Hi Louise,
Thank you for leaving your review, we always want to hear from all of our patients as this helps us develop and improve the service that we provide our patients.
I am very sorry to see that your parcel has not arrived and that this is the first we have heard of this.
Upon checking your order details I can see that the courier tracking history for your order indicates that it was delivered within the estimated delivery timescale on Friday 3rd February.
Our support team has attempted to contact you directly to help ensure that this matter is promptly resolved however we have unfortunately not heard back from you,
Please contact us directly and we will be more than happy to provide further assistance.
