Hi Andrew,
Thank you for your recent order, it is lovely to see you return to our pharmacy.
From reviewing your account I can see that you have ordered this treatment from us several times previously and I can see that your recent order was reviewed by a pharmacist, approved and dispatched the same day the order was placed, and the item was then delivered using your chosen courier service the next working day.
However I would be grateful if you could let me know how we could have improved, so that I can try to ensure we live up to your expectations for any future orders and look forward to hearing from you.
“I’ve had 2 lots of these tablets now and I expected to have lost at least a stone I feel they have done nothing for my weight loss at all I lose only if I deficit and this is not the purpose of this tablet”
Hi Amanda
Thank you for your recent feedback, we love to hear from all of our customers and how we can improve our service and range of treatments.
I wanted to let you know that Orlistat works by decreasing the amount of fat from your diet that your body absorbs, this in turn helps with reducing overall calories and aids weight loss.
The expected weight loss is about 10% of your overall weight over 6 months, and when combined with a weight-reducing diet and exercise, this equates to about 1kg in a month, so it is still a slow process.
Should your diet not be particularly high in fat, your weight loss may be slower than someone with a particularly high-fat diet and it is also important for me to note that Orlistat has no effect on other sources of calories, such as carbohydrates, sugars, and alcohol, so make sure you are aware of how many calories you are eating from other sources as well.
One reason why Orlistat may not work is that you may think that you can relax your weight-reducing diet, and the Orlistat will 'do it all'. This is not true. In order to lose weight you still have to eat less and exercise regularly. Orlistat prevents only some of the fat that you eat from being absorbed (just under a third) - if you do not keep to a healthy weight-reducing diet, and you eat more fat (chocolates, cakes, etc), the extra fat that you eat will easily cancel out the effect of the Orlistat.
As with any weight loss treatment, this should always be used in conjunction with a considered exercise programme alongside a healthy diet that considers the main food groups alongside calorie control.
The NHS have a superb guide on how to eat well which you can find out more about here; https://www.nhs.uk/live-well/eat-well/
Otherwise, we have a guide (https://www.theindependentpharmacy.co.uk/weight-loss/guides/orlistat-diet-plan) which you can read on healthy eating, and also an entire section of advice on weight loss that you are welcome to read https://www.theindependentpharmacy.co.uk/weight-loss#Advice.
We would always advocate using one weight loss program at a time, and build this into a healthy diet with an appropriate amount of exercise.
I do hope that this reassures you that this medication will help you achieve your weight loss goal however our support team have contacted you directly to give you a little more advice and direct you to other products which you may find useful.
