Hi Peter,
I am sorry to see that your experience with us has not lived up to your expectations and want to understand more so that I can help.
After reviewing your recent order with us, I can see that your order was reviewed by a pharmacist approved and dispatched the next working day following your order being placed.
The item was then delivered using your chosen courier service the next working day and from the order being placed to when the item was delivered successfully and the total turn around time was done within 1 working day.
I would be grateful if you could let me know how we could have improved, so that I can try to ensure we live up to your expectations for any future orders and look forward to hearing from you.
Our support team have contacted you directly to continue reviewing this matter further,
“Haven’t used it yet , it was due to arrive on the Saturday before i went to Lanzarote for three weeks Royal Mail messed up the delivery and then tried to delivery the day after i landed in Lanzarote only got the cream from post office last night!!!!! Have told you this 3 weeks ago hope the special delivery postage charge was returned to my account.”
