Hi Lisa,
Thank you for taking the time to leave us a review, we always want to hear from our customers as it allows us to continue to improve our service and the products that we offer
I am very sorry to hear that you have not found the Skinoren 20% Cream to be an effective treatment for your condition and we are keen to further understand your needs to help resolve this.
Upon checking your order details I can see that your order was received and processed ready for collection on the same working day, Thursday 14th December and the courier tracking history indicates that your order was safely delivered on Saturday 16th December.
Skinoren 20% cream is one of our very popular products, scoring 4.7 out of 5 based on 113 customer feedback, with my customers reporting excellent results in their treating acne. This is an effective treatment option for many customers as it contains the active ingredient azelaic acid, which has a dual mode of action: it helps to reduce the growth of the keratin skin cells that block pores and sebaceous glands (often leading to skin breakouts) and kills the bacteria that live on your skin and can be responsible for causing acne.
However, it is important to note that it will usually require 4-8 weeks of using Skinoren cream for users to begin seeing improvements but this can vary from person to person; the speed at which it produces results will depend on the severity of your acne symptoms (among other factors). For optimal results, Skinoren should be applied consistently over a period of several months.
Customer satisfaction is very important to us and we always want to ensure that the treatments we provide are best suited to your individual needs and our clinical team remains available to you if you require any additional information or support regarding this treatment or indeed a more suitable alternative.
We would also love to know how your experience with us could have been a 5-star. Our support team have contacted you to find out a little more about how we could have made your journey even better!
Hi Benjamin
Thank you for your review, we love to hear from all of our patients as this helps us to understand how we can better treat the symptoms being reported and ensure we offer the right treatments.
Firstly I am very sorry to hear that you have had this experience with this treatment. Typically acne treatment can take up to 6-8 weeks to take full effect.
As a responsible online pharmacy, we will only source medication from responsible and reputable suppliers, often the same as the traditional high street pharmacies, that is new and safely sealed by the manufacturer.
Skinoren is normally a very well tolerated treatment which is clinically proven to help effectively treat the symptoms which you have reported, being rated 4.75 out of 5 stars by our patients.
Given the nature of your comments, I have escalated your feedback to our clinical lead and I would be grateful if you could confirm the following information to help us provide you with further assistance regarding this treatment.
When did you last apply the medication?
How often did you apply the treatment?
How do you apply the treatment and what amount is applied?
Have the symptoms become worse over time?
Have you noticed any other symptoms you feel may be associated?
Is there anything that makes your symptoms feel worse or better?
Have you sought any medical attention or advice (i.e. from your GP)? If so, what was their advice?
Have you changed anything about your normal skin routine recently including any washing powders?
As soon as I receive your reply our clinical team will review your responses with the urgency required, where we will be able to work towards a satisfactory resolution to this matter for you.
I look forward to hearing from you however, should you have any further queries in the meantime please do not hesitate to contact me directly on 0333 2200 519 (option 1) or by reply to this email at support@theindependentpharmacy.co.uk
