Hi Allan,
Thank you for providing us with your feedback on this product.
As a fully regulated Pharmacy, we understand that products can offer different results to patients on an individual basis and we are sorry to hear this particular treatment has not given you the results you anticipated.
We are here to help you though, and fortunately there are a wide variety of products available to treat ED which may provide better results for you. We can also accommodate brand preferences where stock is available.
We are keen to understand more about your specific experiences with this product, which will enable us to offer you bespoke guidance and advice. Where appropriate we may be able to offer alternate treatments or signpost you to additional sources of support.
We have sent a message to the email account you have registered with us, which will set out what we need to know to advise you further.
We look forward to helping you.
Hi Chris,
Thank you for providing us with your feedback.
We have noted the content of your review, but the rating you have given us does not appear to correspond with your feedback?
We are keen to understand if there is anything we can do to help or anywhere we could have improved if you were unhappy with our service, so our Customer Services Team have sent a message to the email account you have registered with us to find out some more information from you.
We look forward to helping you.
Hi Stephen,
Thank you for sharing your feedback. We’re sorry to hear that this treatment hasn’t been as effective for you recently.
As a fully regulated pharmacy, we understand that erectile dysfunction medications can work differently for each person, and it’s not uncommon for someone to find that a particular option becomes less effective over time. The good news is that there are several alternative treatments available that may offer better results for you.
We’d really like to understand more about your experience so we can offer guidance that’s tailored to your needs. We’ve sent an email to the address registered on your account with a few questions that will help us advise you further and, where appropriate, suggest alternative treatments or additional support.
We look forward to helping you find a solution that works better for you.
Hello Kenneth,
Thank you for taking the time to share your experience with us, we’re really sorry to hear about the issue you’ve encountered.
We’ve been trying to get in touch to discuss this further, but haven’t yet been able to reach you. We’ve also emailed to arrange a call at a time that works for you, so we can look into this properly. Please do get back to us when you can as we’re keen to make this right.
