Hello Gillian,
Thank you for bringing this matter to our attention; I am very sorry to hear that you received the Canesten treatment in this condition.
Upon reaching out to you directly, you confirmed that you were unable to recall the condition of the external packaging or the specific batch details to enable us to further investigate this incident with the courier or manufacturer.
Please be reassured that as a regulated UK pharmacy, we use the same medication suppliers as the main high-street pharmaceutical chains and all of our treatments are brand new.
As soon as we learnt of this unfortunate incident, we promptly looked to find a suitable resolution for you and we remain available to you.
Thank you again for taking the time to leave a review, we appreciate every opportunity to improve our services and product range for everyone.
