +NOUMED.
The brand by TEVA usually works well for me.”
Hi Chidi,
Thank you for taking the time to provide your feedback.
The product that you have purchased is a generic medication that is manufactured by a variety of different companies but it is important to note that the active ingredient within the medication remains identical.
As a fully regulated online pharmacy, we will only source medication from responsible and reputable suppliers, the same as the traditional high street pharmacies, many of which will also stock a variety of generic medications from a range of brands.
Where possible we do provide the item pictured on our website however on the website we advise: The brand supplied may vary. Please contact us if you require specific brands. The reason for this is because we may occasionally substitute a generic or unbranded product depending on stock availability from our wholesalers, at the time.
I cannot see that you have previously contacted us with a brand preference however I have now updated your account notes to help ensure that Teva is provided in the future.
Our support team have also reached out to you directly to provide any further assistance that may be required.
Hi Ghulam,
I am sorry to see that your experience with us has not lived up to your expectations and want to understand more so that I can help.
After reviewing your recent order with us, I can see that your order was reviewed by a pharmacist approved and dispatched the same day that your order was placed.
The item was then delivered using your chosen courier service and was received by you 2 days later.
I would be grateful if you could let me know how we could have improved, so that I can try to ensure we live up to your expectations for any future orders and look forward to hearing from you.
