Thank you for your review
I am very sorry to see that you are unhappy with the price of your product and I want to ensure all of our customers are satisfied with the service we provide.
We have tried to make the pricing on our website as open and transparent as possible, and before any consultations or orders are completed, the item that you select clearly show you the price you are about to pay.
The price is also repeated a number of times during the checkout process to ensure that you are happy with the purchase price before competing the order.
Whilst prices do vary online between different retailers, as a fully regulated UK-based pharmacy and we use the same pharmaceutical wholesalers as the main high-street chains. All of the treatments provided are brand new when dispatched and therefore our prices are representative across the market.
For any subsequent orders you are more than welcome to contact our support team directly who will be happy to ensure you have the most appropriate and cost effective medication for your treatment.
Hi Andy,
Thank you for sharing your feedback; I am sorry to hear that the Sildenafil 100mg was not an effective treatment for you.
As a registered pharmacy, we use the same suppliers as the main high-street pharmaceutical chains and we price match accordingly. We are transparent with our prices throughout the website, including a price breakdown at the checkout stage.
I can see that your order was dispatched on Monday 1st November using the Royal Mail Standard tracked service (£2.95) and the courier tracking history indicates that your order was delivered within timescale, on Wednesday 3rd November.
We have escalated your feedback to our clinical team and we have reached to you directly to provide further guidance.
We look forward to hearing from you.
