Hi Charles,
Thank you for taking the time to provide your feedback.
I can see that all orders you have placed with us have been dispatched to you promptly and our Customer Service Team have not received any correspondence regarding your orders, so we are sorry to see that your experience with us has not lived up to your expectations and we would like to understand what has happened so that we can help.
Our Customer Service Team have reached out to you privately to offer you an opportunity to provide us with additional feedback.
