Hi Roger,
Thank you for taking the time to provide your feedback.
We are sorry to see that your experience with us has not lived up to your expectations and we would like to understand more so that we can help. I can see that this item was dispatched to you swiftly the next working day (as the order was placed on a bank holiday) and is a product you have ordered both previously and subsequently from ourselves.
Our Customer Service Team have reached out to you privately to offer you an opportunity to suggest how you feel that we could have improved on this occasion, and this will ensure we live up to your expectations for any future orders.
We will welcome any feedback you wish to provide.
