Hi Katja
Thank you for taking the time to provide your feedback.
I am sorry for any confusion caused by the order process and want to understand more so that I can help.
After reviewing your account with us, I can see this information is relating to a NHS Prescription Charge which was completed for NHS Prescription we recently dispensed for you.
I can see there was no delivery charge for your prescription and I hope this helps explain the situation.
If however you have any further queries, our support team have reached out to you directly and will be happy to help.
