Hi James,
Thanks for the feedback, we appreciate the opportunity to support our customers with any concerns.
We are sorry to hear you have not received your parcel, and we hope to get this resolved for you promptly. Our Customer Service Team will reach out to you privately via the email address associated with your account to investigate and suggest a resolution.
Please note we have a dedicated Customer Service Team who are always available to help in the first instance with queries regarding orders, and we send out a follow-up email shortly after a parcel has been dispatched to check everything has been ok with your order, which you can respond to if you experience any issues.
This helps us ensure that any problems with orders can be resolved promptly.
