“Failed to send me my usal brand and the replacements were not as good. I complained but was fobbed off with the excuse that the small print says they can replace with simlar.”
Hi Kalvin,
Thank you for your recent order, it is lovely to see you return to our pharmacy.
I am sorry to hear that the treatment you received was not as expected and for any inconvenience this may have caused.
From your order history I am pleased to see that the treatment seems to have been working for you as this is your fourth order with us.
Each order dispatched for you has been of a different brand, and I wanted to confirm that we do rotate our brands to give the best selection to you and depending on availability from our suppliers.
I do understand that you might not get on with every brand available despite the active ingredients remaining the same, and our support team emailed you on the 4th of April to find out more, but we have unfortunately not yet heard from you.
Our support team have therefore contacted you again today to understand more about your favoured brands, and also to update your account notes so that for any future orders your preferred brand is provided.
