Hi Scott
Thank you for getting in touch
Firstly I wanted to apologise that you are yet to receive your treatment and this is the first that we have been made aware of this.
I can see from your order and tracking information that your parcel was delivered the next working day by the courier on the 24th January at approximately 11:37am
Our support team contacted you following this review and unfortunately are yet to receive your reply, therefore if you do require any further assistance, please do get in touch and we will be happy to help you.